Personal customer service post work experience

In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves. The following is my personal customer service experience, for reference only, I hope it will help you.

Personal working experience in customer service position 1

Customer service needs a steady attitude, and don't take things too hard. This year's customer service experience tells me that I can't be serious with the owner. I must always understand that this is my own work, and due diligence is the first. What I want to do is always to do it seriously. The most important thing is not to let my work affect me. This is a big problem. There are some such examples around me, some of which are working at the same time.

There is also continuous efforts to strengthen themselves, customer service staff, not just answering the phone every day. I think I should learn something when I have enough time and take the initiative to learn more about property customer service. We need a process, a process of growth. As a customer service staff, I often improve my business level slowly in practical work. I have been exercising myself for a year, constantly getting to the point, and often let myself as soon as possible when the owner feedbacks some questions.

I think the customer service work is the same no matter what it is. We should be responsible when we work. Problems must always be solved at once. It's better to solve it once. This is a sentence that Manager X told me. I didn't think much at that time. I really do when I work. This problem must be solved. It is better to have an extra snack to solve the master's problem at one time. I can't delay. Procrastination is serious. This habit is irresponsible at work, and high efficiency is what everyone likes. Owners and leaders want to see work efficiency. I think an excellent customer service staff is to see problems in practice and then solve them.

The property customer service in the past year has taught me the importance of a sense of responsibility. I always answer every phone call to cultivate this mentality. Conscientiousness, carefulness and responsibility are always the objective needs of an owner. One year's customer service experience tells me that this is definitely not just a matter of life. With these conditions, we can substantially solve the problems in our work for the owners.

Personal work experience of customer service post II

First, be positive.

Always remind yourself to keep a good attitude. It is helpful to clear thinking and clear conditioned reflex in communication, and to analyze the key points of the problem more quickly, thus solving the needs of users. In the process of communication, we should show enough patience and have a kind and peaceful tone. Don't suddenly emphasize your tone or make people feel bad. Learn to guide users to recognize your ideas instead of arguing with customers. My heart is always full of positive energy, even if there is negative energy, I will not render it loudly to my colleagues.

Second, business knowledge must be solid.

Strengthen the proficiency in product knowledge and business processes. Only professional product knowledge can help customers solve problems in time, help improve their self-confidence in communication, make them easy to accept and trust, and improve user satisfaction. In your spare time, you can turn out the information and parameters that you can't remember clearly and have a look.

Third, good listening ability.

In a relatively short period of time, through simple communication with customers, we can quickly obtain customer needs. When encountering a thorny problem, we will make the customer feel sincere to him through positive actions and finally solve the customer's complaints.

Fourth, good communication skills.

Can combine different call scenarios, flexibly use different words, provide customers' needs and solve customers' objections, with short call time and high satisfaction.

Fifth, we must have a good sense of service.

In layman's terms, it is how strong the desire to serve customers is. No matter what kind of customer you meet, the product function operation and elimination methods are comprehensive, and you will consider it from the customer's point of view, and strive to solve the problem once and avoid customers calling again because of the same problem.

Intransitive verb responsibility and company honor

We are committed to sunshine education, and we should be proud to be one of them. At the same time, we should also understand our responsibilities and obligations, try our best to maintain the brand and image of the company and channels, and make the company a healthier and longer-lasting enterprise.

3 people working experience in customer service post

Before I was engaged in Taobao customer service, I was engaged in foreign trade documentary work. My first day in office should be April 8, when I first took over. Everything about Taobao is new to me, new, hehe, but this way of working is really not difficult to get started, but it is not easy to do it well. How to do a good job in Taobao customer service in this respect may be a cliche here, but I still want to share with you some of my personal thoughts on how to do a good job in customer service. Please give me some advice when you see the shortcomings.

Generally speaking, doing customer service is also doing sales. When it comes to sales, it is more or less divided into three stages: pre-sales service, in-sales service and after-sales service. Of course, these three stages will naturally transition to the next stage, and there will be no obvious boundaries. How to do these three stages well is equivalent to doing your own customer service content well.

Usually, when buyers come to consult, we will send a smile to welcome them at the first time, and then use some "hello", "I'm glad you came" and "welcome to our store". . . . . . . . . These words are transmitted to the buyer through the beating of fingers, which makes the other party feel into a warm atmosphere. After getting the response from the other party, they will naturally ask the other party what help they need, so they will naturally cut into our usual inquiries.

If there is an inquiry, there must be a counter-offer. How can we make a counter offer? In fact, on Taobao, it is generally a one-time price, and there is little bargaining. But for some buyers, they really like our baby, but it is a bit expensive for the other party after adding the freight. At this time, the rules are dead, people are alive, and the main point is to buy and sell happily. And then as much as possible. However, some buyers think that even the set meal is a bit expensive, and ask for a reduction of dozens of dollars. What should I do at this time? You can say, "honey, we don't usually bargain." If you really like it, it will be less at most 10 yuan. Shoot if you think you can. This is all I can do for you. " Therefore, under the premise of not losing money, we should obey the buyer's wishes a little bit and let the transaction go smoothly. Of course, this can't happen all the time, but it can happen occasionally.

Finally, I must finish the work after the buyer pays. I also bought babies from other sellers. When I pay, I just want to get my things quickly, preferably right away. I'm really excited, so I must keep up with this delivery speed. If you find that the goods are in no condition, you must contact the buyer in time and tell them that they are out of stock, or when they will be available, and see if the other party can wait.

The above two points are the most basic requirements for me as a customer service staff, and then the following are the things I don't do.

On the one hand, don't come straight to the point and say "What do you want to buy?" "Do you want to buy shoes?" "Are you here to buy something?" These words are too straightforward and impolite, which makes buyers feel disgusted and their mood will be greatly reduced. On the other hand, when faced with customers who come to bargain, don't use sharp words to oppose each other. We are free to buy and sell, as long as we don't hurt our self-esteem and other credibility, we should respect each other's behavior. Smile at every buyer who comes to his shop from beginning to end.

It's finally written. The above is my personal experience in customer service for three months, and the summary is not very comprehensive. I hope parents will add. I hope we can do this simple and sacred work better and further together under the environment of Taobao. At the same time, I wish my dear friends prosperous business. Finally, clap for yourself to show encouragement.

Customer service position 4 people working experience.

1. During this week's work, some customers inquired about the efficacy and usage of products and some common sense related to beauty. Through the brewing and accumulation of beauty knowledge some time ago, the knowledge about beauty has been improved. Questions in this area can be answered quickly, which improves the response speed. When you encounter a question you don't understand, you will search for the answer on Baidu when you have time, and organize it into a document. You can reply quickly when you encounter similar questions next time. Reflect the professionalism of customer service.

2. When communicating with customers, we often use facial expressions to give customers a feeling of warm service, which is much better than some time ago.

I tried to recommend some products to customers. Before recommending products to customers, I will ask customers if they have any needs in this area, or ask customers which skin care products are usually useful. Do you want to bring a bottle this time? If the customer accepts, I will introduce the product function in the next step and recommend the customer to buy a set meal. Not all customers accept the recommended products. Some customers will politely refuse, and they don't need it for the time being. Some customers will simply go offline and ignore customer service.

There are more after-sales this week than before. When you meet after-sales customers, you should first appease their emotions and let them not worry. Shopping here is guaranteed. You should help customers solve problems from the customer's point of view. Let the customer feel that your attitude is sincere and you are trying your best to help him, so that the customer will not be too hard on you. After all, people are all meat.

5 people working experience in customer service post

In this year's continuous study, I deeply realized that customer service is a job of communication between people. Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved. In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline commitment. If there is a problem during this period, you should contact and communicate with the customer in time to satisfy the customer.

If service work is a hard job, let's devote ourselves to this kind of "hardship" to exercise ourselves. One day, you will find that it makes us tougher, more tolerant, richer and better. In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!

In a blink of an eye, I have been working in the customer service department for a year. In this year, I have a new understanding and experience of customer service.

Before entering the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.

Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved. In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline commitment. If there is a problem during this period, you should contact and communicate with the customer in time to satisfy the customer.

If service is a hard job, let's devote ourselves to this kind of hard work to exercise ourselves. One day, you will find that it makes us stronger, more tolerant, richer and more beautiful.

In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!

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