How to write a work plan for property customer service

How time flies! We will continue to write new poems and start a new journey. At this moment, we need to make a detailed plan for the next work. I believe many people will find the plan difficult to write? The following is my work plan for property customer service. If you like, you can share it with your friends around you!

How to write the work plan of property customer service 1

First, pay attention to customer opinions.

For everyone, customers are what we need to pay attention to, because our work is for customers, every day.

Although there are not many customers who come to our company, they have opportunities every day and take time out to receive them every day. In order to avoid work conflicts caused by inaccurate time, we have decided to take turns to receive them from next year. Every day, there will be a special person to receive customers. When receiving customers, we should not only serve them well, but also learn more about their visits and their purposes. Have a list of potential customers to fill in the purpose of their visit, and fill in them clearly. Because through past work experience, visiting customers will be divided into four groups, one is cooperative customers, the other is job interviews for new employees, the other is feedback and complaints from customers, and the last is other situations. Through subdivision, do a good job, complete the company's tasks, and do a good job to avoid affecting others because of your poor work.

Second, check the customer service at the front desk.

In order to prevent the front desk customer service staff from being lazy, every front desk employee is required to make a summary report of the day's work to the company. Because the company is relatively large, the feedback information will be fed back to the attendance department for review, and the work arrangement of the front desk customer service will be clear. For example, some customers need to pay a return visit to feedback every day and need to contact. At this time, our front desk customer service must make all the calls well, register well, understand the situation and write their own solutions in the work report within the specified time.

Third, learning progress.

The front desk work is not a simple job, which requires us to spend a lot of time doing and studying. In order to improve the quality of our work, we should take time out for self-study every day, work hard every day and grow in our work. It won't affect or help our work in any way. What we need is to keep moving forward and making progress. Of course, although our front desk customer service staff is small, there are many experienced front desk employees worth learning. We can watch them work at work, and then work in this way to improve our work efficiency and have better room for growth.

Fourth, abide by the company system.

The most important thing for a company is the company system. Everyone needs to abide by the internal system of the company. Our front desk customer service will strictly abide by the company's requirements in the future work, because the work requires our front desk staff to carry out the rotation system. Obey the arrangement, do a good job, do not violate the job requirements, be serious and responsible for customers and work, master the sense of proportion, and go to work on time.

How to write the work plan of property customer service 2

I. Ideological aspects of work

Through past experience, I deeply realized the importance of thought to our work. Since you are ready to improve yourself at work, it is essential to improve your thinking!

First of all, I want to improve my ideological understanding. As a property customer service, we must first recognize our own positioning! As the front desk customer service of the company, the customer I want to face is the owner, and as a service provider, I should be more enthusiastic and cordial when facing the owner.

Secondly, we should further improve our mentality and learn to adjust our state at work. Learn how to keep a positive and enthusiastic working attitude at all times, better face your own work and better serve the owners.

Second, service ability.

1. Strengthen self-management, strictly abide by the service regulations at work, and actively do your own service.

2. Learn to observe that there must be something wrong when the owner comes to the property, so judge the seriousness of the matter according to the owner's situation and put yourself in the owner's shoes to help the owner solve the problem.

3. The service should be warm and thoughtful. Even if the host hasn't come to the front desk yet, let the host feel that he has been paid attention to and be ready for service at any time.

Third, work.

1. Improve your concentration, listen carefully to the host's questions, determine the host's questions, and give correct answers and help.

2. Do a good job of interaction. Most of the owners who come to our front desk are old faces. When the service is free, you can properly answer the customer's words or say hello, and get on well with the owner to facilitate future work.

3. Do a good job of return visit. There used to be a lot of work, but it ended because I couldn't contact the owner. But in the future, I will make a more rigorous return visit to ensure that I can return to the owner after work to understand the owner's satisfaction and improve our work.

How to write the work plan of property customer service 3

One is to refine and improve the dunning work.

① Establish and implement new measures to urge fees;

(2) according to the regulations, the implementation progress;

(3) Responsibility lies with people, giving full play to subjective initiative;

(4) classification, focusing on solving.

Second, strengthen communication with merchants.

Strengthening communication with merchants and giving full play to the window function of the department will still be one of the priorities of the customer service department in 2008. In 20 years' work, the customer service department will continue the service concept of "-",feed back the needs of merchants to various functional departments in time, and solve the sudden needs of merchants in time. To this end, the customer service department continues to strengthen the quarterly property service survey and on-site customer service.

Third, improve the internal work of the department.

① Continue to strengthen staff training and train reserve cadres for the company;

(2) Strengthen the team building of departments and enhance the cohesion of departments.

In the management of employees, we should be people-oriented, praise more, find more advantages of employees, arrange work according to each employee's own advantages, and give full play to the potential of employees, so as to improve the work efficiency of the team. Make the customer service department work more smoothly, thus enhancing the cohesion of the department.

In 2008, I will adhere to the company's principles and policies! March towards a better tomorrow!

How to write the work plan of property customer service 4

The first is to fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting from the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Five, improve daily management, carry out convenience work, improve household satisfaction.

Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.

Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.

According to the annual work plan, the focus of the recent work is:

1. According to the equipment/facility standard management system, elevator safety management procedures, management system and other system specifications issued by the operation center, it will be strictly implemented, rectified and improved item by item, and put in place according to the implementation date.

2, according to the performance appraisal system in the daily work assessment standards to organize staff training and learning, clear job requirements.

3. Draw up a feasible scheme for charging temporary parking of vehicles.

4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations.

5, according to the department plan to complete the training work of the month.

In the year of 20__, Yuyuan District will take a pragmatic working attitude, take the company's overall working policy as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.

How to write the work plan of property customer service 5

First, serve the owner with a good service attitude.

As an office building property customer service, being able to work here for the third year shows that I am quite willing to do this job. To do customer service, whether it is our property customer service or other types of customer service, the core is to do a good job of service. What is the most important service? It's attitude. As a service person who has been doing property customer service for more than two years, I will work hard with a good service attitude as the primary indicator in this year's work. Only with a good service attitude can the work of property customer service be further carried out. Only with a good service attitude will the people we serve be willing to trust us.

Second, complete the work with meticulous spirit.

In the property customer service work, a good service attitude is the first, but meticulous spirit is also essential. Property work is trivial and complicated. Want to do a good job in property customer service, without meticulous spirit and good service attitude, just like having a beautiful appearance but no real backbone. In this year's work, I will also complete the work with meticulous spirit, so that there will be no mistakes in every link of the property work, and also let the clients of the property work feel that the property is very good and trustworthy, and they can ask for help when they encounter problems. Especially if there is no meticulous spirit, I really don't know how to win the "nail house" in those office buildings.

Third, supervise and manage with patient and meticulous actions.

As a 32-story office building with thousands of offices, the work of property customer service also needs patience and meticulous work. There is a lot of work that needs our property customer service to supervise and manage. First of all, I will negotiate and communicate with a good service attitude, and I will complete it with meticulous spirit. But in the whole process, I will take my patient and meticulous actions to ensure that our property can supervise and manage them without any mistakes. Pay special attention to some owners' home visits, letters and complaints. As property customers, if we don't take patient and meticulous actions to carry out our work, we are likely to lose our good service attitude and have unnecessary disputes with them. These are all things I need to avoid in my future work. I hope this work plan can make me "integrate knowledge with practice"!

1. The working hours of customer service department are 7: 00-14: 0014: 00-21:00. When the number of residents in the community increases to a certain extent, after the engineering department starts to be on duty 24 hours a day, the customer service department will simultaneously implement the 24-hour working system;

2. In combination with the actual situation, cooperate with the engineering department to formulate paid and unpaid service items and charging standards, and notify each owner;

3. Continue to make home visits, but don't concentrate on a certain period of time to reduce the boredom of customers being disturbed. Customer service personnel visit no less than 4 households every month, and enrich and improve customer information during the return visit;

4. The renewal speed of residents in the community is accelerated. The customer service department conducted a survey on property management satisfaction in May and June 165438+ 10 to strengthen the impression of the management office among residents.

5. Look for all professional companies that can provide professional services and cooperate with our office to provide more comprehensive and professional services for residents in the community, such as cleaning, housekeeping/nanny, pet care, etc.

6. Carry out community cultural activities, such as some important Chinese and Western festivals, spring and winter sports meetings, etc. Publicize the management plan and charging standard of the activity center of Nanhui, implement the management personnel and open the activity center as soon as possible;

7. Customer service personnel standardize services, enrich and enrich professional knowledge, and provide better services for community owners. You can improve your service skills by organizing visits to other excellent communities and learning related professional books.

8. Implement housing, find customers, and strive to develop tenants belonging to the company;

9. Instead of concentrating the urging work in a period of time, we should integrate the urging work into our daily work.

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