Personal Work Summary of Property Managers in 2022: 5 articles

1.2022 Personal Work Summary of Property Manager

The year of 20xx is coming, and at this moment, my year's work has come to an end. Looking back on the days of this year, I have many feelings. I was just promoted to property manager this year, and made some achievements in 1978, which made me feel very gratified and greatly stimulated my self-motivation. This sense of accomplishment makes me a little obsessed. As a property manager, I still had some "fears" at first, fearing that if things were not done well, it would bring trouble to other colleagues and the company. But with the passage of time, I gradually mastered this job and became more confident. So I want to take this opportunity to sum up and lay a solid foundation for the next road.

First, keep learning and move on.

My present position is full of all kinds of trust and expectation. I can be promoted to the position of manager. First, I accumulated sediment step by step at the bottom of 1978. Secondly, the company leaders have a kind of trust and expectation for me personally. Although I am already the manager of our property, I also know that it is not easy to do this job well, because it is the first time for me to do this job, and I feel that I have just been promoted. It is inevitable that there are some things to learn. So anyway, studying is my first choice now. As a leader, I should be more strict with myself. Only by setting a good example, I think we can achieve something and my colleagues will follow in my footsteps. So in the next days, I will gradually develop in that direction, and strive to live up to the expectations of leaders and the trust and cooperation of colleagues.

Second, adjust the mentality and improve the management level.

In fact, for many people, the time when they just got promoted was a very challenging stage. First of all, we should establish a safe zone in our own mentality, and don't let ourselves cross the line and do something that we can't control. Secondly, I should continue to study management. As the leader of my colleagues, I have to work hard on management, so this year I am gradually learning management. In a brand-new field, you may experience some setbacks, but the most important thing is your mentality. Only by putting your mind right can you take the next journey well.

Third, find out the shortcomings and make continuous improvement.

In this position, I have grown a lot personally and realized that this job is different. This position gives me a responsibility, and it is also the driving force for my continuous breakthrough and efforts. Although I made some small mistakes this year, I am still good on the whole. These small mistakes are also caused by carelessness that is usually not noticed. Therefore, only by constantly correcting ourselves can we create a richer tomorrow.

2.2022 Personal Work Summary of Property Manager

With the approaching of the mythical "Year", we bid farewell to the hard 20xx year and usher in the hopeful 20xx year. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the property customer service center, my work mainly includes: sorting and filing the information of each post, checking the procurement of water and electricity, and supplementing relevant data in time, assisting Shengji Company to complete data supplement, reminding relevant expenses, reporting monthly statistics and abnormal sales of water and electricity, inspecting and supervising the reception of the front desk post, carrying out the specified tasks and objectives, assisting colleagues to handle more complicated water and electricity sales business, and coordinating more complicated business related to the owner.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company.

I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time.

The number of front desk clerks has always been small, especially at the end of last year and the beginning of this year. With the continuous departure of @ @, it has brought certain influence to the work connection of our department. After supplementing the staff in time, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time.

According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. Supervise the property manager to prepay the property fee for the street facade in the first half of the first month of each quarter.

In addition, the relevant data are statistically sorted out in time.

Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time.

Fill in the garage miscellaneous room data of all communities.

In addition, it can also complete other important work assigned by the company with good quality and quantity.

Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details. In view of the above problems, my future efforts are:

First of all, we should strengthen theoretical study, consult leaders and colleagues humbly, and further improve our professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

3.2022 Personal Work Summary of Property Manager

I successfully spent another year in our xx property company. This is my fifth New Year in the company. I also changed from the newcomer who asked others to mention everything to the small manager of our property. Although I've grown a lot here, I think it's mainly due to the help of my leaders and colleagues, which makes me walk more and more steadily on the road of work. Now that the new year has begun, let me.

As the manager of our property, my daily work is mainly responsible for the demands of the owners and dealing with some work matters. Of course, I also want to manage my subordinates effectively, so as to improve the work efficiency of our department and better serve the owners. In the past year, as before, I visited my responsible area regularly to see where I needed help and listen to your views on our property. After all, property belongs to a service industry, and I have a deep understanding of it myself. If I need help from the property, it must be urgent. If I can't find someone, I will be very upset, so I often look at the problem from the perspective of the owner at work.

Because I have worked in our property management company for so many years, I often go to inspect the work and visit the business, and many owners also know me, which is very helpful to my work. Sometimes when others can't handle problems, as long as I get out of the way, everyone will sell me a face more or less, in order to achieve the goal of "reducing major issues to minor ones". The premise of doing a good job in property management is to consider more for the owners. At present, the contradiction between so many owners and property management companies in society is due to poor property management, which makes the contradiction increase bit by bit. In order to avoid this situation, I often take my colleagues to visit various communities to see where the work is not done in place and listen carefully to the requirements of the recorder. If something really goes wrong, I will report it in time and handle it properly.

In the new year, I will continue to strengthen the contact with the owners, let the owners make suggestions for our management work, let our property management work be better carried out and get more people's support!

4.2022 Personal Work Summary of Property Manager

Over the past year, I have led all the staff to conscientiously implement the company's instructions, standardize management and innovate services, and achieved certain results in both internal management and service charges. Now I will summarize my work in the past year as follows:

I. Operational aspects

With the strong support of leaders at all levels and the hard work of all employees, xx Property Service Office has made some breakthroughs in management, greatly improved the collection of property fees, and gradually improved its management ability. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

1, carefully sort out the arrears in the early stage, and implement the task implementation, responsibility to people and special collection for the part that can be collected. For the units that deliberately evade and maliciously default, we have adopted the method of waiting at the same time and collecting money by registered mail, which has increased the pressure on the defaulting enterprises and achieved certain results.

2. Property fees are collected by the way of service first and then charging, and utilities are also paid in advance by the company to the water supply and power supply department, which provides a lot of funds in the operation process, which invisibly increases many risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance.

At the end of last year, a group of people who seriously affected the stability of the staff were dismissed.

4. Hold regular meetings of team leaders and key employees, actively communicate with employees, solve the demands put forward by employees in time, listen carefully to employees' ideas, and ensure that employees work in a full mental state without emotion.

Second, management.

In 20xx, I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion.

1. Actively sort out various management systems and processes, and according to the actual situation of the company, issue a number of management systems and strictly implement them, so that the systems do not become mere formality and superficial.

2. Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

3. Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

4. Pay attention to the influence of managers' own quality on employees, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism.

Third, service.

In the process of serving the owners for 20xx years, we broaden our thinking and think boldly, and together with the management committee and management company, provide innovative, efficient and high value-added services for enterprises entering the park.

1. Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

2. Implement the system of regular communication and return visit, and write a written report on time every Friday to summarize the operation of the week.

20xx is the first year of the company's three-year rolling development. I will base myself on my post, do a good job in all aspects of the property, and provide a more comfortable and convenient environment for the owners!

5.2022 Personal Work Summary of Property Manager

20xx is a year in which all employees of the company worked hard, Qi Xin made concerted efforts and made continuous innovations. This is a year for the company to manage its goals, deepen its service content and keep up with the pace of development. The company has always adhered to the company's tenet of "serving a project and creating a fine product", and has achieved fruitful results in uploading and distribution, service quality, internal management and butler service.

First, strengthen the construction of standardized property management system, build a mature and efficient property management team, and improve the quality of property management services.

1. Implement standardized process management to ensure that all management processes are covered. Taking "no complaints from the owner, no defects in service, no blind spots in management and no hidden dangers in the project" as the working standard, various management service processes, management systems and work instructions have been formulated and improved. Establish supervision and management institutions and implement post responsibility system. An effective management system covering all management links has been established.

2, according to the actual situation of the project, the whole process of cross training assessment. Combined with the management practice of the project department, in view of the characteristics of many new employees and young employees, in order to ensure the quality of management services and strive to achieve the professional and comprehensive level of employees' business, the property department formulated a detailed training and assessment plan at the beginning of the year, which made employees' property knowledge professional and comprehensive through cross-training and assessment of engineering, customer service, safety and environmental protection knowledge. At the same time, a set of training courseware was compiled, including "Security Personnel Should Know and Meet" and "Customer Service Personnel Should Know and Meet".

3. Pay attention to publicity and guidance to win the understanding and support of the owners. Set up a publicity team of the project department to actively publicize the work of the company and the property department to the park owners through publicity columns, emails and other forms; Promote the work of the property department and the company's service concept; Ensure smooth communication channels and adhere to the correct direction of public opinion; Publicity of laws and regulations and management guidance information of government departments; And timely provide owners with safety knowledge, health knowledge, weather forecast, rental information, life tips and so on. It won the owners' understanding and support for property management, and guided the park owners to actively participate in the park construction.

4. Implement intimate butler service and establish embedded butler mode. The "Intimate Housekeeper Group" was established, and a management mode was formed, in which the project manager focused on follow-up, the department manager was responsible for division of labor, and the customer service staff followed up. Better provide intimate service for the owners, analyze and summarize work experience according to the charging situation every week, and coordinate and handle customer needs in time. It not only improved the service quality, but also successfully solved the problem of difficult charging.

5. Advocate the concept of environmental protection and promote garbage sorting. At the beginning of this year, according to the requirements of the street office, the property department set up a leading group for garbage classification, formulated the garbage classification management system and process, improved the garbage classification facilities, arranged special personnel to be responsible, and carried out publicity, training, supervision and implementation in a detailed and systematic manner. The management goal of reducing and harmless domestic waste in the park has been realized.

6. Improve the file management system and save the original and complete data. Archives management is an important work in property management, which records the real face of property, owners and management process. Set up a special person to track, collect, sort out and update, establish a complete file management system and database, keep the data constantly updated, and ensure the integrity and reliability of files. It meets the requirements of safe, convenient, fast, detailed, true and complete file management.

7. Standardize the cleaning service process to meet the requirements of cleanliness and comfort. Supervise and guide the cleaning work in the park, formulate a standardized operation supervision process, implement a system of division of responsibilities and regular assessment, effectively mobilize their enthusiasm, promote internal harmonious competition and improve the environmental quality of the park.

8. Pay attention to fire control and safety work to ensure the safety of the owner's life and property. Fire protection is the "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households and popularized fire control knowledge.

Second, improve supporting equipment and facilities to ensure safe and stable operation and create a safe and comfortable office environment.

1. Since the water station in the project was taken over and put into use, due to frequent equipment defects and failures, the owners complained contradictions, which affected the normal development of property work. After many times of coordination with the development, the property department replaced the pumps, motors and maintenance pumps in the high and low areas for the water station, which basically ensured the normal operation of water equipment and solved the contradiction between the owner and the property.

2. The environment of computer room has been improved. The computer room has been designed and painted as a whole, which makes the partition of the computer room clearer, the environment cleaner and the management more standardized.

3. In view of the problems such as too much equipment, too much energy sharing and the difficulty for owners to pay fees in the park, the project department took the park as its home, studied and formulated a full set of energy-saving schemes, and adopted a number of energy-saving improvement measures in the public areas and underground parking lots in the building to continuously tap the energy-saving potential. For example, do a good job of turning on and off the hall lights, the security personnel on duty will turn them on according to the specified time, and the project personnel will check and turn them off at any time to effectively control energy waste.

In 20xx, under the leadership of the management team with the project manager as the core, the property management department basically achieved the company's set goals on the basis of improving service quality, innovating management methods and achieving results in cultural publicity. However, there are still some difficulties before the project team, such as the problem of reclaimed water, incomplete identification and single communication channel, which need the attention and support of the company headquarters to make the project management more perfect and build the enterprise brand.