Responsibilities of Customer Service Manager 10

The customer service manager should be responsible for leading the customer service team, assisting colleagues to eliminate problems, performing tasks assigned by the supervisor, communicating and cooperating with cross-departmental problems, and flexibly adjusting the planning ability of customer service operation and development in response to market changes. This time I sorted out the job responsibilities of the customer service manager for your reference.

Responsibilities of Customer Service Manager 1

1, establish customer service management system and service platform, formulate management system and supervise its implementation.

2. Establish and manage the company's customer meetings, formulate the operating system of customer meetings and supervise their implementation.

3. Handle customer suggestions/complaints, and track, feedback and supervise the results.

4. Establish customer information base, classify and analyze customers, and carry out membership marketing.

5. Recruit and manage merchants of corporate customer associations.

6. Promote the management and implementation of after-sales maintenance of delivered projects, and supervise the property services of delivered projects.

Responsibilities of Customer Service Manager 2

1. Under the leadership of the customer service manager, sign a contract according to the company's standards and requirements, and follow up the management services of designated customers.

2. Be responsible for the follow-up of baby services prepared by customers during the period;

3. Establish a long-term and stable cooperative relationship with customers and provide services for customers;

Responsibilities of Customer Service Manager 3

1, a middle management position, responsible for the main objectives and plans of its functional areas, and formulating, participating in or assisting the upper management to implement relevant policies and systems;

2. Be responsible for the daily management of the department and the management, guidance, training and assessment of the staff of the department;

3. Formulate customer service standards and systems;

4. Design and optimize various customer service processes;

5. Properly handle service failures and customer complaints, and control the tracking and analysis of consumer satisfaction;

6. Optimize the quality of customer service in all directions.

Responsibilities of Customer Service Manager 4

1. Promote, inspect and supervise the file system of the group system;

2. Track the project-level satisfaction improvement plan, carry out satisfaction survey, and make improvement and improvement plans;

3. Monitor the indicators of reporting complaints, maintain the reporting system, and organize monthly reporting complaints and quality analysis meetings;

4. Conduct daily supervision and inspection on the specific work of the housekeeper line, follow up the project rectification, sort out the housekeeper workflow, and put forward optimization suggestions;

5. Track and feedback the inspection of the housekeeper line, track and understand the complaints related to the project, and put forward suggestions for handling;

6. Be responsible for the development and empowerment training of the courseware of the housekeeper line, and improve the professional ability of the staff of the customer service line.

Responsibilities of Customer Service Manager 5

1. Coordinate departmental manpower planning, arrange and optimize division of labor, and lead the customer service management team to complete the task.

2. Maintain and strengthen customer relationships to help promote performance growth.

3. According to the internal performance audit and analysis, improve the performance department.

4. Assist the finance department to follow up the customer's accounts receivable and urge the customer to pay back the money in time.

5. Report to customers on a regular basis and strive for more business.

6. Crisis public relations: properly handle crisis events, such as complaints, and resolve negative impacts.

7. Review customer management regularly, plan and implement effective working methods to improve internal and external service quality.

8. Training and guidance of subordinates.

9. Communicate and coordinate with other departments to improve work efficiency and optimize processes.

Responsibilities of Customer Service Manager 6

1. The customer care department is responsible for building the company's overall customer relationship management system, supervising and improving the service awareness, service attitude and service ability of all departments;

2. Responsible for managing, upgrading and improving the customer experience environment, including hardware, software facilities and personnel quality;

3. Responsible for customer relationship maintenance, planning, implementing and managing customer care activities, such as car lecture halls and guaranteed customer exchange meetings. , and keep regular contact with customers to improve customer loyalty;

4. Be responsible for improving customer satisfaction, and get to know the real satisfaction of customers through car butler platform, telephone return visit and face-to-face interview;

5. Be responsible for customer complaint management, solve the progress and results of company's on-site complaints, Group 400 complaints and manufacturer's complaints, and analyze and improve them through regular customer complaint meetings;

6. Responsible for supervising and improving after-sales maintenance efficiency and service quality, and achieving the goal of "fast and good";

7. Responsible for the supervision and verification of the implementation of manufacturers' standards, including the satisfaction of manufacturers, standard inspection, open visit, dense mining, etc. ;

8. Be responsible for the accuracy and completeness of customer data management according to the manufacturer's standard inspection and requirements;

9. Be responsible for matching customers' consumption funds with consumption items, ensuring customers' transparent consumption and preventing corruption.

Responsibilities of Customer Service Manager 7

1. Responsible for establishing the customer service system of the city company;

2. Responsible for internal customer service risk prevention and control management;

3. Responsible for handling customer complaints;

4. Take the lead in improving service quality and continuously improve customer satisfaction;

5. Responsible for the organization of docking project warranty, file management, return visit management and community cultural activities;

6. Be responsible for the introduction before the opening of the project, the on-site customer service management of the case, the simulated acceptance of delivery and other matters;

7. Other daily affairs.

Responsibilities of Customer Service Manager 8

1. Cooperate with the formulation of customer service specifications, processes and systems suitable for the company's product attributes;

2. Lead the customer service team to do daily customer service and maintenance;

3. Be responsible for the training, motivation, management and assessment of the customer service team, and optimize the customer service quality in all directions;

4. Coordinate and follow up with relevant departments to handle customer needs and complaints in a timely manner;

5. Manage customer files and optimize customer relationships.

Responsibilities of Customer Service Manager 9

1. Responsible for the overall customer service management of the entire Bund Pier Club;

2. Formulating all the service processes of the club and the rules and regulations of the staff of the customer service department;

3. Provide professional training for employees in customer service department;

4. Communicate with customers to understand their potential needs;

5. Analyze the customer's demand information and adjust the service process and content in time;

6. Customer satisfaction survey;

7. Accept and handle customer complaints, record and report to the Group in time.

Responsibilities of Customer Service Manager 10

1, responsible for the overall work of the customer service department, leading and supervising the employees of this department to strictly abide by the company's rules and regulations.

2. Be responsible for designing and optimizing the processes and training courses of the customer service department, training and evaluating the employees of this department, and ensuring the continuous improvement of the working ability and service level of subordinate employees.

3. Make a monthly work plan and summary, and organize management personnel to make daily inspection, weekly inspection and monthly evaluation and file them.

4. Formulate and implement customer service standards, work systems and work processes.

5. Responsible for collecting property fees and timely collecting arrears.

6. Be responsible for communication with the owner and important customers.

7. Be responsible for participating in negotiations and signing relevant property service contracts.

8, responsible for organizing the reception of major meetings.

9. Responsible for coordinating the relevant departments of the company, handling major complaints, tracking the processing results and feeding them back to customers in time.

10, responsible for planning customer activities, visiting and communicating with important customers regularly, organizing employees of this department to carry out customer consultation and return visits, and responding to relevant suggestions and opinions.

1 1. Responsible for drafting monthly departmental reports and related documents.

12. Organize relevant personnel to prepare and follow up before handover, repossession and decoration works, and inspect and supervise the implementation process.

13. Regularly check the projects under the jurisdiction of the company and make relevant records.

14, responsible for handling complaints from difficult customers and following up emergencies.

15, complete other work assigned by superior leaders.

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