Job responsibilities of customer service manager

Job responsibilities of customer service manager

With the development of society, we are all directly or indirectly related to our job responsibilities. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. You have no idea when you draw up your job responsibilities? The following is the job responsibilities of the customer service manager that I sorted out for you. Welcome to share.

Responsibilities of customer service manager: 1 1. Responsible for assisting the department manager to organize the department staff to carry out daily work according to the requirements of the department to ensure the' quality' of the company's service work.

2. Be responsible for the controlled distribution and management of service-related documents.

3. Be responsible for organizing the reception and handling of the owner's complaints, keeping work records, understanding the authenticity of the incident, coordinating the follow-up and handling of the incident by various departments and regions, and finally understanding the complainant's satisfaction with the incident handling in a closed loop.

4. Organize departmental staff to classify, summarize and count the opinions, complaints and suggestions of the owner, report the analysis to the company once a week, report the situation to various departments and regions every month, and implement improvement measures.

5. Organize visits to customers in various regions. Responsible for organizing regional community cultural activities, service quality evaluation and customer survey and measurement.

6. Be responsible for the job inspection of each position in this department, organize the training of employees in this department and conduct case training once a week.

7, responsible for the supervision and inspection of the implementation of the logo in the area.

8. Be responsible for checking the accuracy of the computer customer information of the department, and ensuring the normal operation of the computer system and access to the login system.

9. Supervise and inspect the implementation of quality planning activities, and be responsible for the organization, coordination and implementation of on-site building resumption in the new area.

10. Regularly publicize the relevant laws, regulations and standards of property management to the owners/tenants, and guide the owners to solve the complaints legally and reasonably.

1 1. Apply and popularize data statistics, and organize inspection and supervision of preventive and corrective measures.

12. Complete other tasks assigned by the department.

Responsibilities of Customer Service Manager Article 2 Requirements A

1, responsible for the business management of the company's customer service department, and controlling and supporting all-round services to customers according to the feedback from the customer specialist;

2. Establish good relations with important customers, and be familiar with and tap customer needs;

3. Make relevant business plans of customer service department and supervise the implementation of sales tasks;

4. Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate and solve difficult problems, and maximize customer satisfaction.

5. Supervision department personnel shall cooperate with customers of Channel Department to sign contracts and various related services.

Qualifications:

1, bachelor degree or above, those with excellent work experience can relax their academic requirements appropriately, regardless of gender.

Tough personality, easy-going, warm and cheerful, friendly, with good adaptability and pressure-bearing ability, strong coordination ability, able to deal with unexpected problems independently; Strong sense of responsibility and good interpersonal relationship.

3. Have a strong interest in financial investment and wealth management, have a strong desire for success, and have experience in customer service or telemarketing and online marketing in related financial industries is preferred. Skilled computer operation, basic knowledge of internet and finance, experience in internet and advertising sales is preferred;

4. Be good at communication, have a strong sense of customer service, and have strong team management skills from the perspective of helping and satisfying customers.

Request b

1. Responsible for the comprehensive management of customer service department, sorting out customer data files and maintaining customer relations.

2. Training, assessment and courseware content optimization for new employees in the department;

3. Management and distribution of backstage customers of the company's website;

4. Open intermediary backstage, distribute customers in groups, and coordinate permission application;

5. Management and distribution of backstage customers of the company's website;

6. Send daily quotes, one in the morning and one in the evening (WeChat);

7.400 telephone consultation transfer;

8. Monthly royalty accounting;

9. Training, assessment and courseware content optimization for new employees in the department;

/kloc-at least 0/year working experience in the same position, with certain customer service experience or sales experience.

Mandarin standard, fluent, responsive, skilled in using related office software, OA software, etc.

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