Summary of customer service probation work

Time passed before you knew it. After becoming a full member, we should make a simple summary of the work during the probation period. The following is a brief summary of the work of customer service probation for your reference only. Welcome to read this article.

Summary of customer service probation period: Introduction: 1 20xx started working in the e-commerce department, and is currently working as a customer service specialist. The probation period of joining the company for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance.

First of all, at work

My main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

Second, in learning.

Be strict with yourself, correct working attitude, and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Third, ideologically.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.

Summary of customer service probation period. From the beginning of working in the shopping mall, I began to gradually integrate into the customer service work, trying my best to do what I should do every day, and I had a deep understanding of the customer service work in the shopping mall. As far as probation is concerned, I also made a work summary of my work.

I. Work completion

As a customer service in a shopping mall, I stick to my post every day and keep doing what I should do. During this period of work, the most thing I do every day is to answer questions for customers with problems, but in this respect, there are always some things that make me puzzled. Fortunately, every time a colleague comes forward, it can be solved. Of course, I still do better in other aspects of this job. I show up at work on time every day, and finish every task well. I clean up the countertop quite neatly, and always keep my proper smile, show my best spirit and provide the warmest service to customers.

Second, the problem of work.

In the past few days' work, there is still no way to fully answer customers' questions, and there are still some unfamiliar situations in the whole shopping mall. For some customers' complaints, I don't know how to guide them to cancel and make them satisfied. From these aspects, I still have a lot to work hard, and I should spend more time analyzing and reviewing my work in peacetime to make myself more aware of my problems and study better.

Third, the next stage of efforts

This probation period made me aware of my own shortcomings and made it clear where I should work hard. In order to make me do this job firmly, I set myself a goal, hoping to gradually achieve the ability needed for this job in my work and become a very good me. I will try to be familiar with the rules and regulations of the mall so that customers will not panic when they ask. There is too much knowledge about communicating with customers. You should observe the communication process of your colleagues and learn from them. You need more communication. With the combination of practice and hard work, you will become better.

In the future work, I will gain more and more things. As long as I constantly sharpen myself in this position, I can naturally complete all the work, let the leaders see my growth and get the qualification to become a full member. I am very excited now, and I really want to make myself better in the next job through my own efforts. I look forward to that day.

Customer service probation work summary briefing 3 hello!

I officially worked in the customer service department of xx, with a probation period of three months.

Time passed silently in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of xx. I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understood the spirit of "dedication, exploration and transcendence" of xx, and United and cooperated, pioneering and innovating, which added new vitality to the steady development of Tongfang people's circle. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After training in xx for X years, I have a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also have a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of xx.

Summary of customer service probation period. Four months passed quickly, and three months passed in front of me, which means that I ended my customer service probation in xx Property Company. After my persistence and hard work, I am honored to become a full-time employee. Thank you very much for giving me the opportunity to continue to exercise myself in the customer service position. I cherish this opportunity and feel that my three months have not been wasted. I finally got the company's approval and got myself.

These three months of customer service work have made me deeply understand what it means to serve the people, customers and even God. I have never been exposed to this industry before. I majored in accounting in college and worked as a cashier in a small factory. But I didn't think the environment was suitable for me, so I went out to look for a job. Otherwise, I wouldn't have the opportunity to be a client in a property management company. But working for three months, although it is difficult, I feel very happy at work, which makes me feel that I have brought the concern of my colleagues and the warmth of the whole department.

When I first joined the company, in order to adapt to this job as soon as possible, I actively participated in the pre-job training conducted by the company. I think this is very necessary, and it is also an important part of my initial understanding of my workflow. This training gave me a general understanding of my work concept, work content and job responsibilities as a property customer service, which made me quickly enter the working state, clean and eager to work. As a customer service, I have always believed a truth given to me by the person in charge of the company during the training, and I have always used it to carry out my work, that is, try my best to solve the customer's problems and never stand on the opposite side with the customer. Generally speaking, customers are God, and we, as customer service staff, should serve them wholeheartedly.

Although I am still on probation, the company compared my workload with that of regular employees in order to test me. In the past three months, I have handled countless property feedback incidents. Although it may not be as fast as other customer service, I handled it first. The May Day complaint was successful. This is my achievement during this period, and it is officially because of this. It makes me feel that I may be more suitable for the post of customer service. I shouldn't have chosen to study accounting when I was in college. I know that my working ability will definitely be lacking compared with formal customer service, so I try my best to use my spare time to learn other people's methods and means to solve intractable diseases, how to deal with some unreasonable customers, and learn from others' strengths to improve my personal ability.

I firmly believe that as long as I continue to work like this, I will be more and more handy in this position of property customer service. I firmly believe that my personal working ability goes far beyond this. As long as I have time, I can do better!