Summary of customer service in the field of property cases

The work in each stage needs to be summarized in time to find out its own shortcomings and prepare for the follow-up work. The following is a summary model essay on customer service in property case field compiled by me for your reference only. Welcome to read it.

Summary of customer service work in the field of property cases Fan reviewed my work in the past year. With the support and help of company leaders and colleagues, I was strict with myself and finished my work well according to the company's requirements. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the past year is summarized as follows:

First, the daily work of the customer service department

Customer service is a brand-new field of work for me. As a worker dealing with customer relations, I clearly realize that the work of customer service department is the hub of the whole company, which connects the connecting link between the preceding and the following, communicates inside and outside, coordinates the left and right, and contacts the four parties, and is the center to promote all work towards the established goals. There are many things to do, such as document processing, file management, document approval, accepting customer complaints, checking out and handing over the house. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

1, timely understand the situation of houses to be delivered, and provide basis for leaders to make decisions.

As a well-known enterprise in the real estate development industry, housing delivery is the top priority. The company set up a housing delivery working group. As a member of the team, I made use of all favorable resources, took effective measures, actively communicated with relevant personnel at the case site and the construction site, and timely fed back the housing information, work progress and problems I learned to the leaders and the general manager's office, so that the company leaders could grasp the progress of the housing delivery work in the shortest time, and further arranged the delivery work on this basis.

2. Straighten out the relationship and create the departmental workflow.

At the beginning of the establishment of the department, almost all work was started from scratch. This year, we achieved the goal of being familiar with departments and harmonious interpersonal relationships, and prepared for coordinating and exerting the ability of various departments to solve work problems in the future.

3. Do a good job in the company's writing, and draft documents and reports.

Earnestly do a good job in sending, receiving, registering and handing over relevant documents of this department; Department documents, approval forms, agreements, etc. shall be filed, data shall be filed, and customer data shall be managed.

4. Accept customer complaints and timely coordinate with relevant departments to properly handle them, and actively respond to the call of the five spirits of group employees.

Give full play to the advantages of your own department. 1. Anxiety in work attitude, high sensitivity to customers, taking customers' affairs as their own business, high responsibility and high sensitivity. The second is to give strength, strong resource integration ability and strong promotion ability, and promote the resources of the whole company to tilt towards customers and solve customer problems. Predict the owner's behavior and demand, fully consider the cost and marketing, and conduct appropriate guidance and control. Minimize its unreasonable expectations and improve customer satisfaction.

Second, strengthen self-study and improve professional level.

Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past year. Through continuous study and accumulation, I have gained work experience in this department and can calmly deal with various problems in daily work. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Three. Existing problems and future efforts

Over the past year, I have been able to work diligently and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects:

First, we do a lot of work while groping, so that we can't do it with ease, and the work efficiency needs to be further improved;

Second, some work is not meticulous enough, and some work is not well coordinated.

In the next year's work, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try to do:

First, strengthen study and broaden knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company;

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Improve their own business level.

Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

The summary of real estate customer service work shows that there are too many things that we don't understand clearly about the corporate culture of big country real estate and Park's projects, and we don't have a good reputation and image for enterprises and projects when introducing them to customers, which leads to customers' half-knowledge about our corporate brands and projects. I think as a real estate consultant of a large enterprise, we should not only be proficient in selling houses, but also make customers feel that China Construction has advantages over other real estates in terms of corporate brand, community environment, property quality and staff quality, and strengthen customers' purchasing confidence.

First, its own shortcomings.

Unconsciously, I have been working in a big country for more than two months. There is not much work during this period, but I have a lot to learn. That's why I like this job more and more. In view of this problem, I have had a profound discussion with the predecessors of the company, learning more and asking for advice more, and establishing absolute confidence and superiority in the brand of this enterprise from our own perspective, thus infecting every customer. Look at your own shortcomings and improvement methods. Look at your own problems. I think the main reason is that customer service skills need to be improved. Personal control of customer service rhetoric has certain logic, and what is lacking is mainly rich rhetoric and customer service skills, which may be related to insufficient customer service experience; In the reception process, sometimes too enthusiastic, lack of calm personal image, as well as temperament. Need help and improvement.

Second, the direction of improvement

1, customer service skills can be improved by learning from leaders.

2. Usually surf the Internet or read books to learn professional knowledge; Participate in market research as much as possible to make up for the vacancy of competitors' rhetoric and highlight the core advantages of this project.

3. Increase customer reception, learn from customers and sell now; After receiving customers, we should analyze, think and summarize the rhetoric as much as possible; Through these points, the current customer service ability will be gradually improved in order to bring higher benefits to the company. Image temperament is the first impression that customers value most. How can we be a temperamental property consultant and give customers a professional and pleasant feeling? I usually read some books about improving femininity to help improve my shortcomings.

Personal professional image can also be reflected by the use of some props and the neatness of clothes. The improvement process from the inside out also needs to be improved slowly from the details.

After self-reflection, I think there are problems in my work and need to be improved. In the future work, I also hope that leaders and colleagues can help me find and solve problems together. In these three months, although I have no achievements, this time has taught me the necessary ability to become a real property consultant again!

Third, personal qualities.

1, without affectation, treat each other honestly, and customers can tell if they are sincere. If you gain the trust of your customers, they will listen to you, otherwise everything you say will be counterproductive.

2, understand customer needs, the first time to understand what customers need, make a targeted explanation.

3. Be sure to recommend houses and know all the houses, including their advantages and disadvantages. Give a reasonable explanation to all customers' problems.

4. Maintain customer relationship. Every customer has a different contact person. As long as they are guaranteed to love this project, they will pass on their love.

5. Identify yourself. We don't sell houses, we are consultants, and we use our expertise to help customers. More professional knowledge with customers and neutral evaluation of other properties can increase customers' trust.

6. A good team needs united and cooperative colleagues. Of course, no matter how good the method is, it must be completed by strong execution.

This is also where I personally need to strengthen. I think as a property consultant of Daguo Real Estate, we should not only be proficient in selling houses, but also know some knowledge around us, so as to better serve our customers and make them feel that Daguo Real Estate has advantages over other real estates in terms of quality, community environment and property quality.

Fourth, business ability.

1. Familiar with the company and products.

Don't know the company and products, don't know where the target market is, or don't know when customers ask some professional questions about the company and products. How to promote our products? In fact, as long as you are familiar with the company and products, you will naturally know where the target market is, and you can also answer customers' questions professionally.

2. Understanding of the market

This includes two aspects, one is the understanding of the target market, and the other is the understanding of competitors. You must never sit still and look at the sky, not knowing what is happening in the world. Because the only constant in the world is "change", we must formulate corresponding strategies according to the changes in the market in order to win in the fierce competition.

3. Business skills

Many customers like to talk business with professional customer service personnel. Because the business personnel are professional, many problems can be solved in negotiation, and customers are willing to hand over their property to professional customer service personnel. Of course, business skills are also cultivated through long-term practice. Everything starts from the needs of customers. In the process of visiting, we should constantly ask questions and understand the needs of customers from their answers, which will get twice the result with half the effort.

Verb (abbreviation of verb) working face

I know that personal development is inseparable from the development of enterprises, and doing every job well is inseparable from love. Therefore, in this promising enterprise, I will fully serve the company, love my post, work hard, be strict with myself, study hard and keep learning, face customers with mission-like passion, face the cause with a serious and rigorous attitude, create feelings for customers and create profits for the company!

Fan Wensan, summary of customer service work in the property case field, another year has passed, and it can be said that he is familiar with it when he comes here to do customer service work in the property. Nevertheless, I still feel that I have made a lot of progress this year. Through my own efforts and some training organized by the company, I have learned a lot and applied it to my work to better serve the owners and help them solve problems and handle things well, which has been affirmed. I am also here to serve this year.

In fact, there is quite a lot of work in property management, which is also quite trivial. In fact, the epidemic in the first year had a great impact on our work, but the owners also understood that in order to prevent and control the work, I also actively did what I should do. Some things that I really have to deal with are also arranged with the master, but the prevention and control that I should do has not been relaxed. It is my duty to serve the owners and satisfy them, and this epidemic is also my duty for the whole community. They are all willing to cooperate, which greatly lightens my workload. After the epidemic gradually eased, the owners' problems also accumulated a lot, but I was also conscientious, conscientious, handled well one by one, and served well, which was recognized. My previous work is familiar with the owners, and they are also very willing to cooperate. A year later, I finished my work. Although sometimes some owners are not so easy to handle, I always do it with my service attitude. Although sometimes it is difficult and sometimes it is easy, I never relax.

I have accumulated a lot of work and am more familiar with the property than before. Moreover, the company organized some training, visited and studied the property companies of my peers, which made me gain experience and become clearer in the communication with my peers. Although this job looks very basic, it is also very training, and I am grateful to continue to do it in this position. I have gained a lot and seen my abilities more clearly. I understand that I have some shortcomings, but I must keep learning to make up for them. This year, in addition to the company's training, I also communicated with my peers, and some problems were solved, and my work style was further improved. For the future, I am more motivated to do well and understand that there is still a long way to go.

I improved my ability and did a good job. This year has been very fulfilling, and we have also seen some shortcomings. Also let me know how to do a good job in the coming year and the direction I want to work hard. I am very grateful. Customer service needs more recognition, so I will continue to do well. At the same time, I feel that time passes too fast and I have to work harder. For me, things in my future work are also the accumulation of more experience.

Summary of customer service work in property case field model essay 4 1 year is not busy, but in my work, my gains are full. Especially in communication with people, it has been greatly improved. These promotions are of great help to my work. Now, I make a summary of this year's work, hoping to improve myself better according to this year's work. My annual work is summarized as follows:

I. Personal aspects

I joined xxx Property Management Company in October/October, 20xx. When I first joined, I had very little experience as a customer service. Although I learned the basic work under the training of leaders, I still can't skillfully apply it to my work.

In my initial assessment, I was very dissatisfied with my initial performance, and I was too rigid when dealing with calls from owners, which led many owners to be dissatisfied with my service.

But at that time, I also realized my own shortcomings and began to actively learn and improve. As a receptionist, I also try to chat with the owner to improve my communication skills. When I received the phone call from the owner, I also tried to write down the phone number of the owner, laying the foundation for the next communication.

In the process of continuous learning and upgrading, I gradually became familiar with the contact with the owners and got to know some common owners. The more you know, the more skilled you become. Now it seems that this is an increasingly easy job. Occasionally, a new owner calls, but as a customer service, I have been able to skillfully communicate with the owners who call and entertain the owners who return.

Second, shortcomings in the work.

In this year's work, I admit that I still have many shortcomings. Although I have been improving myself, I have improved, which shows that I have shortcomings. After every mistake, I will carefully compare the work experience of my predecessors, check my own problems, and review and reflect on myself in time. Of course, there are also apologies to the owners, but the owners are very reasonable and will be generous after understanding the reasons.

In one year's work, I learned how to do my job well and how to deal with the owners through my own efforts, but these alone are not enough to do my job well. One year's experience has made me see more shortcomings and defects, and I will try my best to improve myself.

As a front desk customer service, I will not only study hard at the front desk, but also strive to improve my etiquette skills next year to provide better service for visitors! Contribute to the company!