Summary of customer service supervisor's work

Essays on Work Summary of Excellent Customer Service Executives in 2020 (3 selected articles)

Time flies, and it comes and goes in a hurry. A period of work has ended. Looking back on this period, our working ability and experience have increased. It's time to write a work summary. So is it really difficult to write a work summary? The following is my collection of summary essays (3 selected essays) of outstanding customer service executives in 2020. Welcome to read the collection.

Customer service supervisor's work summary 1 June, 2008, I was officially promoted to customer service supervisor in Fengzeyuan. For the property customer service staff, the most common feeling in the whole process is only one word: annoyance. I am a front-line worker, so I know this feeling very well. As an old employee of the company, I have been constantly exploring when I took over as the customer service supervisor, hoping to resolve and melt the contradiction between the owner and the property to the maximum extent.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Before each new employee takes up his post, I will tell them that an excellent customer service staff is not enough with skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to do boring and monotonous work vividly as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude.

The work of this department this year is as follows:

First, standardize internal management and enhance employees' sense of responsibility and work efficiency.

(1) After joining the customer service department of Fengzeyuan, we found that the internal management of the department is relatively weak, mainly manifested in the weak sense of responsibility of employees, insufficient work initiative, low work efficiency and procrastination.

In view of the above problems, I further improved the departmental responsibility system and defined the responsibilities and work standards of departmental employees; Strengthen communication with employees, organize targeted training for many times, and regularly comment on employees' work, which effectively inspires employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

(2) Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has made great efforts to strengthen staff service management. Before going to work every day, the employees of the department conduct self-inspection and mutual inspection on dress and etiquette, so that the customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality. The department sets up the service concept of "thoughtful, patient, enthusiastic and meticulous", which runs through the service to the owners and takes the owners' affairs as their own business.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low.

Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.

(B) Department management system, process is not sound enough

In the past half year's work, the department focused on the preparation for the delivery of Fengze Garden, so it neglected the institutionalization. At present, the systems of staff management, service standard and operation flow are not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.

(3) The coordination and handling of problems is not timely and proper.

The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive. Failing to follow up and report the problem in time after receiving it, and the way to deal with the problem is inappropriate.

Three. Key points of the work plan

(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached more than 96%;

(two) to strengthen the level of property service charges, to ensure that the end of the year reached more than 95%;

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.

Looking back on 20xx, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to 20xx, we are greeted with opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.

Customer service supervisor's work summary 2 Through continuous efforts, I have successfully completed my work, made new breakthroughs in my work, and greatly improved my work style and efficiency. Now I will summarize the work of this year as follows:

I. Main Work Completed

(1) Pay close attention to safety management and reduce accidents: As a grass-roots cadre, although his ability is limited, he has never relaxed the heavy responsibility of shouldering the safety of employees.

(2) Ensure product quality and improve product quality: I know that as a customer service supervisor, my work directly affects the quality of the workshop, and I am responsible for the company. I have never slackened my quality control and never let go of the problems in the production process. I will actively communicate with quality control to solve problems, and at the same time strengthen employees' understanding of the importance of quality, and ask everyone to do self-inspection and mutual inspection to ensure that the same problems do not occur.

(3) Improve team management: Under my active leadership, I have successfully completed various production tasks assigned by the department and turned over production. At the same time, I learned from the previous methods in management, which greatly improved the execution of employees, made employees friendly, United and serious, improved work efficiency and quality, reduced costs and improved technology, and increased the monthly income of our company by tens of thousands of yuan. For example, turning waste into treasure.

Second, the problems and solutions in the work

Since its establishment, the company has made great achievements through continuous efforts, but there are also some problems and deficiencies. The following points stand out:

(1) Team management: For example, the standardized operation and professional technical level of employees need to be improved. Without high-quality employees, there will be no high-quality products. Poor staff management is the fault of the leaders. Therefore, in the future work, it is very important to improve the comprehensive quality of employees and strengthen the training of job skills and professional and technical knowledge.

(2) Quality control: Quality is produced, not detected. We must pay close attention to every link and every working procedure according to the target requirements. Although the company began to pay attention to quality from top to bottom, there are still many problems in the actual operation process, especially the raw materials and ingredients are very important. For example, the recently produced' Anyida' is a new supplier's abs board, which has quality problems and brings unnecessary losses to our company. I think to do a good job in quality work, we must grasp the principle of "strictness, detail and practicality". Garbage materials can't be made into fine products, so we should strictly manage them in the future, be cautious and pay close attention to their implementation.

(3) Safety production: safety management is not in place, the intensity is not enough, safety training is not in place, and labor insurance supplies are not complete. There are also quality problems, such as: there have been many safety accidents this year, and the experience and lessons have not been summed up in time after one accident to avoid the recurrence of similar incidents and damage the interests of our company. Strengthen safety training in future work, so that every employee can realize the importance of safe production. Thus, a good situation of "everyone attaches importance to safety production and everyone participates in safety production" is formed.

III. Work Plan for the New Year

The new year means a new starting point, new opportunities and new challenges. On this basis, I must have a new height, make persistent efforts on the original basis, seriously improve my work level and make contributions to the development of our company. I plan to make technical improvements to the functional backboard of our company. Finally, thank you for your help. In the new year, I will make persistent efforts to repay the concern and love of the leaders with excellent work results.

Summary of Customer Service Supervisor's Work 3 As the mythical "Year" approaches, we bid farewell to the arduous 20xx year and usher in a promising 20xx year. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the industrial service center, my work mainly includes: sorting and filing the information of each post, checking the procurement of water and electricity, and supplementing relevant data in time, assisting Shengji Company to complete the data supplement, doing a good job in the collection of relevant fees, reporting the monthly statistics and abnormal sales of water and electricity, inspecting and supervising the reception of the front desk post, implementing the specified tasks and objectives, assisting colleagues to handle complex water and electricity sales business, and coordinating with the owner.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company. I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time. The number of front desk clerks has always been small, especially at the end of last year and the beginning of this year, which has brought certain influence to the work connection of our department. After supplementing the staff in time, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time. According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. In the first half of the first month of each quarter, urge the property manager to prepay the property fee for the frontage facade, and collect relevant data in time. Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time. Fill in the garage miscellaneous room data of all communities.

In addition, you can complete other important tasks assigned by the company with good quality and quantity. Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details. In view of the above problems, my future efforts are as follows: first, strengthen theoretical study, consult leaders and colleagues humbly, and further improve my professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

In addition, I have worked in the company for more than five years and accumulated a lot of work experience, especially in receiving owners and serving owners. To sum up, I have the following experiences and gains:

(1) Correct your position, be calm, be modest and prudent, and you can do all kinds of services quickly and well, and win the satisfaction of the owners;

(2) Only by firmly establishing service consciousness and strengthening communication and coordination can we eliminate the concerns of the owners and win their trust.

Finally, thank the company leaders for their trust. At the same time, I believe that our property management company will be able to go to work by going up a flight of stairs in 20xx.

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