How to implement the customer classification management plan?

Customer classification management is to measure and classify customers from all angles according to their contribution rate to the enterprise, and finally weigh them according to a certain proportion. After classifying enterprise customer information according to classification standards, customers can be classified into three levels: A, B and C.

2. Pay more attention to customers.

After classifying customers, all departments must pay more attention to customers and find ways to retain them, so as to obtain the motivation for sustainable development. Enhance the core competitiveness of enterprises to adapt to the changes in customer needs; Take scientific and technical methods to deal with the relationship between enterprises and customers, improve and maintain a high customer share.

3. Analyze customers.

Monthly statistical analysis of existing customer data, found many aspects of the same or similar customer groups. Distinguish customers with different values, effectively allocate sales, market and service resources, and consolidate the relationship between enterprises and key customers.