The summary of the work of the property management company is incisive and brief.

Summary is a written material to review and analyze the performance of study, work and life in a certain period. The following is an incisive and brief summary of the work of property management companies compiled by me for your reference only. Welcome to read this article.

The summary of the work of the property management company is incisive and brief. 1 20xx is a breakthrough year for the company. 10, the company successfully undertook xx building, and the property service area nearly doubled. Under the leadership of the general manager's office, the security department actively participated in the preliminary property intervention of xx building, cooperated with the development company to do a good job in property rectification of xx building, and did its duty for the company's development.

First, standardize on-the-job training and improve the quality of security services.

Frequent mobility of security personnel is one of the characteristics of property management enterprises. This year, the total number of security personnel in xx building management office is xx, the number of security personnel in xx building management office is XX, the number of newly hired security personnel is XX, and the number of vehicle coordinators is xxx. In order not to reduce the quality of security service, the security department has carefully formulated the induction training plan and organized the induction training according to the company's training outline. To do a good job in induction training, department managers, monitor and backbone should choose teachers, give full play to the role of xx, xx and other small teachers, and adopt various ways such as inviting in and going out to teach students in accordance with their aptitude. For example, X female interns in xx are worried that they are not suitable for security posts, so they organize them to visit and study in xx building, talk with female security team members, understand their work situation, and see that other lesbians are doing well in security posts, which eliminates their timidity; The automatic fire alarm system in xx building is different from that in xx building, and the operation process is different, so please invite the factory engineer to come in. Due to clear responsibilities, proper division of labor and focus, the induction training for new players has achieved the expected results.

Second, refine job responsibilities and sign job responsibility letters.

Under the unified arrangement of the general manager's office, the security department reorganized the work content, work standards, work discipline and inspection methods of various security posts in the management office of xx Building, and handed them over to employees for discussion. Sign the post objective responsibility book after a unified understanding, so that employees in each post are familiar with their post responsibilities and know how to punish those who fail to perform their duties and violate work discipline. This year, X incompetent squad leaders were adjusted and X employees who violated discipline were dismissed. The management office signed a target responsibility letter with employees of each post layer by layer, and the first-level supervision effectively guaranteed the safety of xx building.

Third, strengthen vehicle management and strive to increase income

Since last year 10, the Interim Measures for the Management of Car Parking in the Parking Lot of xx Building was issued, the parking lot order has gradually improved. This year 10, due to the relaxation of management during the Spring Festival, users' cars began to enter and leave the parking lot frequently, and the traffic order returned. In view of this situation, the security department took out X business backbones and cooperated with the property manager to explain the Interim Measures for the Management of Car Parking in the Parking Lot of xx Building, which won the understanding and support of the majority of users. At the same time, organize all members of the public security team to learn the "Measures", vehicle management job responsibilities and assessment rules. Because the specific work was done solidly and every link was well planned, the passive situation was quickly reversed. At the same time, in order to improve the utilization rate of car parking spaces, car parking fees are actively charged without affecting car owners' parking. By the end of X, the income from temporary parking fees for automobiles, parking lots and parking garages was RMB xx, exceeding the target of RMB xx.

Fourth, strengthen safety management and create safe and civilized buildings.

Xx building management office prepares xx people to be responsible for the safety of the main building and the auxiliary building. Only the backyard needs X fixed posts, and only one patrol post can be set up, so the patrol force is obviously less. In order to alleviate this contradiction, according to the relatively stable situation of the main building, the security department focuses on the annex building and relies on the strength of the owner to do a good job in safety. In order to reduce the management links and change the indirect management of xx store and xx supermarket into direct management, please formally appoint the safety supervisor of the two stores to facilitate the property management company to contact the two stores. This year, the Security Department took the lead in convening two stores and the market management office, held X safety special meetings, organized X inspections and mutual inspections, carried out X special inspections, and issued X rectification notices for internal security risks, which met the rectification requirements; The fire extinguisher operation training rate is 95%; The training of volunteer firefighters is on the right track, with 20 hours of fire hydrant operation, fire drill and evacuation training. Improve the overall emergency response capability of the market through effective training. There were no fire accidents and criminal cases in the whole year, and they successfully passed the "social security" standard acceptance and the three-level public security prevention assessment.

Five, undertake xx building, and constantly explore management experience.

On X, X, this year, xx people from the security department intervened in the pre-property service work of xx building. During this period, they mainly assisted the development company to strengthen on-site management, prepare for acceptance, and cooperate with the reception of some owners and a small number of property rectification work. In X month, we cooperated with the company to undertake the xx building project, which marked that the company stepped onto a new level and achieved a breakthrough development. All the staff in the Security Department took this opportunity to devote themselves to the intense and orderly work with the attitude of being the master and serious and responsible spirit, specifically responsible for and coordinating key management, property rectification, gas supply, cable TV account opening, decoration site management, and the accuracy of key issuance 100. The qualified rate of property rectification is about xx%, the pipeline gas is all opened except a small part of the third floor, the cable TV account opening rate is 100%, and the decoration approval rate is xx%. 10 month, with hot climate and heavy workload. The security department, from managers to employees, gives up rest days and works overtime to ensure the smooth occupancy of the owners. At the same time, constantly explore experience, analyze typical cases, organize employees to study and discuss, unify their thinking and understanding, and improve service quality. For example, after the owner of Room xx of Building X reported the lost bicycle to the security team, he failed to receive it properly and did not communicate with the owner in time, which led to the owner's great opinions. Later, the department manager and the property manager took the initiative to communicate at home, and the owner expressed his understanding and put forward some good suggestions. The security department discussed the case in each class. The two employees who received the owner realized their own shortcomings and all the team members were inspired.

The summary of the work of the property management company is incisive and brief. Looking back on the coming 20xx years, my work is also experiencing extraordinary. In X month, I returned to xx with pure emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

4. Be responsible for the greening and maintenance of the park.

At present, the shortage of greening personnel is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

The summary of the work of the property management company is incisive and brief. 20xx is the year when our property management company started and developed. In this year, with the care and support of the company leaders, we always carry out the spirit of owner first. According to the actual situation of the company, while doing a good job, we further straightened out and improved the management work. According to the requirements of "engineering procedures, standardized work, high-quality service and scientific management", the company's management work has gradually embarked on the standardized track, and the property management work has achieved certain results and won the praise of employees. This year's work is summarized as follows:

1, water supply and drainage pipe network management.

Water supply and drainage pipeline is the lifeblood of the community, which is directly related to the normal life of the owners. In order to do this work well, we have carried out water supply, pressure suppression, water supply test of single buildings one by one, water closing test, ball passing test and so on. And made a detailed management plan, the responsibility of regular inspection, to ensure the smooth flow of water pipes, to meet the needs of the owners.

2. Management of public facilities and equipment.

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, achieving daily inspection registration, minor repair records and the opening of maintenance hotline, basically meeting the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation. The integrity rate of public facilities and equipment is over 95%.

3. Safety measures: Safety measures are the top priority of property management.

In order to provide a safe and comfortable living environment for the owners, we strictly suppress the fire pipes in the community. The qualified rate of high-voltage lines, facilities and equipment shall be strictly in accordance with the regulations.

4. Strengthen management services: improve service quality and do a good job in maintenance services.

Maintenance service is an important part of property management. Therefore, we pay close attention to the timely rate and completion rate of maintenance work, regularly maintain and inspect various facilities, and repair and deal with problems in time to ensure the normal use of the owners. Under the supervision of our company, the waterproof area of all kinds of building roofs handled by the engineering party reaches 2000㎡. 67 minor repairs, 65,438+02 emergency repairs and 65,438+000m sewer pipes were replaced.

5. Strive to improve the management level and improve the quality of property management.

First of all, the staff should be trained in professional ethics and skills to improve their professional quality. The comprehensive quality of employees is closely related to the service quality and level of property management. In view of this situation, combined with the actual situation of employees in this department, detailed training plans and assessment methods are formulated, and employees are regularly educated and trained in professional ethics and business skills, so that employees can be enriched ideologically and their business skills can be improved. Eight trainings have been organized this year.

6. Existing problems:

Although we have made some achievements in our work in the past year, there are still many shortcomings that need to be improved and strengthened.

Specific performance in:

First, the overall quality of employees needs to be further improved.

Second, communication with the owners is not enough.

Third, the management of public facilities needs to be strengthened.

In view of the achievements and existing problems, we should strengthen the professional quality education of employees, strive to improve their professional skills, firmly establish the professional concept of "serving enterprises and owners", do a better job, constantly improve their own property management level, and constantly improve various management services in the community, so as to make our due contributions to the harmony of the company and the living and working of owners.

The summary of the work of the property management company is incisive and brief. This year, with the care and support of leaders at all levels in the company, the Property Management Office has always implemented the corporate philosophy of "building a quality life" for the owners, followed the spirit of the principle of "owners first, service first", and gradually straightened out and improved various management work according to the actual situation of _x, so that the property management work in the early stage of the community gradually embarked on a standardized track, and the property management work has achieved certain results, which is related to the company leaders and.

I. Completion of daily management objectives in 20xx years

(a) Housing management

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) Drafted the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;

2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners;

5) From 20xx 10, according to the needs of work arrangement, the management office set up a special decoration inspection responsibility system, which was organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

(b) community safety work

Community security and fire fighting are the top priorities of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in residential areas, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.

1) Continue to implement the positive and negative pass system for construction personnel, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by renovation delays, and achieved good results;

2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials illegally, the management office has implemented the "Decoration Handling Deposit Management System" since the second half of 20xx. Since the implementation of the system, the situation that materials stay overnight in public places, the sanitary environment is destroyed during handling, and illegal elevator handling is basically eliminated;

3) Strictly implement the personnel and goods access management system, and the construction personnel shall get in and out with certificates. Other personnel must cooperate with the inquiry and registration, and the goods brought out of the community can only be released after inspection. With the strict implementation of these management systems, the security of the community can be guaranteed;

4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;

5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the special rectification work was presided over by Manager Deng and related work was arranged, all the vehicles in and out were certified, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good running state and maintenance management of the public facilities and equipment in the residential area are based on the adjustment and running-in of the previous takeover acceptance and trial operation. _x is the first small high-rise residential project in Guanghao Real Estate. Since the delivery of the first building to the owner, we have always adhered to the working philosophy of "strictly controlling the acceptance and closely monitoring the running state of the equipment", so we have implemented the following management measures:

1) Establish the system of initial inspection and re-inspection of equipment handover, such as elevator equipment handover. Due to the influence of various factors, the installation technology of elevator and the running performance of equipment are not ideal. However, in the process of acceptance, with the close cooperation of all departments of the company, there are problems that do not meet the quality requirements, and after coordinated follow-up, they are basically rectified;

2) In the early stage of property management, because the equipment is in the running-in stage, the use situation is different from the normal stage, and failures occur from time to time. For this reason, the management office has strengthened communication with relevant units, conducted special discussions on existing problems, and then adjusted the management focus according to the actual situation. After hard work, the operational performance of the later equipment has been greatly improved;

3) Implement the system of regular equipment inspection, put the equipment inspection and maintenance procedures on the wall, and the maintenance personnel regularly check and record the inspection work, basically achieving the work goal of finding and handling public equipment problems in time.

(4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection system, and the cleaning team leader has organized the cleaning work in the relevant areas and carried out inspection and rectification work every day. Through the unremitting efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, special cleaning work has been carried out in view of the harsh climate, and no safety accidents caused by inadequate cleaning work have occurred throughout the year.

1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit are not in place and cannot meet the requirements of management services. In the case of tight staff and heavy tasks in the early stage, the management office put the responsibility of cleaning and land reclamation of each building on the post, and the cleaning post successfully completed the cleaning and land reclamation of each building while carrying out daily cleaning work, laying a solid foundation for the environmental sanitation management in the later stage;

2) Due to the construction in the early stage, the sanitary conditions of the parking lot were poor and there was a lot of dust. Therefore, the management office uses the wastewater from waterscape and swimming pool and cleans the parking lot regularly, which keeps the parking lot in a good sanitary condition under limited conditions;

3) In the early days, some owners often dumped domestic garbage in the elevators and elevator lobbies of each building, which had a bad impact on environmental sanitation and caused complaints from other owners. The management office first posted a "warm reminder", and then identified the suspected households through security and monitoring. After repeated patient explanations and persuasion by property management personnel, the situation of dumping domestic garbage at will no longer happen.

(5) Greening management

In order to create a beautiful living environment for the owners, we have strictly implemented the greening management measures. According to the greening construction progress of xx residential area, we cooperated with the company to actively do a good job in greening maintenance management, and designed and produced greening warning signs and green belt fences to make the green space basically free from damage, trampling and public phenomena. At the same time, according to the greening habits, make a greening maintenance plan, and fertilize and prune the greening. Through the hard work of greening personnel, the greening growth of the community is in good condition.

Second, the shortcomings and prospects

Although we have made some achievements in the work of 20xx, there are still many places to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved;

Second, there is not enough communication and understanding with the owners, which should be strengthened in the future work;

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of owners and causing their dissatisfaction with management services;

Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

In view of the above problems, in the 20xx years of work, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to make xx enter the excellent property management community as soon as possible and contribute to the development of the company.