The back window of the car was smashed and the contents were stolen. The residential property refused to compensate for the related losses.

The owner has not signed a custody agreement with the property company, and the property company has no compensation obligation.

According to China's contract law, all public services of property management companies are carried out in accordance with the provisions of the property management service contract. The theft of the goods in the car was done by thieves and was beyond the control of the property management company. The owner should call the police and should not be liable for compensation with the property management company.

If the owner has signed a property custody contract with the property management company, compensation can only be made after the public security department determines the nature. The Supreme People's Court's Judicial Interpretation on Several Issues Concerning the Trial of Property Management Disputes shows that property management companies cannot guarantee the obligation of owners and users not to illegally infringe upon their lives and property.