Property management service mode

Regarding the service modes of property management, we all know that there are several service modes of property management, but we don't know which ones. Let me take a look at the relevant information of property management service mode with you.

There are three kinds of services for property management: consulting service, direct management service and short-term consulting service. The difference between these three services lies in the degree of participation and management power of property management institutions.

(1) consulting service

Mainly to help developers lack experience and help developers train a group of property management talents, so step-by-step training is very important and frequent.

Assist developers to set up property management companies.

Establish and manage the personnel structure of the company and the responsibilities and powers of each position.

Formulate management conventions or detailed leases, employee codes, customer manuals, decoration regulations, management rules and regulations, etc.

Develop employee training plan

Train employees in different positions.

Formulate and manage the company's financial system

Assist the developer to do all the preliminary work and prepare for the delivery of the property.

Manage the company to solve daily management problems

Carry out targeted staff training, enrich staff management experience, improve service level and speed up emergency response.

Consulting services mainly help developers prepare and organize property management. After different forms of training, employees can manage their own property without hiring foreign professional management service companies.

Advantages:

Developers can completely control the property management company and have the decision-making power.

Management and operation costs are low, because there is no need to hire foreign employees with high salaries.

Employees of property management companies can receive training step by step and learn orthodox property management knowledge and experience.

Disadvantages:

If the property management agency is a consultant, the management authority of the property management company is limited to some extent, and the established management system may become a mere formality, which may not run smoothly in the future.

The service level of the property management company is slow, because the scope of employee training is relatively large, and it needs gradual training.

The role of consultant is in a passive position, and the property management company may not accept its professional advice, and the management level will not be guaranteed.

(b) Direct management of services

Developers give direct management rights, and property management agencies are responsible for managing the company's operations and directly participating in property management. Therefore, developers don't have to worry about complicated daily management, just meet us regularly to learn about the property management, or give advice and supervision, and appoint professional managers to stay in the managed property and take charge of all daily management, including employee recruitment, management and training, customer public relations, etc.

Advantages:

Property management agencies directly participate in the management and control of property management companies and enjoy the right of business decision-making, thus ensuring the service level and efficiency. Problems in daily work can be solved immediately.

Perfect hierarchical management, employee performance is often supervised.

Disadvantages:

If you hire a foreign manager, the management cost will be higher, because you need to pay the salary, accommodation and transportation expenses of the senior manager.

Top management is usually controlled by foreign employees, and other employees rarely have the opportunity to learn more important management methods and skills. Developers have less opportunities to get property management training and knowledge.

If the developer takes over the property management later, the management level may be lowered and the transition period may be chaotic.

(3) Short-term consultant list

Developers or owners' management committees employ short-term consultants of property management companies, whose work scope and form are the same as those of consultants, but they reform the personnel structure, post work and service quality of the current management companies, explore the current management and operation problems and find solutions, implement systematic training, improve management level and standardize management systems and work. This service form is very popular among large enterprises in western countries and Hong Kong. Because the company leaders knew that their company had problems, but they didn't have the professional ability to improve the service level at that time, they recruited professional consultants, reformed the company system and conducted necessary employee training.

Service mode of property management 2 What are the modes of property management?

1, the property management mode adopted by the property management company established by the administrative department.

Advantages: this model highlights the administrative role of local governments, because its management institutions are consistent with grass-roots political organizations, and its implementation and management are authoritative and restrictive. Under the leadership of the Community Management Committee, each professional management organization performs its own duties, which can achieve unified arrangement, clear division of labor, professional cooperation and individual responsibilities, so that the community can become a complete management system, and the stability of grass-roots organizations is conducive to the long-term stability of community management. This model can especially reflect the effectiveness of its administrative management in the management of single-property houses.

2. The property management mode adopted by the property management company transformed from the national housing management department.

Advantages: The advantage of this model is to give full play to the strengths of real estate management departments. Taking housing management as the main body, housing management is scientific, and the intact rate of housing management is high, which is conducive to protecting the overall style of the community.

3. The management mode of setting up property management companies by real estate development companies.

Advantages: this model is easy to be popularized in places with developed commodity economy. It gives full play to the management advantages of real estate development enterprises, from development, construction to management. The combination of management and business activities can provide residents with all-round services, including not only public services such as municipal administration, sanitation, public security, water supply and power supply, but also special services of residents.

4. The property management mode managed by the unit itself.

Advantages: Enterprises pay more attention to housing, and housing has become a very important issue and work for enterprises. It is managed by full-time enterprise leaders, and the management objects are employees and real estate of the unit, which is relatively simple. The source of funds is backed by the enterprise welfare fund, which is abundant. If residents have any complaints or public facilities are damaged and need maintenance, they can directly report them to the relevant departments and solve them as soon as possible. Because the leadership is unified, the administrative leadership can intervene in case of problems, which is very convenient from management to fund raising.

5. Establish the management mode of the property management company according to the modern enterprise system.

Advantages: First of all, the business ideas are clear, the market awareness is strong, the service object is clearly defined as the owner (user), and the enthusiasm is serious; Secondly, the cost concept of property management enterprises is clear, and it can be carried out in the way of "independent accounting, self-financing, independent operation and independent development", which can solve the big problem of lack of administrative funds for many years; Thirdly, this property management company established in accordance with the modern enterprise system has a flexible mechanism, applies the laws of market economy, adopts the competitive mechanism of survival of the fittest, implements the employment system and contract system for enterprise employees, conducts regular assessment and evaluation, fully mobilizes the enthusiasm of all employees, and completely breaks the lazy thought of state-owned enterprises eating from the same pot in the past; Finally, such enterprises have a firm concept of serving owners (users) and high service quality.

6, according to the "trinity" property management model.

Advantages: First of all, the participation of neighborhood committees can establish the image of property management companies. Because the neighborhood committee, as the most basic unit of our administrative organization, represents the government and has certain prestige. Secondly, it is convenient to coordinate with government departments. Neighborhood committees can coordinate with government departments on behalf of property management companies. Because the neighborhood Committee is familiar with the streets and the government, it is easier to coordinate. Finally, neighborhood committees and property management companies have a clear division of labor in administration and economy. The community administration is undertaken by the neighborhood committee, and the property management company financially solves and supports the work of the neighborhood committee.

Service Mode of Property Management 3 Six Methods of Property Quality Management

1, quality concept:

The sum of characteristics that reflect the ability of a product or service entity to meet explicit or implicit needs. Generally speaking, quality is to meet the needs of customers.

Property management and its quality interpretation: entrusted by the obligee, the property operator implements unified and professional management and maintenance of the property that has passed the owner's acceptance in a business manner according to the relevant national laws and regulations and the contractual agreement between the two parties, providing efficient, high-quality, convenient, economical, multi-level and all-round services for the property users, maximizing the use function of the property and realizing the preservation and appreciation of the property.

Property management is the after-sales service of real estate commodities and the management activity of real estate consumption;

Property management provides comprehensive public * * * services (security, cleaning, greening maintenance, public * * * maintenance, etc. ), neither exclusive nor exclusive.

Defining the demand for property management services (products): entrusting management contracts.

Hidden demand of property management services (products): all aspects related to the life of residents in the jurisdiction, especially the deep-seated cultural demand.

Property management service quality is the sum of the above explicit and implicit needs.

2. Factors affecting quality:

Mainly for people and things. People: skills, attitude, consciousness, quality, organizational discipline, etc. Materials: equipment, facilities, tools and raw materials.

Quality responsibility: all employees are responsible for the quality problems within their work scope. Quality is a systematic project in which all employees participate, and employees in each position are a link in the systematic project. Business departments: front-line employees (security officers, cleaners, maintenance workers, etc. ) directly provide services to customers and assume direct quality responsibility; Functional departments: provide management support services and logistics support (such as material procurement and staff training, etc.). ) as a business department, and assume indirect quality responsibility.

Quality system: Our company's quality system is established in a profit-driven way according to ISO900 1:2000: 2000 international quality management standards. This standard can ensure that our management services are always under control.

Eight principles of quality management:

Customer-centered; Leadership; Systematic method of full participation in process method management; Continuous improvement; Fact-based decision-making method; There are many methods of relationship quality management that are mutually beneficial to suppliers, and the most fundamental thing is to establish property.

3. Management of enterprise quality culture:

1. Establish the work service concept of "customer needs as the core"

The service objects of property management enterprises are owners and users, which is the most fundamental reason for the existence of property management enterprises. Without the owner, the value of the property management enterprise will be lost.

2. Establish the working policy of "first satisfying employees, then satisfying customers".

Without employees, there is no property management enterprise. Employees are the ultimate embodiment of the service implementation of property management enterprises. Only when a property management enterprise has a large number of professional, enthusiastic, voluntary and diligent employees can the service level of the property management enterprise be improved and the service quality be recognized by customers.

3. Promote a "fact-based" working state.

In order to grow and develop, property management enterprises must actively advocate the working attitude of "based on facts", that is, the working attitude of "seeking truth from facts", and provide corresponding services to customers according to customer needs, all resources of property management enterprises and national laws and regulations, so as to gain customer recognition and create a harmonious partnership environment between property management enterprises, property management owners and users.

4. Standardize the working methods of "process control"

Service is a process, and the end of the process reflects the completion of the service. In this process, the details of each step can reflect the quality.

5. Adhere to the work style of "continuous improvement"

The improvement of service quality cannot be achieved overnight. It is necessary to continuously improve and make continuous efforts to upgrade the service quality to a new platform, and it is inevitable to adhere to the work style of "continuous improvement".

6. Advocate the working concept of "details"

With the continuous expansion of the popularity of property management, the homogenization tendency is becoming more and more obvious, and the macro service needs can be mastered, such as the basic needs: security, cleaning, greening, maintenance, parking and other service functions of the community, as long as it is a property management enterprise. However, the service quality level of property management enterprises is ultimately reflected in the meticulous service to customers.