Three annual work summaries, one plumber.

Tisch

Jin Yue Four Seasons Plumber's Annual Work Summary of Kunming Xinyue Property Co., Ltd. Plumber: At the end of Zhang Kun, I reviewed my work

Three annual work summaries, one plumber.

Tisch

Jin Yue Four Seasons Plumber's Annual Work Summary of Kunming Xinyue Property Co., Ltd. Plumber: At the end of Zhang Kun, I reviewed my work for one year. As a plumber, with the care and love of the leaders of the property management company, my service attitude and ideological level have been improved. In the past year, my work has gained and lost. Now I will summarize my personal work this year and report to the leaders as follows.

1. Work attitude and ideological work.

I love my job, be strict in self-discipline, abide by the rules and regulations of the factory, be strict with myself, straighten my post, and always maintain a "modest, cautious and self-disciplined" working attitude. With the care and training of the leaders and the help of my colleagues, I always study hard, make positive progress, strive to improve myself, always work hard, finish my tasks seriously and perform my duties.

Second, the production work

1. Implement the company's management regulations, improve the level of hydropower business, carefully use and maintain maintenance tools, regularly check whether the auxiliary facilities of hydropower in the community are in good condition, and report to the team leader immediately when problems are found. Ensure that the circuit and waterway facilities are in good condition and ensure the smooth flow of water and electricity in the community.

2. Be strict with yourself, be lenient with others and abide by the company's rules and regulations. I strictly abide by the company's rules and regulations, do not be late, do not leave early, and take the initiative to ask for leave. At work, respect leaders and unite colleagues. Usually diligent and thrifty, work hard, treat people sincerely, and have harmonious interpersonal relationships. We should constantly cultivate our comprehensive quality, learn the relevant policies, regulations and punishment scales of hydropower, master the correct construction methods, and replace and transform hydropower facilities with potential safety hazards in time.

III. This year, we have mainly completed the following tasks:

1, I love my job, I am constantly familiar with updating my business in my daily work, and I can do everything seriously and responsibly.

2, do a good job in the maintenance of water and electricity lines, do regular inspection, timely maintenance, ensure the normal operation of power supply, water supply equipment, seriously complete the necessary improvement tasks, keep the line equipment in good condition, rational use of water and electricity materials, take good care of tools.

3, can do things seriously in the work, do not leave the post, love the post, do not mess around.

4, pay attention to safety according to the relevant operating procedures.

5. Complete other work arranged by the leader.

Looking back on the work in the past year, although I have made good achievements, there are still some shortcomings, but I will live up to the trust of my leaders, face the work in the new year, start from scratch, and work hard as always to be an excellent worker.

extreme

In 200x, with the support and help of the company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the management office in the past year is summarized as follows:

First, the daily management of the management office.

Since the company implemented the "three decisions" and the sub-management office, this has become a brand-new field of our work. _ _ _ management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals. The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece.

In the whole year, the complaints mainly focused on 1, 2, 10, 16# roof building residents leaking water, the owners of buildings 2 and 7 complained that the construction noise of building 3 disturbed people, and the owners of buildings14 complained that the hotel room played mahjong at night and there was no roof garden. The owners of buildings 16 and 17 complained about the cooking fume and noise of the hotel, and buildings 18 complained about the noise of the kindergarten and the cooking fume. Most of them have been dealt with, but the owner of 18# building reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed by quality and quantity, which can make full use of resources, revitalize funds as much as possible and generate income for the company.

3. Daily maintenance. This year, according to the work plan made by the company at the beginning of the year, the maintenance, environmental sanitation and greening of basic equipment and facilities such as _ _, Xinxing Garden, Cuizhu Garden, Xiangzhou Garden and base camp have been successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. In 20XX, our company won the title of Ivy Advanced Unit in Hecheng District.

5. Water and electricity maintenance. Mainly in _ _ _ area, hydropower maintenance and daily management of 35 buildings including Xiangzhou Garden, Xinxing Garden, Cuizhu Garden, Group Company Headquarters, Hutian Garden and Shengzi Warehouse; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two high-rise booster pumps and fire-fighting facilities in the jurisdiction are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management. This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year. Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, which are mainly manifested in the following aspects: First, most of the employees in the management office are non-property professionals, and many jobs are done while groping, so that sometimes they can't be comfortable, and the work efficiency needs to be further improved; Second, some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work; Fourth, there are more and more vehicles, and the roads in the community are full of vehicles, which brings great security risks to pedestrians and vehicles. The main reason is the serious water leakage in the underground parking lot of the center. There are 125 parking spaces, of which 53 parking spaces are leaking, and the owners are unwilling to park their cars. Fifth, the hydropower losses in the base camp, Xinxing Garden and Cuizhuyuan are serious, mainly due to the aging and corrosion of pipelines and instruments, and the lax management of daily inspection, which leads to serious theft, leakage, running, leakage and dripping; Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies; Seventh, at present, the property management fees of Cuizhu Garden and Xinxing Garden under our jurisdiction are relatively high, and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company. We should strive to do the following: First, we should strengthen our study and broaden our knowledge. Study hard on property professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of property development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the service level and support and cooperation ability of the office to the owners and other departments; The third is to repair the leakage of the central underground parking lot connected with the real estate and Wang Defu supermarket, open the underground parking floor of Building No.7, relocate the distribution center of Peony Garden Elevated Supermarket, make rational use of it, park the vehicles parked on the roads in the community in the garage, and improve the disorderly parking order of vehicles in the community; Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, stop the current situation of stealing, leaking, running, leaking and dripping from the source, and minimize the loss of hydropower; Fifth, in order to change the situation that property, real estate and engineering companies bear the cost of infrastructure maintenance endlessly, the housing maintenance fund must be activated. However, most of the properties undertaken by our company at present belong to pre-stage property management, and it is urgent to set up an owners' committee to negotiate with the owners' committee on the renewal of the property management contract and the use of maintenance funds. Sixth, in small-scale property communities, owners' committees should be established as soon as possible, and the owners' committees should negotiate with each other to adjust and raise property service fees or the owners should implement autonomous management, so as to achieve a win-win situation for the owners and property management enterprises and avoid our long-term losses.

In the new year, all my colleagues will serve the owners well, safeguard the interests of the company with full enthusiasm, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

Tisso

Since I took up my post, I have been constantly strengthening my self-cultivation, striving to improve my ideological and moral level, earnestly studying various cultures and professional knowledge, constantly exploring new knowledge, pioneering and enterprising, actively carrying out all the work within my intellectual scope, fully performing the duties of technicians and playing a good role as an example. Actively participate in technical exchanges and scientific and technological innovation activities, do a good job of communication, assistance and guidance, and fully complete various tasks and indicators assigned by superiors, which has played a due role in the company's production development. I will summarize my professional and technical work since I took office as follows:

First, consciously strengthen theoretical study and strive to improve personal quality.

Without a firm and true political direction, there will be no positive guiding ideology. In order to constantly improve my political and ideological quality, I have been paying close attention to national affairs and domestic and international situations in recent years, analyzing the impact of changes in the situation on enterprises, and putting this idea into practical actions in the production process to ensure that I am always consistent with the party and enterprises in thought and action. At the same time, I also bring this idea into my work and study, and constantly pursue my own progress. Some people say that if a person wants to become a talent, he must be a man first, which makes sense. In other words: if a person wants to succeed in his career, he must first learn how to be a man! Especially those who do our highly technical work, we should look at things attentively, concentrate on things and learn with an open mind. There is no room for carelessness and mistakes. First of all, we should have a correct working attitude, good professional quality, be serious and responsible for our work, obey the arrangement of leaders, listen to others' opinions and suggestions with an open mind, unite colleagues, be polite to others and serve warmly.

Second, correct working attitude and play a leading role.

Since I joined the company, I have been engaged in all water and electricity affairs, including safety and quality supervision and inspection during all infrastructure construction. I am well aware of the importance of hydropower management during construction, especially including most invisible electrical infrastructure and projects. It is necessary to supervise and inspect at any time. When you find a problem, you have to solve it. Otherwise, the future trouble will be endless and will never be eradicated. This is a test and responsibility for our hydropower management. Therefore, in the usual work, I not only ask the team members to be careful in supervision and inspection, but also know that while the iron is hot, they must be hard. I made some strict demands on myself: first, I should walk in front of the workers when I encounter dirty, tired and dangerous work, and do more and more effectively than the workers; Second, when encountering technical problems, we should stand up and try our best to overcome technical difficulties; I always insist on doing everything well and putting the interests of the company first. Including the production process after completion, sometimes dozens of electrical equipment failures, large and small, are handled against time, which has won valuable production time for the company, laid a solid foundation for the company's development and created a good experience for the company. I think since I am a technician, I should be better than ordinary workers in many aspects, such as business level. When the company assigns tasks, ordinary workers should take the initiative to undertake difficult tasks, and can't shirk their responsibilities with workers. They should shoulder the burden bravely like teachers. Usually, I not only ask myself this way, but also do it according to these requirements in practice. Therefore, my performance has been well received by the company's leaders and employees, played my due role as a technician, and established a good image of technicians.

Third, strengthen business study and improve technical level.

It is never too old to learn, which is my motto. Today, with the continuous development of science and technology, you will fall behind if you don't study for a day. No one can fully grasp everything, it is constantly developing and updating, just like computer software, it is updated every day and has been developing. Maybe you knew it yesterday, but it will be different in two days, and more advanced things will be put in. So I usually read more professional books as long as I have time. Over the past year, I have collected a large number of new professional books and materials, constantly enriching myself and mastering new knowledge. In the process of learning this knowledge, I learned a lot of new knowledge and benefited a lot! Not only did I broaden my knowledge, but also greatly improved my technical level, which also made me interested in learning higher-level theoretical and technical knowledge.