How to reply to troubled property among owners?

The property reply in the owner group is as follows:

1. Respond to the questions of the residents in the owners' group, and give answers to the questions instead of shirking the responsibility.

2. It is difficult for the owners to listen patiently and tell them that the problems have been recorded and will be solved one by one, and accept the criticism of the owners with an open mind to further improve the service to the owners.