Property Management Emergency Handling Procedures and Flows (II)

Property management exists to ensure the safety of residents and solve community problems. The following is the relevant contents of the emergency handling procedures and processes that I have carefully arranged for you. I hope you will like it!

Emergency handling procedures and procedures

Emergency procedures for power failure and power failure

I. Power failure

1. After receiving the power outage notice from the power supply department, the management office shall post a notice to the owner/resident in advance (telling the detailed power outage date, time and scope).

2. The engineering department should be prepared to cooperate with equipment maintenance before power failure.

2. 1 All elevators are closed after landing on the first floor five minutes before the power failure, so as to avoid the elevators being trapped during the power failure. 2.2 Prepare spare materials (emergency lighting for maintenance channel before power failure). 2.3 Check whether the standby power supply is normal.

2.3. 1 Start the power supply of the generator in advance 10 minutes.

2.3.2 If the generator fails, the Engineering Department will immediately check the failure and organize emergency repair. 2.3.3 The intelligent access control system is fully opened by the engineer.

3. The security department should strengthen community inspections to prevent criminals from taking the opportunity to commit crimes. 4, administrative duty pay attention to the whole process, and make records. Second, power failure.

1. The community suddenly lost power. 2. Some circuits suddenly break down.

2. 1 the engineering department contacts the power supply department to find out the cause of power failure.

2.2 The Engineering Department starts the standby power supply and restores the fire fighting and elevator power supply in all public areas.

2.3 The fire monitoring center checks whether anyone is trapped in each elevator. If the power supply cannot be checked, it will be sent to the customer department staff.

Inspection is required at each elevator wellhead. If someone is trapped, it will be handled according to the elevator trapped procedure.

Third, some circuits are out of order.

3. 1 The engineering department shall immediately check the cause of the failure and organize emergency repair. 3.2 The Engineering Department reports the fault scope to the administrative responsibility.

3.3 The administrative post arranges the explanation of the client department to the owner/tenant and the inspection of the security personnel as appropriate. 3.4 After the emergency repair is completed, the administrative post shall file the incident records.

Six, gas leakage emergency procedures (see table six)

1. The owner/resident reported a gas leak (or other peculiar smell).

1. The management office immediately informed the Security Department/Engineering Department/Customer Department that at least two employees were present for confirmation. 2, arrange personnel to the scene inspection (must be more than 2 people) should pay attention to:

① You can't take the elevator directly to the leaking floor. The elevator is on the second floor below this floor, and then walk to the construction site. (2) Turn off all electrical appliances such as walkie-talkies and mobile phones. The flashlight should be turned on in advance, and smoking is absolutely forbidden. (3) Carry gas masks and corresponding fire-fighting equipment.

(4) If you need to enter the unit for inspection, you can only knock on the door by hand, but you can't ring the doorbell. You can't switch on or off any electrical equipment (such as lights, televisions, etc.) after entering the site.

⑤ Open doors and windows to make the air circulate, and close the main gas valve when it is safe and possible. 6. If anyone is found in a coma, it must be transferred to a safety prescription, and the walkie-talkie can be used to report or ask for help. ⑦ If the investigator feels unwell due to inhaling gas, he must leave the scene immediately and ask for help. ⑧ If it burns, it shall be implemented in accordance with the Fire Control Operation Regulations. Pet-name ruby if you don't find any smell or other smell, you should inform the supervisor and management office. Attending the customer department informs the gas company personnel to be present for verification.

3. Confirm that there is a gas leak. In a safe place, inform the customer department to call the gas company and ask someone to come and check. 4, report to the administrative duty, administrative duty should immediately rushed to the scene to arrange rescue work and report to the property manager. 5. If it is confirmed that there is gas leakage and it is impossible to enter, the administrative duty shall ask the property manager for instructions and get the consent of the property manager: 5. 1 Inform the engineering personnel to close the main gas valve of the building. 5.2 Inform the customer department to do a good job of customer explanation.

5.3 Notify the unit/resident to come back as soon as possible so that the personnel of the gas company can enter the inspection. 5.4 Evacuate nearby residents when necessary.

6. If the owner/tenant of the unit can't get it back, which seriously affects the safety of the residents in the building, the property manager instructs the police to ask the police for assistance. After the police, gas company and management office are present to study and decide, they can break into the house for maintenance. Try to get the consent of the unit owner/tenant when breaking the door, and try not to use it.

7. After the emergency repair is completed, remove the alert, and the administrative duty will arrange two or more security guards and customers to wait outside the unit for the owner to come back, check and confirm whether there is any property loss, and call the police immediately if there is any property loss. 8, the administrative duty to do a good job of event records, filing.

Seven. Emergency procedures for theft (see Table 7) 1. The thief has fled the scene.

1. Employees are not allowed to enter the theft site without authorization, so as not to damage the scene and affect the police in solving the case, and wait outside the stolen unit.

Protect the site and prohibit irrelevant personnel from entering or leaving.

2. Inform the foreman, supervisor and administrator of the security department to be on duty, and record the time, process and situation found, and inform the management office to contact the residents and ask them to return as soon as possible.

3. The shift foreman and supervisor of the security department should immediately mobilize the security personnel on duty (except those who have to stay behind, two each in the East and West Gate, one in the temporary parking lot, one in the underground parking lot and one in the monitoring center) to carry batons and walkie-talkies in groups of two, and conduct a carpet search for thieves in the residential floor and underground parking lot. 4, each post closely monitor the East and West Gate community personnel, and strengthen the investigation of community personnel.

5. The monitoring center should pay close attention to the monitoring screen, notify the suspicious personnel immediately when they are found, and follow the suspicious personnel to take pictures with the camera.

6. If suspicious thieves are found, immediately control the suspicious criminals within a certain range or arrest the thieves under the condition of ensuring their own safety.

7. If the thief suspects escape from control, the property manager and the security supervisor will arrange to use vehicles to track the thief to help the police solve the case and ensure safety.

8, immediately notify the police to the scene to catch the thief, and should do their best to cooperate with the police investigation and evidence collection. 9. If no suspicious thief is found, residents are advised to decide whether to call the police. 10, the security department took photos on the spot, and the administrative duty recorded the incident for archiving. Second, the thief committed the crime at the scene.

1. Patrol personnel should keep calm, try not to disturb thieves, and immediately report to the foreman, supervisor and security administrator with walkie-talkie within a safe distance.

2. If the thief has been found, it is necessary to deal with the thief, control the thief within a certain range, and then know whether the thief has a murder weapon, and immediately report to the foreman and supervisor of the security department for help.

3. The security foreman and supervisor immediately mobilize the security guards on duty (except those who must stay behind). Two people in the east and west gates, two in the underground parking lot, two in the toll temporary parking lot, and one in the monitoring center/kloc-0) carry batons for reinforcement, and notify the police to be present for handling.

4. If a thief carries a murder weapon, it is necessary to control the thief within a certain range and wait for the police to be present to deal with it, or to arrest the thief while ensuring his own safety.

If the theft suspect escapes from control, the property manager and the security supervisor will arrange to use transportation to ensure safety.

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Tracking thieves helps the police solve the case. 6. Police officers should try their best to assist the police in investigation and evidence collection after arriving at the scene. 7. The security guard takes photos at the scene, and the administrative duty records the events for archiving. Table 7:

Viii. Procedures for handling robbery emergencies (see Table 8) 1. The robbers have not fled the community or it is unknown whether they have fled the community.

1. If you find a robbery alarm in the community, you should call the police immediately? 1 10? Call the police and report to the foreman, supervisor and administrative duty of the security department at the same time, explaining the characteristics of the bandits, the items robbed, the weapons carried and the direction of escape. 2. The foreman and supervisor of the security department immediately report the characteristics of the robbers in each position, the weapons carried by the robbed items and the escape direction, and the export security guards should strengthen their vigilance.

3. The foreman in charge of the security department immediately mobilized the security personnel on duty (except those who had to stay behind), and rounded them up in pairs with batons and walkie-talkies.

4. The monitoring center should pay close attention to the monitoring screen, use the monitoring system to search each channel, and immediately follow the video when suspicious personnel are found, and report the situation to the rounded-up personnel at any time.

Keep calm when you find gangsters anywhere. If the gangster carries a murder weapon or can't be subdued, you should try to avoid confrontation with him. It is necessary to deal with the bandits to delay the time, let the police handle it at the scene, and inform other round-up personnel to reinforce.

6. If you are tied up by bandits, try to untie them and try to call others for help.

7. After other personnel arrive, control the bandits within a certain range or subdue them under the condition of ensuring their own safety.

8. If the thief suspects escape from control, the property manager and the security supervisor will arrange to use vehicles to track the thief to help the police solve the case and ensure safety.

9, the customer department to do a good job of appeasement of the parties, if there are any injured people should be taken to the hospital or call the emergency center for help. 10, after the police arrived, they tried their best to cooperate with the police to investigate and collect evidence. 1 1. The administrative responsibility shall file the incident records. Third, the robbers have fled the community.

1, the security foreman, supervisor and administrative duty shall be notified immediately.

2. The foreman, supervisor and administrative duty of the security department immediately arrived at the scene, asked the parties about the situation, and recorded in detail the time and place of committing the crime, the characteristics of the bandits, the items they robbed, the weapons they carried, and the escape direction. 3. It is recommended that the parties call the police.

4, the customer department to appease the parties, if the parties are injured should be immediately sent to the hospital or to the emergency center for help. 5. If the police are present, they should try their best to cooperate and assist the police in the investigation. 6. The administrative responsibility shall file the event records.

Nine. Emergency handling procedures for fighting events (see Table 9) I. General fighting events

1, find someone fighting in the community, and immediately report to the security foreman, supervisor and administrative duty. 2. The foreman, supervisor and administrator of the security department rushed to the scene immediately to stop the development. 3. appease both sides and persuade them to leave. 4. The administrative responsibility shall file the event records. Second, the fighting situation is grim.

1. When the fighting situation is out of control or causes personal injury or property loss, the foreman and supervisor of the security department immediately mobilize the security guards on duty (except those who have to stay behind) to bring batons (mainly for self-defense) to stop controlling the situation, so as to avoid disturbing others and damaging residential facilities. 2. The head of the security department or the administrative department decided to call the police immediately.

3. The monitoring center pays close attention to the monitoring picture and videos the scene.

4, control the perpetrators, if the perpetrators escape, should record the incident and the characteristics of the parties, identity, etc. 5. After the police arrive at the scene, they shall be handed over to the police for handling and cooperate with the police to investigate and collect evidence.

6. If someone is injured, the customer department will immediately assist in the rescue (only those who have received emergency rescue training can rescue the injured) and send the injured to the hospital or? 120? Ask for help.

7. Our personnel should avoid using force when dealing with combat.

8. The customer department takes photos of the damaged items and facilities at the scene of the incident, and the administrative duty records and files the incident.

X. Emergency handling procedures for car theft (see table 10) 1. The thief fled the community.

1, notify the security foreman, supervisor and administrative duty immediately after receiving the report.

2. The foreman, supervisor and administrative duty of the security department immediately rushed to the scene to find out the license plate number, color and model of the stolen vehicle from the owner. 3. Call the police immediately.

4. The monitoring center looks through the monitoring video to provide police cooperation and assist the police in investigation and evidence collection. 5. The administrative responsibility shall file the event records. Second, the thief is committing a crime.

1. If someone steals a car in the parking lot (or in the community), he should immediately report to the security guard on duty in the parking lot, the head security guard and the administrative duty.

2. The security foreman and supervisor immediately ordered the East and West Gates to close the entrance and exit doors, and set up obstacles to prohibit any vehicles from leaving the community.

3. The monitoring center immediately puts down the entrance and exit gates of the parking lot, tracks and videos thieves and stolen vehicles, and reports the situation to the security foreman and supervisor at any time.

4. Immediately notify the security foreman, supervisor and security personnel on duty in the parking lot of the number of thieves, such as license plate number, color, model, physical characteristics, whether there are weapons and vehicle driving routes. Photos of stolen vehicles. 5. Call the police immediately.

6. The security foreman and supervisor should immediately mobilize the security guards on duty (except those who must stick to their posts) to carry batons to curb thieves and stolen vehicles while ensuring their own safety. 7. Don't blindly block vehicles that are forced to punch in when on duty.

8. If the thief is caught, he should be handed over to the police for handling and assist the police in investigation and evidence collection.

9. If a thief escapes by taxi, he should provide the police with the number of thieves, body characteristics, license plate number, color and model of the stolen vehicle, as well as the video of the thief stealing the car, and assist the police in investigation and evidence collection. 10. The administrative responsibility shall file the event records.

Emergency handling process of car theft incident

Eleven, infrared alarm processing program (table eleven)

1, when the infrared alarm occurs, the personnel on duty shall immediately notify the foreman or patrol personnel to be present to confirm the situation, and pay attention to the specific sector when reporting.

2. The personnel on duty in the monitoring center must closely monitor the monitoring screen on the periphery of the community. If any intruders or suspicious persons are found, they should inform the inspector in time and ensure normal video recording.

3. If the infrared alarm time is at night, the foreman should instruct at least two people and bring batons and walkie-talkies to the scene for inspection. 4. After receiving the notice from the monitoring center and foreman, the personnel on duty must arrive at the scene within 1 minute.

5. After inspection, if the situation is normal, it is a false alarm, notify the engineering department for maintenance, re-protect the infrared ray after maintenance, and make a record of fault maintenance.

6. In case of non-suspicious intruders such as residents walking and obstacles, you should politely persuade them to leave or remove obstacles, re-protect the red line and make alarm records.

7. In case of suspicious personnel invasion, the foreman shall immediately mobilize security reinforcements and notify the supervisor and administrative duty in time, except for the posts that must be left behind (such as the main entrance and exit sentry box, monitoring center and parking lot).

8. The administrative duty commander in charge of safety will control the intruders within a certain range and call the police to arrest them while ensuring their own safety.

9. Wait for the police to be present to deal with it and try to cooperate with the police to investigate and collect evidence. 10, the security department took photos on the spot, and the administrative duty recorded the incident for archiving.

Infrared alarm processing flow

Twelve, there is no signal emergency handling program in the monitoring system.

1. When the personnel on duty in the monitoring center find that there is no signal on the monitoring screen, they should immediately notify the foreman, patrol personnel or related posts to be present for inspection.

2. The normal situation on site is system failure. 2. 1 Notify the Engineering Department to be present for handling.

2.2 The responsibilities of the monitoring center shall be recorded in the Equipment Failure Maintenance Record of the Safety Monitoring Center in detail. 3. Abnormal site conditions are man-made destruction.

3. 1 Immediately control the parties concerned and notify the supervisor and the administrative duty officer.

3.2 Find out the reason. In case of unintentional damage, notify the customer department and engineering personnel to be present to assist in estimating the loss and fill in the accident report.

Sue and take photos to collect evidence, and ask the parties to pay compensation according to the price. 3.3 If it is vandalism for bad motives.

3.3. 1 Inform the personnel of the customer department and the engineering department to be present to estimate the loss, fill in the incident report and take photos for evidence collection, and ask the parties to pay compensation according to the price.

3.3.2 The security supervisor and the administrative duty officer decide to call the police according to the situation.

3.3.3 The police arrived at the scene and handed it over to the police, trying their best to cooperate and assist the police in investigation and evidence collection. 3.3.4 The administrative responsibility shall record and file the incident.

3.4 Before the monitoring system is repaired, the Security Department will strengthen on-site monitoring.