What is the responsibility of the heating housekeeper?

The main duties of the "heating housekeeper" are to receive and handle users' consultation, help and guidance on heating, at the same time publicize heating knowledge, listen to users' heating needs and carry out heating safety inspection. Citizens who encounter heating problems, such as thermal consultation and failure, can directly call the "heating housekeeper" in the community, and the problems will be dealt with in time.

Efforts will be made to build a "three-in-one" heat service platform for companies, "heating butlers" and users, further shortening the service chain, improving the service response speed, and gradually achieving the goal of refined and efficient heating services, so that the majority of heat users can enjoy the "butler-style" service and help users warm up for the winter.

First-line work content of heating production

1. Maintain the equipment and facilities of the heat exchange station.

Strengthen patrol inspection to ensure the safe operation of equipment. Cadres and workers in the front line of heating production stick to their posts, during which the maintenance of heating equipment and facilities was strengthened and the heating pipe network was inspected 24 hours a day. Party member commandos are on standby at any time to repair the heating pipe network that has run, run and leaked in time.

Especially in areas where people live in concentration and residential areas where some properties are abandoned, the faults of pipelines and facilities should be repaired in time and dealt with quickly, so as to digest the accidents in the bud and ensure that the people live warmly, feel warm at home and rest assured.

2. Patrol the heating pipe network.

Strengthen security measures to ensure that people live in warm houses. All heating enterprises in the city should organize the implementation of emergency rescue personnel, equipment and materials for heating accidents in accordance with the municipal and enterprise-level emergency repair plans, so as to mobilize at any time and effectively respond to emergencies.

The establishment of municipal heating emergency repair team, emergency rescue personnel 24 hours on standby, the implementation of municipal heating emergency equipment reserve emergency repair materials and equipment. When there is a major accident that other heating enterprises can't cope with, immediately mobilize the municipal heating repair team and concentrate on completing the repair to ensure that the accident is properly handled in time.

3, the first time to deal with heating failure.

Improve the service level and carry out the activity of "visiting the people and asking for warmth". In extreme weather, in order to keep residents warm at home and in their hearts, hegang Urban Management Comprehensive Law Enforcement Bureau organized heating enterprises to continuously carry out "visiting people to ask for warmth" activities, went deep into low-temperature residential areas, low-temperature buildings and low-temperature users, went deep into users' homes, actively understood people's demands, grasped first-hand information on heating conditions, and solved existing heating problems on the spot.

Established "heating housekeeper" and "warm-hearted housekeeper" to realize the domestic service and grid management of heating letters and visits, solve the problems of irregular heating maintenance market and lack of professional team, and send warmth to users' homes.