Is the commitment made publicly by the realty service enterprise but not stipulated in the realty service contract valid?

A residential property management company posted a notice board outside the property management office, which read: "Property maintenance telephone number: XXXXXXXX, on-site maintenance within 24 hours." Ms. Gu, the owner of the community, still hasn't seen the property staff come to the house for maintenance after 5 days of calling for maintenance. Ms. Gu then found the theory of the person in charge of the property management company. The person in charge said that the notice was only the commitment of the property management company to express its service attitude, not the agreed content of the property service contract signed with the community owner. Even if it can't be done, it's nothing. Ms. Gu continues to wait at home. So, is this service commitment binding on the property management company?

The lawyer replied.

According to the regulations, if a realty service enterprise makes a service commitment, it shall be deemed as an integral part of the realty service contract. As the above-mentioned property management company posted a notice board outside the property management building, it publicly made a service commitment of on-site maintenance within 24 hours, which became a part of the property service contract and should be performed as agreed. If you don't perform, it is a breach of contract.

Legal link

The Supreme People's Court's Interpretation on Several Issues Concerning the Specific Application of Law in the Trial of Property Service Disputes.

Article 3 If a realty service enterprise fails to perform or fails to fully perform its maintenance, conservation, management and repair obligations as agreed in the realty service contract or determined by laws, regulations and relevant industry norms, and the owner requests the realty service enterprise to undertake the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses, the people's court shall support it.

The service promises made publicly by the realty service enterprise and the service rules formulated shall be regarded as part of the realty service contract.