Urgent for an answer to the interview question of civil servants! ! (Plus points later)

This question examines adaptability, organizational ability and coordination ability.

Idea: 1 First of all, I apologize to the residents, and admit that due to my poor work, the sewers have been blocked for many days, which has brought many troubles to the residents' lives and caused environmental pollution.

Calm the residents' mood, thank them for their timely reflection, and assure them that this problem will be solved soon.

Conduct a field survey, which can be a group, and adopt various methods, such as unannounced visits and interviews with residents. Of course, you must bring the necessary evidence tools, such as camera equipment, analyze and sort out the investigation and propose solutions.

If the problem is the aging of sewers, immediately contact the relevant municipal and water supply departments to reflect the situation and ask them to solve it as soon as possible. If it is other problems, such as residents littering sewers and causing congestion, it is necessary to explain the situation to residents, educate residents to develop good habits from the perspective of caring for the environment and facilitating their own lives, and formulate corresponding measures, such as organizing enthusiastic people in the community to form a supervision team to supervise residents' littering behavior, and giving certain penalties to those who repeatedly refuse to listen.

In the future work, you can often walk around residential areas, establish a good interactive relationship with residents, and set up a property management consultation telephone. Solve the problems reflected by residents as soon as possible and do a good job in service.