Hello, everyone, I just took over a property management company, and now it is very difficult for us to collect property fees, and now we can't even pay wages.

Since the emergence of China's property management industry, the problem of difficult charging has been accompanied, and many colleagues have conducted in-depth discussions on this. To sum up, the main reasons for the difficulty of property management fees are:

1. The owner does not understand the practical significance of property management.

2. Not satisfied with the property management service.

3. Problems in project quality are passed on to the property.

4. The owner's fluky psychology of not paying fees

5. The consumption concept of the owners.

6. Enterprise internal management issues

7. Legacy of self-construction and self-management.

8. The formulation of service level charging standard and the imperfection of price examination and approval system.

There is too much to say, make a long story short and get to the point! Aiming at the problem of how to improve the charging rate in the property management of new residential quarters;

First, in-depth analysis of the reasons why community owners do not pay property fees.

1. Some residential owners are relocated households. When they first moved in, the original property management company charged them property management fees according to the standards of commercial housing. A few months later, when the original property management company learned that the property fees for the demolished houses were charged according to the standard of 8 yuan/month for each set of after-sale public houses, they were still charged according to the standard of ordinary commercial houses. Their explanation is that real estate developers build houses according to the standards of ordinary commercial housing. Even if there is a problem, it should be solved by the developer, which has nothing to do with the property management company. It turns out that the attitude of the property management company to kick the ball has caused many owners' dissatisfaction, so many owners began to refuse to pay property fees.

Several owners have lost many bicycles since they moved to this community, and even gas mopeds have been stolen. They think that they have paid management fees, security fees and vehicle management fees to the property management company, but the property management company has not fulfilled its obligations and responsibilities and has not really guaranteed its property safety. The original property company said that the security guards are only responsible for maintaining the order and safety of the community, and the loss of bicycles is not their responsibility. Owners could not accept this explanation, so some owners began to refuse to pay any more fees.

3. There are also some problems reflected by the owners, which are related to the nature of the house. Only after some commercial housing owners moved in did they know that this was a mixed community of commercial housing, relocated households' houses and after-sales public houses, and the sales girl did not explain it to them when buying a house. Although everyone lives in a residential area and enjoys basically the same services, they feel that they have not received better services because they live in commercial housing, but the charging standard is much higher. As a result, this part of the owners also began to refuse to pay property management fees.

4. A few owners don't pay because the developer's sales promise has not been fulfilled when buying a house, and the quality of the house is problematic. Such as area shrinkage, planning changes, etc. The owner has repeatedly sought compensation from the developer and even asked to return a house, but the developer ignored it and the problem has not been solved for a long time. In desperation, they had to refuse to pay the property fee.

The original property management enterprises spend too much energy on some problems that they can't solve, ignoring the "essence of property management"-management and service, resulting in a vicious circle of owners' arrears-enterprise losses-poor management-service decline-owners' long-term non-payment.

Second, try "psychological service" and prescribe the right medicine.

First, publicity fees. In view of the charging standard, after consulting relevant experts, we decided to implement it in accordance with relevant laws and regulations. On the one hand, a notice was posted in the lobby of the building to announce the new charging basis and standard. On the other hand, we asked the relevant government departments to negotiate with the original property management fees overcharged by the original property management enterprises, demanding that all of them be retired, and we returned them to the relocated households on our behalf, which was applauded.

Second, be reasonable. In view of the dissatisfaction of the owners caused by the theft of vehicles, while expressing our understanding, on the one hand, we actively contacted the original property management enterprises, and in the presence of the industry Committee, we adhered to the principle of "rationality, benefit and restraint" and actively strived for the interests of the owners. On the other hand, our toll collectors have also done some work for these car owners. After all, the management responsibility of the original property management enterprise should not be borne by the current property management enterprise.

Third, appropriate differences. After making clear that the above two measures have achieved substantial results, we began to implement differentiated services. In order to survive, property management enterprises must conform to the economic law of "matching quality with price". If the quality is good, the price will go up, and if the price is low, the quality will also come down. As there are two properties in the residential area, one is a commercial house, and the other is an after-sale public house and a relocated household, the original small doorpost setting of the commercial house property will be retained after different charging standards, while the small doorpost of the demolished after-sale public house will be cancelled. This move has been put forward and consulted by the owners when it was first announced to change the charging standard, and the cleanliness standards of the demolished houses and after-sales public houses have also been appropriately reduced to save costs and make the owners more satisfied.

Fourth, centralized maintenance. As a property management company, the solutions to the problems left by developers are indeed limited, but we have not pushed around like the original property management company, but we have the ability to solve as many as possible. On the other hand, we also found that the relationship between the original property management company and the owners was deadlocked, so not only many building problems reflected by the owners were not solved, but also many minor repairs and urgent repairs added up. In this case, the project department specially organized forces to carry out centralized maintenance work for many times in the whole community. In fact, it only solved some minor repairs, but in the eyes of the owners, the image and reputation of our property management enterprises have been recognized.

Summarizing the experience of this case, we found that the key to improve the charging rate of new residential areas lies in the following points:

1. To do a good job in the early takeover, we need the cooperation of government departments and a clear understanding of the shortcomings of the original property management to avoid repeating the same mistakes.

It is very important to undertake the initial work. On the one hand, we should let the owners feel the change at once, on the other hand, we should change passivity into initiative. Many problems can't be solved by "treating the symptoms".

3. Be a person in advance, do a good job in popular support projects, and then do property projects.

I wish your company an early exit from the predicament.