What is the responsibility of property customer service?

Property customer service needs to formulate the internal management system of customer service department, supervise, inspect and guide the work of customer service personnel, and conduct regular assessment. The following are the responsibilities of property customer service that I have sorted out. Welcome to read, share and learn from. I hope it helps you.

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Responsibilities of property customer service 1

1. Accept customers' inquiries, complaints, suggestions and opinions and make records;

2. Collect customers and corresponding market data, and establish and manage customer files and information databases;

3. Maintain good customer relationship and master customer needs;

4. Be responsible for business coordination with relevant departments and solve problems raised by customers in time;

5. Responsible for the quality supervision of the park to improve the satisfaction of the owners;

6. Be responsible for handling the owner's maintenance application and be familiar with the maintenance application process;

Property customer service responsibilities 2

Cooperate with the property acceptance and takeover according to the property acceptance standards formulated by the company.

Responsible for the key check, debugging, numbering, classification, storage, lending, registration and other details of each building unit, and establish the corresponding management account.

Cooperate with the owner to handle all kinds of business, including water and electricity opening, decoration declaration, parking space rental, etc.

Responsible for tracking and handling the problems left over by the project quality, and properly handle all kinds of complaints from the owners.

Collect management fees and other fees according to the company's requirements, make registration, and report to the finance department regularly every month.

Property customer service responsibilities 3

1, familiar with property management and related laws, regulations and policies, as well as all kinds of property management knowledge, and can effectively use it;

2, responsible for handling customer complaints, and put forward feasible solutions according to the complaints and supervise the implementation.

3. Responsible for the takeover and acceptance of the property; Responsible for the collection and arrangement of community customer files;

4, responsible for accepting major complaints from the owner; Regularly understand the opinions and suggestions of the owners on the company, and organize regular return visits; Establish a regular contact system with key customers and do a good job in visiting key customers;

5. Responsible for collecting property fees, parking fees and other receivables;

6. Responsible for the daily affairs of the department and the management of customer service personnel;

7. Have the right to handle the owner's complaints, communicate with the owner and make the handling result of the owner's complaints;

8, completes and completes other tasks assigned by the leadership;

Property customer service responsibilities 4

1, responsible for answering calls from the residential property service center and receiving visiting owners;

2. Improve the owner's information, answer the owner's related questions, and handle the decoration and pass for the owner;

3. Collection of property service fees and other commitment fees;

4. Organize and summarize all kinds of problems at the front desk every day, and handle complaints from the owners;

5. Be responsible for sending, receiving and archiving all kinds of documents, and complete the work docking with all departments of the company;

6. Complete other tasks assigned by superior leaders.

Property customer service responsibilities 5

1, responsible for answering calls from the residential property service center and receiving visiting owners;

2. Improve all kinds of information of the owner, answer relevant questions of the owner, and handle the decoration and pass for the owner;

3. Collection of property service fees and other commitment fees;

4. Organize and summarize all kinds of problems at the front desk every day, and handle complaints from the owners;

5. Be responsible for sending, receiving and archiving all kinds of documents, and complete the work docking with all departments of the company;

6. Complete other tasks assigned by superior leaders.

Property customer service responsibilities 6

1, formulation, implementation and supervision of work plans and standards of customer service department;

2. Responsible for timely, accurate and reasonable handling of customer upgrade complaints;

3. Participate in the reception of important telephone calls and major customers, and establish good relations with customers;

4. Improve customer satisfaction through the establishment and maintenance of customer communication platform and daily customer visits;

5. Formulate the project property fee collection plan, and supervise the implementation as planned;

6. Make the project business plan, and urge to achieve the monthly business objectives;

7. Complete other tasks assigned by the property service center manager.

Property customer service responsibilities 7

1, responsible for issuing property management fee notice and collecting fees;

2, responsible for collecting user data within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owner/tenant;

4. Responsible for handling the letters, visits and complaints from the owners/residents, and timely reply, follow-up and inspection;

5, responsible for the owner/household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner/household satisfaction survey;

6. Implement the company's management rules and regulations.

7. Other affairs arranged by company leaders.

What is the responsibility of property customer service?

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