What does the property management of shopping malls mainly do?

I. Regular public service Regular public service refers to the public management and service provided for all owners and users in property management to meet the service needs of all owners and users.

The content is usually stipulated in the property service contract, with the purpose of ensuring the integrity and normal use of the property, and maintaining people's normal life, work order and good environment of the property.

Second, targeted special services Targeted special services are services provided by property management companies to improve and improve the working and living conditions of owners and users and meet the special needs of some owners and users.

Usually, the property management unit formulates the service items in advance, and announces the service contents, quality and charging standards. When owners and users need a certain service, they can make a request to the property management unit, and the two sides will negotiate the service quality and charging standard according to the service content. The main contents of special services are:

1. Agency services, such as paying utilities, gas and telephone bills;

2. Elevator management and external wall cleaning of high-rise buildings;

3. General convenience services, such as providing indoor cleaning, maintenance and decoration services; ?

4. Other services required by a certain proportion of users. 3. Entrusting special services Entrusting special services refers to the services provided by property management companies entrusted by them to meet the individual needs of owners and property users. Usually refers to the services that are not stipulated in the property service contract and not set up in the special service, and the owners and property users have this demand.

Basic principles of extended data

(1) Principle of clear rights and responsibilities: In the property management area, the rights and responsibilities of owners, owners' assembly, owners' committee and property management enterprises should be very clear, and the rights and responsibilities of all departments of property management enterprises should be clear. All the owners in a property management area form the owners' meeting, and the owners' committee is the executive body of the owners' meeting.

(II) Owner-led principle: Owner-led refers to taking the owner's needs as the core and putting the owner in the first place in property management activities. Emphasizing the leading role of owners is the fundamental difference between modern property management and housing management under the traditional system.

(3) Service first principle: Every job we do is service, and property management must adhere to the principle of service first.

(4) Unified management principle: only one owners' meeting can be established in a property management area, and a property management enterprise can implement property management in a property management area.

(5) Principle of professional efficiency: unified management by property management enterprises does not mean that all the work must be undertaken by the property management enterprises themselves. Property management companies may entrust special services within the property management area to professional service companies, but may not entrust all property management within the area to others.

(VI) Principle of reasonable charges: funds for property management are the material basis for good property management. Property service charges should follow the principles of reasonableness, fairness and the adaptation of charges to service levels. To distinguish the nature and characteristics of different properties, the owners and property management enterprises shall make an agreement according to the relevant provisions. The fees charged should be acceptable to both owners and users, and they feel that the quality and price are consistent and the value is worth the money. Property management special maintenance funds shall be managed and used according to law.

References:

Baidu encyclopedia-property management