Responsibilities of residential property personnel

Residential property workers need to have a basic understanding of the property management industry and are interested in developing in this industry. They have a good sense of customer service, meticulous thinking and innovative consciousness. The following are the responsibilities of the residential property staff I sorted out for you. You are welcome to learn from them and make reference, which will definitely help you.

Responsibilities of residential property personnel 1

1, responsible for the overall work of the engineering department, ensuring the normal operation of equipment and facilities, and timely ensuring and rectifying the quality problems of the project;

2, responsible for organizing the preparation of major equipment system maintenance plan, and supervise the team execution;

3. Effectively formulate energy-saving renovation plans and effectively communicate and implement reasonable and effective decoration management plans, and control them according to the actual decoration situation on site;

4. Assist the person in charge of the service center to communicate and coordinate with the developers and owners in engineering;

5. Grasp the technical status of employees in the department, attach importance to the training of employees' service awareness and business technology, and care about the improvement and update of employees' technical business.

Responsibilities of residential property personnel II

1. Be familiar with and master the overall situation of community owners, and establish and improve merchant files; Familiar with the basic functions and safety operation procedures of property building structure, facilities and equipment;

2. Guide and adjust the work arrangement of the employees in this department, be responsible for formulating the work plan of this department, and organize the implementation;

3. Prepare the owner satisfaction return visit plan, make statistical analysis on the return visit data, and propose solutions to sensitive problems;

4. Grasp the situation of the owners of the community, organize and solve the complaints of the owners in time, and report those that cannot be solved in time;

5. Follow up the payment of residential property fees, utilities, etc. , and timely organize the payment of property fees;

6. Organize regular interviews with the owners, strengthen communication and contact with the owners, understand the needs and wishes of the owners, and take effective measures to solve them in time;

7. Regularly optimize on-site quality operation management, sort out clear processes, and implement self-inspection and self-correction work arrangements in combination with the company's on-site quality standards;

Responsibilities of residential property personnel 3

1, responsible for collecting user data within the jurisdiction and managing user files;

2, responsible for the owner's visit, complaints and other processing work, timely reply, tracking;

3, responsible for issuing property management fee notice and cost reminder;

4. On-site management of activities held within the jurisdiction.

Responsibilities of residential property personnel 4

1, fully responsible for managing the overall operation of the managed projects, and responsible for the development and operation of the managed projects;

2. Formulate the company's annual property management work plan and budget scheme, and supervise and inspect the service quality, operation process and operation of daily property;

3. Responsible for implementing the company's rules and regulations, resolutions and inspection items, and feeding back the process and results to the superior as required;

4. Preside over all kinds of daily management meetings of the managed projects, and take the lead in coordinating external public relations and social relations;

5. Establish an efficient and harmonious management team, guide and train the daily work of subordinates, decompose performance tasks, and supervise the completion and quality of work tasks;

6. Actively cooperate with superior companies and relevant government departments to create a good external environment.

Responsibilities of residential property personnel 5

1. Prepare and arrange the department staff duty list, be responsible for arranging the work of the department staff, and conduct guidance, supervision and assessment;

2. Be familiar with the management system, charging standards, customers and planning of the jurisdiction;

3. Regularly collect and archive all kinds of files and operation records of the management office to ensure the integrity and effectiveness of the archive records;

4. Ensure the completeness, accuracy and timeliness of tenant information;

5. Seriously complete other tasks assigned by the department manager and superior leaders.

Responsibilities of residential property personnel 6

1, familiar with property management and related laws, regulations and policies, as well as all kinds of property management knowledge, and can effectively use it.

2. Actively put forward opinions and suggestions on the work plan of residential property management services.

3. Responsible for receiving the owners and visiting guests, patiently explaining the owners' complaints and handling them in time. Complaint handling rate 100%, complaint return visit rate 100%.

4. Establish a close and friendly relationship with the owners, be familiar with the owners of the community, actively communicate with the owners, and visit the owners regularly.

5, timely reflect the opinions and suggestions of the owner to the project manager, and regularly submit the owner's suggestions to the community.

Responsibilities of residential property personnel 7

1. Earnestly implement the Property Management Regulations and relevant company rules and regulations, regularly report the work of the department to the company, put forward property management suggestions for the managed properties, conscientiously complete all tasks delivered by the company, and achieve all objectives;

2, formulate the responsibilities of the department, rules and regulations, working procedures, and strictly implement and supervise.

3. Hold departmental working meetings regularly, deploy various work arrangements of the department, and supervise the implementation of resolutions;

4, responsible for assisting in the assessment of all kinds of professional and technical workers and qualification certificates. Regularly supervise and evaluate the employees of this department. Cooperate with sales and repossession, and set up a property management team;

5. Responsible for coordinating the relationship between customers and relevant departments of the company, handling customer complaints, organizing customer consultation activities and community culture, and understanding customers' opinions and suggestions on various services of the company;

6. Deal with emergencies;

7. Actively establish good business relations with local police stations, neighborhood committees and other management agencies and service agencies such as power supply, water supply, postal services and communications, and assist relevant departments to carry out various tasks;

8. Responsible for handling all kinds of complaints and interviews, creating customer communication channels and creating a safe, civilized and harmonious community.

Terms related to the responsibilities of residential property personnel:

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