Summary of personal work of residential property cleaning supervisor at the end of 20 19

A year passed in a blink of an eye. Looking back on my achievements in the past year, although there is no great outstanding contribution, we can safely complete this year's work and solve the tasks assigned by the leaders. Our work has also been a complete success.

According to the guidance of the leader, I managed the cleaning staff in xxx community to complete the cleaning work this year. Bring comfortable and clean living space to the community owners. But in this year's work, we often have many problems! And many of them are problems left over from the past! This leads to a very bad impression on the owners. To this end, our team has also been criticized by the leaders. Now, I will summarize the work of this year as follows:

I. Work aspects

In terms of work, I manage and arrange the work of my cleaner in strict accordance with the company's regulations. When I have time, I will also take a walk in the community to check the labor situation. In the face of instructions from my superiors, I always give them at the first time, so that employees can keep abreast of the company's decisions and strictly manage them to prevent employees from making mistakes in their work.

In my normal work, I do a good job of inspection and statistics to ensure that the collected data is true and reliable. Moreover, during the inspection, I will also find the shortage of employees, and remind them in time to ask for re-operation. If there are many problems, I will criticize and punish according to the regulations.

At work, I also actively listen to the opinions of the owners, collect their dissatisfaction, select areas that need improvement after screening, and actively contact the cleaning team to enhance the satisfaction of the owners.

In terms of management, I manage the details in strict accordance with the company's regulations. Similarly, I will adjust the management in time according to the company's situation and requirements to ensure that I keep pace with the company!

Second, personal growth.

In this job, I always reflect on my work. Especially after seeing the dissatisfaction of the owners, I have a good reflection on these issues. In order to improve the working ability of the cleaning team.

In terms of management, I often consult management methods and experience in my spare time, strengthen the management of the cleaning team, strengthen their sense of responsibility for the work, do a better job in cleaning the community and win the hearts of the owners.

Frequent complaints from the owners have made me review them many times. The cleaning work didn't satisfy the owner, so I naturally have a lot of responsibilities as a supervisor. During this year, I have been looking for the most suitable way to continuously improve our team.

Third, summary.

Our efforts were not in vain. In the year-end satisfaction survey, our work was recognized by the owner. But on the other hand, this is just past achievements. In the next year's work, we will continue to work hard to improve our working ability!

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