Shop assistant self-inspection report

# Report # Introduction As a shop assistant, take a good look at your work after work! The following is the clerk's self-inspection report compiled by KaoNet. Welcome to read!

Article 1 the salesperson's self-inspection report

In a blink of an eye, 2020 has passed and a new year has begun. As a xx counter assistant in a department store, I summarized my work and stated my experience as follows. I look forward to your guidance and recommendation. I worked in a department store for several months, and I learned a lot during my work, and I also learned to use my mind to expand my language. There is also understanding that as a salesperson, if you want to improve your sales potential, you have to work harder than others. The following is what I learned from my work.

In the process of sales, salespeople play an incomparable role, and it is very important for salespeople to master sales skills. First of all, pay attention to the recommended buying skills. In addition to showing and explaining products to customers, salespeople should also recommend products to customers to arouse their interest in buying.

As a salesperson, you can't recommend products casually. You should have confidence when recommending them. Because only self-confidence can make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.

Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. It is necessary to vary from person to person, and truly let the customer's psychology transition from "comparison" to "belief", and finally the sales will be successful. It is a very important link in the sales process to make customers have the belief of buying in a very short time.

Always maintain the quality that a salesperson should have. Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.

The above is a little attention in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to do a good job in the business of xx counter.

As an employee of xx counter in department store, I deeply felt the vigorous situation of department store. The spirit of struggle and progress of people in department stores.

Finally, I wish the department store more prosperity in the new year.

Article 2 the salesperson's self-inspection report

One year's cashier work has come to an end. With the support of the cashier supervisor and leaders at all levels, as a cashier, I take the initiative in my work, renew my ideas, constantly establish my professionalism and sense of responsibility, and be strict with myself and be pragmatic around the nature of cashier work. One year's work in "xxx Co., Ltd." has given me a deeper understanding of the service industry. Cashier work is at the forefront of shopping malls, and it is an important department that reflects the company's image. To be a cashier, you should have good ideological quality and professional ethics, love your job and work hard. Love the enterprise and take care of the overall situation. Respect customers and provide reliable service. Study hard and improve your skills. Responsible for enterprises and consumers. Serve every customer with good professional quality, active enthusiasm, patient and thoughtful service thought, friendly and harmonious service attitude, rich business knowledge and skilled operation skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the service tenet of high quality, thoughtful and efficient in department stores.

As a cashier, I have to do all the preparatory work before opening every day to ensure the cashier's work goes smoothly: preparing for the morning meeting, sorting out my gfd, sorting out the cashier, booting up and logging in, preparing all spare parts, preparing the fixed change of the cash register, adjusting the stamp date of the receipt, and checking whether the cash register is in a networked state and whether it can receive money in time and accurately. We should also memorize the business activities of the day, which can guide customers and solve their problems. When customers come to the checkout counter, we should first greet them politely. When we settle the payment for customers, we should sing, receive and pay, remind customers to use the vip card of our shopping mall, and carefully check whether the amount on the sales receipt is consistent with the payment statement printed by pos machine, check the authenticity of the banknotes and count the money in person. Order the statement together with the sales receipt, put it in the tray with the change, and give it to the customer with both hands. Scan the cashier to make sure that there are no items forgotten by customers, smile politely and watch the customers leave. In the case of cheque payment, the relevant contents should be checked in time to reduce the risk of enterprises. When there is no customer to settle the payment, the cashier should sort out the cashier, replenish all kinds of spare parts in time, count the money, tie up the large bills or hand them over to the general cashier. After the morning shift, I learned that I had to make a good handover with the afternoon shift, and I couldn't get off work until the money and documents were handed over clearly. Do a good job of seeing off guests at night shift, count the payment when closing the store, make a payment slip, put it in a payment bag and seal it, print the statement of the cabinet group for the surrounding cabinets, turn off the power supply, and the cashier team leader and security guard will evacuate in the employee passage after collecting the payment bag.

In 20xx, our cashier supervisor organized a credit card "International Card" study for all cashiers. In this study, I have a real understanding of "international cards" and a clear understanding of the numbers, forged marks, expiration dates and signature columns of various international cards. Obviously, most people who use fake cards are foreigners, and the goods they buy are easy to get rid of. This research has increased the cashier's work for us.

In the month of 20xx, the company changed the cash register system and used electronic voucher delivery, which saved the manpower of voucher delivery in shopping malls, made customers choose goods in a happy mood, and made it easier and faster for us to collect money. At the same time, it will promote customers' awareness of shopping malls, report the satisfaction of hot ideas and improve the visibility of shopping malls. In the operation and use of the new system, the system is constantly improving, and our cashier is constantly learning new business knowledge, which makes our cashier's work more simple and clear, and also ensures more accurate collection.

Article 3 The salesperson's self-inspection report

20xx is a happy event for our company. Our company successfully acquired the kitchen cabinet city on xx, XX, registered and established a property management company, and took over the property management of the original building. The kitchen cabinet city was renamed as the cabinet door industry boutique city, and the building was renamed as "xx Building". October is the harvest season and the harvest day for our company. Xx is the grand opening day of the flagship shopping mall "Home" in our furniture industry. At the same time, it is also the day when our joint-stock company re-opened after acquiring the original kitchen cabinet and kitchenware city and renaming it as cabinet door industry boutique city. "New Zhang Zhixi, Emphasis on Zhang Zhiqing" is a double happiness for our joint venture company. In addition to celebrating, all the staff of our property management company are also thinking deeply about how to keep this festive and hard-won harvest for a long time.

Although "xx Building" and "Cabinet Door Industry Boutique City" have been managed by our property management company, how to deal with the original problems? How to deal with the communication and cooperation between the original retained personnel and the takeover personnel of our joint-stock company? How to coordinate the relationship between departments? How to timely convey and explain the management principles and policies and personnel management rules and regulations of joint-stock companies? How to continue to consolidate and develop shopping malls? How to do a good job in building property management has become a top priority for our company.

I. Overview of Property Management Company Limited

"Property Management Company" was formally incorporated on xx, xx, xx. On XX, XX, my joint-stock company and the representatives of Rong Da enterprises formally went through the handover formalities in the conference room on the fifth floor of the joint-stock company. On xx, xx, xx, the joint-stock company officially settled in the original "building", and the "property management company" took over all its work.

(A) Overview of China's Cabinet Door Industry Boutique City

"Cabinet Door Industry Boutique City" is located in XXXXX, which is the original "Cabinet Kitchenware City" invested by our company. Shopping malls provide X commercial escalators and X commercial freight elevators for owners and consumers, which is convenient for consumers to visit and shop. All shopping malls adopt automatic fire fighting system, equipped with smoke alarm, automatic spraying, automatic monitoring and 24-hour security service. There are xx booths in the mall, with a business area of xx㎡, and nearly 100 cupboard door brands have settled in the mall.

Among them, the cabinet door industry boutique city has a construction area of about xx million square meters. Among them, the shopping mall is divided into east and west areas, xx area is boutique cabinets, kitchen utensils and electrical appliances, and the west area is boutique door industry.

"Cabinet Door Industry Boutique City" is a district-level landmark building. The construction of cabinet door industry boutique city is an important part of the overall transformation. It is estimated that the annual transaction volume is nearly 100 million yuan, and the tax payment is more than xx yuan. At the same time, it can directly employ more than xx people and indirectly employ nearly 1,000 people, which is of great practical significance to regional economic development.

(II) Overview of xx Building

Xx Building (formerly "xx") was invested and built by a real estate development company. The building was built in 20xx, with xx floors of the main building and X floors of the group building, covering an area of about xx㎡ and a construction area of about X million ㎡. There are xx sets of commercial and residential buildings, of which xx sets have been occupied and most of them are rented out. The building has a business center, a lobby and three passenger elevators, and provides water source heat pump heating, cooling and 24-hour security services for the owners.

(3) Staffing and department setting

Although "Cabinet Door Industry Boutique City" and "xx Building" are two independent institutions, all their operations and property management are managed by "property companies". Therefore, our work has also found the focus according to these two management themes.

1, staffing

The property management company has xx employees, of whom X is appointed as the manager by the group, xx is employed by the organization, and xx is a temporary worker.

2. Department Settings

Because xx Company put the engineering department under the unified management of the property department, but the engineering work is complicated, the project needs to be handled separately, and it can't be in the same room as the property department, so it is not conducive to management to be managed by the property department. After research and decision by General Manager X and department heads, the "engineering part" was separated from the original engineering property department and became a separate department. In addition, the original finance department will be set aside and managed by the financial accounting center of our company. After research, with the approval of the group leader, the adjusted department is set as the property management department of xx Company. However, the engineering work is complicated, and the project needs a separate office and cannot be in the same room as the property management department, so the property management department is not conducive to management. After research and decision by General Manager Zhang and department heads, the "engineering part" was separated from the original engineering property department and became an independent department. In addition, the original finance department will be set aside and managed by the financial accounting center of our company. After research and approval by the group leaders, the adjusted departments are: office, market operation department, building property department, engineering department and fire department, that is, the structure of four departments and one room.

Second, the work after taking over

After the formal takeover, under the leadership of general manager Zhang, the property management company mainly caught four major events.

(1) The first major event (personnel management): stabilize people's hearts, establish rules and organizational systems, and select management talents for our company.

1, stable people's hearts and smooth transition

When our company took over the xx Building and the xx Cabinet Kitchen City, it was found that the X employees who decided to stay, whether middle-level cadres or grass-roots employees, largely observed how our joint-stock company took over.

On xx, xx, xx, a meeting of all xx retained employees was held in the conference room on XX floor of XX Building. At the meeting, General Manager xx spoke on behalf of the main leaders of the joint-stock company, conveying the management policy of our joint-stock company after taking over xx Building and xx Kitchen Cabinet City and the retention policy for the original employees in Rong Da. Especially when they learned that our joint-stock company took over, they not only kept the original posts and salaries of the retained personnel unchanged until xx in 20xx, but also raised the salary of the cleaning staff from the original xx yuan to xx yuan. The former employees of Rongda deeply felt the sincerity of our joint-stock company to accept them as a member of our joint-stock company.

2. Establish and improve the management system.

Although various management systems are comprehensive and meticulous, they are too harsh and employees have no initiative. At work, there is often such a phenomenon that leaders urge them to do it, but wait, rely on and hope without making a statement.

During the handover, it was found that the daily management of xx was basically at a standstill. Some important documents, certificates and contracts related to xx Building and xx Kitchen Cabinet and Kitchenware City were taken away by the former Rong Da evacuees.

After taking over, our first task is to establish and improve various management systems. As the saying goes, "Fiona Fang cannot live without rules". Although xx's various management systems are relatively comprehensive, according to our understanding and X's retained employees, these regulations are very harsh, and most of the rules and regulations are mainly based on punishment, ranging from 10 yuan to hundreds of yuan. Such regulations made former employees in Rong Da think that if they did more, they made more mistakes; if they did less, they made fewer mistakes, and they could not do well. So on the surface, the communication between departments and employees is good and United, but the work enthusiasm and enthusiasm are not high and the work efficiency is very low. In order not to be punished, many jobs are left unattended.

How to change the status quo, we carefully analyzed the rules and regulations, job responsibilities and workflow of xx. After careful study, the Office drafted the Management Manual of xx Property Management Co., Ltd., which was discussed by the general manager's office. This management manual is based on the rules and regulations of the joint-stock company and combined with the actual situation of my property. Is a set of rules and regulations, job responsibilities, workflow, should know should be in one management system. The formulation of this management system not only follows the principles and policies of the overall management of the joint-stock company, but also fully embodies the humanized management of the employees by the joint-stock company.

In order to seriously study and implement the contents of the management manual, we also distributed this manual to all departments and organized the heads of all departments to study, and then the heads of all departments organized the employees to study. Let everyone know about the organizational structure, basic situation, management policies and rules and regulations of my property. In the next step, we will incorporate the learning and understanding of this management manual into the employee assessment, conduct regular spot checks, and effectively implement various management systems to everyone.

(2) The second important thing (safety): the enterprise is prosperous and safety comes first.

When our company was handed over to xx, people's hearts fluctuated greatly because the future of xx staff was uncertain. When we took over, all the work of xx was at a standstill, which also brought considerable difficulties to our work after taking over.

Especially in xx fire department, the former Rong Da security guards not only earned xx yuan per month, but also enjoyed the treatment of food, shelter and security. When we explained the new salary standard, all xx security guards resigned collectively within two days, which brought great troubles to the security of shopping malls and buildings. In order to ensure the safety of shopping malls and buildings and avoid accidents, general manager xx decided to hire temporary security personnel to take charge of the overall security of shopping malls and buildings. The key parts are also strictly guarded against death. At the same time, the cadre duty system has been strengthened, and the cadres on duty have been included in the night duty, mainly to ensure night safety and conduct a comprehensive inspection.

In addition, after taking over, we also found that the fire monitoring facilities in xx building are incomplete, which has great security risks. With the approval of the group leaders, we invested 1 10,000 yuan at the end of xx this year to upgrade the fire monitoring facilities. The reformed fire monitoring system can realize all-round and multi-angle monitoring of shopping mall buildings, and truly realize no blind area and dead angle. Ensure the property of shopping malls and buildings and the personal safety of business households from all aspects.

(3) The third major event (the company mobilized from top to bottom to make preparations before reopening) cooperated with the opening of Lingxiu Home, and earnestly prepared for the opening of our cabinet door industry boutique city.

"Home" and "Cabinet Door Industry Boutique City" opened in the same period on xx. According to the arrangement of the joint-stock company, the xx building is used as the rest area for the guests attending the opening ceremony. In order to cooperate with the "Leading Home" to do a good job in the reception of leaders and guests at all levels, our property mobilized all levels. While doing all the preparatory work before the opening of the "Cabinet Door Industry Boutique City", we also specially arranged some personnel from various departments to be responsible for the reception of the main leaders and guests on the opening day. To this end, we also made careful arrangements, placing flowers on each small table in the rest area, and preparing tea and cigarettes for the leaders and guests attending the meeting. Let the leaders and guests feel the hospitality and good quality of the employees of our joint-stock company and fully display the overall image of the joint-stock company.

(4) The fourth major event (consolidating the sustainable development of shopping malls): "Find out the family property", re-plan and adjust the industrial layout of shopping malls to ensure the sustainable development of shopping malls.

1. Find out the family property and re-sign the lease contract.

After taking over the daily management of xx "Kitchen Cabinet City", the marketing department of our company first made a thorough investigation on the information, booth area, lease term and existing problems of the original kitchen cabinet city. During the investigation, it was found that the original booth's use area was inconsistent with the contracted area, and it was in arrears. There were also some problems in the property right dispute between the owner and the original Rong Da, such as:1"XX" and "XX" signed the contract but failed to pay the full amount. Property right dispute between xx and the owner xx. The subletting problem of "xx" and "XX" in Building XX.

After finding out these situations, in order to strengthen the management of the business households, the market operation department made a lease contract and re-signed the lease contract with all the business households present.

2. Adjust the industry layout and prosper the shopping mall format.

Now the layout of the cupboard door industry in shopping malls is very unreasonable. Each floor is operated by the cabinets in the east and the doors in the west. This layout is not only chaotic, not in line with consumers' consumption habits, but also affects the three-story shopping mall. We plan to implement the adjustment and transformation after the original owner's lease term (one year) expires, or before and after the Spring Festival if possible. It is planned to adjust all the first and second floors of the current "xx District" to door industry; The third and fourth floors are all adjusted to the cabinet industry. We predict that this adjustment will be more difficult: first, the owner of the cabinet is unwilling to move to the third floor, which requires us to do the work (we don't ask for advice now). Second, it is necessary to properly compensate the relocation expenses; Third, there are a lot of original cabinets on the first and second floors, all of which can't fit on the third floor. Therefore, some measures should be taken.

3. Set up an investment promotion team and devote all efforts to investment promotion.

Our cabinet door industry boutique city has a building area of nearly X million square meters and a booth area of 9x thousand square meters (including 4 floors). There are xx households engaged in kitchen cabinets, kitchenware and door industry, located at 1-3 floor, with cabinets in xx area and door industry in the west area (the original 4th floor 100 V has been removed, leaving only X households, which are located at the north and south escalator entrances respectively. See the attached "Introduction" for details).

At present, due to the unreasonable industrial layout of shopping malls, the lack of well-known brands in the cupboard door industry, insufficient humanized management, and the low popularity of shopping malls, the operating conditions of business households are naturally not very good.

In order to ensure the sustainable development of the shopping mall, prosper the shopping mall format, attract more consumers, increase the passenger flow, and make the professional cupboard door shopping mall bigger and stronger, after careful demonstration and investigation, it is planned to attract investment from all four levels of the shopping mall to the cupboard industry.

(1) For well-known big brands, focus on provinces and cities, and attract investment for the whole country. Implement the "well-known brand" access system.

(2) Determine the rental fee (including the property fee). We think 70 yuan/month per square meter is more suitable.

(3) Determine the preferential policies. From the date of "opening", taxes and fees will be exempted within one year, and the renovation period and rental time will be extended by three months. For well-known brands with large booths, one household will discuss one batch. Implement the principle of "advanced farms, releasing water to raise fish, and then charging".

(4) Designate a special person to be responsible for external publicity and investment promotion.

(5) The business area of the X floor of the shopping mall is about xx square meters, and its xx area will attract investment for the kitchenware industry as appropriate. There are mainly disinfection cabinets, water heaters, sinks, high-grade wine sets and so on. In addition, the fifth floor of the mall will also attract investment for the home improvement industry, and it is expected that 5-7 decoration companies will be introduced. We will hold an investment briefing in due course according to the investment situation.

Third, shortcomings in the work.

We met with many difficulties when we took over the work in former Rong Da. In the face of these difficulties, we also show a lack of foresight for emergencies and insufficient attention to details when dealing with specific affairs. In the future work, we will conscientiously sum up the experience and lessons, find the reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and seek benefits from management.

Xx My Property Management Co., Ltd. is a newly established company and the youngest new member of my joint-stock company. Lack of work experience is inevitable, but our serious work attitude and pragmatic work spirit will be maintained forever. We will unite as one, study at work, conscientiously sum up and keep learning, and build our team into an excellent team with strong comprehensive ability and high management level. For my property management co., ltd. as soon as possible to become a leader in the same industry and contribute all their strength!

Article 4 the salesperson's self-inspection report

The work of 20xx has ended. Looking back on the work in the past year, the Security Department conscientiously implemented the spirit of the xx Mall Work Conference, and according to the refined functional management requirements put forward by the General Manager, taking the management contract responsibility letter of 20xx as the overall goal of the work, made every effort to do a good job in security work, gave full play to its functional role, strengthened management, and ensured the completion of various indicators. Under the correct leadership of the general manager and the deputy general manager in charge, with the strong cooperation of all departments and offices, and through the efforts of all security personnel, no fire accidents, public security accidents and major traffic accidents occurred in Party A, which played an escort role for the operation and development of the whole shopping mall. First, strengthen functional management and do a good job.

1, Work safety in production

Actively promote the institutionalized and standardized management of production safety, consolidate the achievements, do a good job of implementation, adhere to management according to law, strictly implement the provisions of Decree xx, and mainly implement the following work:

(1) Do a good job in personnel training and education, and strengthen emergency evacuation drills. In order to improve employees' safety awareness and ability, the Security Department organized employees to train xx times in the first half of the year. Combined with the actual situation, it mainly strengthened the four abilities of using fire extinguishers, reporting fire, evacuation, how to deal with fire and fire safety, organized employees to answer safety knowledge questions xx times and organized emergency evacuation drills xx times, which effectively improved employees' safety awareness and ability.

(2) Pay special attention to safety inspection and eliminate unsafe hidden dangers in time. Strengthen the safety inspection of the whole store, strictly check the electrical equipment and facilities, strictly check the fire fighting equipment and facilities, strictly manage the fire source, strictly check the safe passage, carefully check the parts where the open face of the dead corner is not easy to be found, and implement the rectification. Major holidays will be led by the leaders in charge of safety, and personnel from relevant functional departments will be organized to check and implement rectification. On major holidays, the safety leader in charge will lead the team to organize relevant functional department personnel to carry out the safety inspection of the whole store, and carry out pre-business and post-business inspections as required.

2, safe work

Because of the high mobility density of supermarket staff, they are easily targeted by criminals to create chaos and social adverse effects, resulting in the loss of customers' lives and property and supermarket employees' property. Creating a safe, good and orderly shopping environment is the premise of all work. Combined with the actual work situation, we will carry out targeted work, take key preventive measures in key parts, and strengthen the monitoring of our remittance room, deposit, business order and night safety precautions. Strengthen the safety education for employees, improve safety awareness, carry out mass prevention and treatment work, improve various emergency plans, and ensure that drills have measures. With the efforts of all security personnel, the security work during the promotion period of major holidays such as New Year's Day, Spring Festival, May Day and National Day was successfully completed, ensuring the safety and stability of the supermarket.

3. Parking lot management

Since the implementation of internal self-management in the parking lot, the post personnel have worked hard and operated normally, achieving the expected purpose. They have effectively implemented the parking work convenient for driving customers, and handled insurance claims throughout the year. As of xx, xx, the parking lot collected parking income of xx million yuan, and the rear parking lot collected rent of xx million yuan, totaling xx million yuan, which provided a good parking environment for driving customers and created economic benefits for enterprises.

4. On-site management

In order to do a good job in the on-site management of shopping malls and solve the problems and deficiencies in the on-site management, the shopping malls carried out special rectification on the on-site management from xx to xx, and established a leading group for the on-site management with the assistant general manager as the team leader and the heads of various departments and offices as the team members. Clarify the person in charge of on-site management of each department and office, and strengthen the management of employees in this department according to the enterprise rules and regulations. During the rectification period, the store inspected and punished xx people who violated discipline, deducting the management assessment points of relevant departments in that month. Through efforts, effectively promote the on-site management of shopping malls.

Second, do a good job in the management of the security team and improve the overall level of the team.

Security personnel are responsible for the security work of the whole shopping mall, so we need a security team with relatively stable thoughts, responsibilities, business skills and personnel to complete the security work of the enterprise, meet the needs of business work, focus on strengthening the management of the team, start from the foundation, do a good job in mentoring and training new security guards before taking up their posts, and start from daily cultivation, etiquette and courtesy, strengthen ideological education and organize business study. Get familiar with the business as soon as possible, advocate civilized duty, accurately locate the security function, create a good and safe shopping environment for customers, create a good and safe business environment for the operation department, and do a good job. Through hard work, the comprehensive quality of the security team has been improved and the professional ability has been strengthened.

Third, there are shortcomings.

1, the service desk needs to strengthen management.

2. The security team has great mobility, low income and difficulty in recruiting workers, and the overall level needs to be improved.

3. The anti-theft work needs to be further implemented.

Four. Working assumptions of 20xx

The work of 20xx is about to begin. The security department has carefully analyzed the shortcomings existing in the 20xx work, and combined with the new problems and new requirements faced by the security work, decided to focus on the following aspects:

1, focusing on stabilizing the security team and improving the overall level, keeping up with ideological education and management, stimulating the work enthusiasm of security personnel, unifying their thoughts, establishing the overall concept of taking the supermarket as their home, and being strong, polite and restrained. Conduct pre-job training and put it into practice. Do a good job of passing, helping and guiding, and improve the overall work level.

2, according to the spirit of xx order, further do a good job in production safety, consolidate the results and implement them, and promote the completion of standardization of production safety management. Strictly investigate and rectify potential safety hazards to ensure that no safety or fire accidents occur.

Article 5 the salesperson's self-inspection report

Time flies, under the care and guidance of leaders and colleagues, through our unremitting efforts, our work has achieved certain results, but there are also many shortcomings. First, the gains from work.

On the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the pre-opening work of the mall. Cooperate with other colleagues in the office to carry out daily work, logistics service, hygiene and discipline inspection, and follow up the hygiene situation of shopping malls and offices every day for assessment and supervision. Under the guidance of the superior leader, he is responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed. Work with colleagues to complete the arrangement of each activity. According to the planning work assigned by the superior leader, strive to complete the planning content of the superior leader.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Lacking the basic knowledge of office work, when carrying out specific work, people often appear restless, and sometimes even feel at a loss. Lack of comprehensive and specific understanding of the work of various departments, thus affecting related work. Management of shopping mall property is not mature enough, which directly affects the work effect. Lack of meticulous work often leads to mistakes and omissions of small problems. Efficiency is not fast enough, and the understanding of leadership intention is not in place.

Three, adhere to the principle of unity of management, service and benefit.

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

In view of the new opening of shopping malls and the large number of new employees, in order to ensure the service quality, we should strengthen the education of service standards for employees, establish a good service image from the attitude and rules of salespeople, improve the service quality, and strive to reverse the phenomenon that the service standards are not in place because of the rapid increase of new employees. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.