Real estate project property delivery management procedures

Real estate project property delivery management procedures

Real estate project property delivery management procedures

1.0 purpose and scope: define all procedures of property delivery to ensure the smooth delivery of property to customers. This procedure is applicable to the property delivery management of all development projects of the company.

2.0 responsibility

2. 1 general manager's office: responsible for organizing the handover preparatory meeting.

2.2 Business Sales Department: responsible for organizing the acceptance of delivered houses; Issue a notice of taking over the house; Provide the list of customers who handle natural gas, water and electricity to the International Liaison Department; Responsible for issuing the occupation notice.

2.3 Project ministry of materials and equipment: responsible for determining the acceptance and handover date according to the contract and project progress; Responsible for rectification and delivery acceptance.

Existing problems.

2.4 Finance and Accounting Department: responsible for the final financial payment settlement when the customer takes over the house.

2.5 Customer Service Department: responsible for accepting customer complaints.

2.6 Property management company: responsible for leading customers to see the house and improving the procedures.

3.0 workflow

Project ministry of materials and equipment confirmed the date of receipt.

The general manager's office organized all relevant departments and units to hold a delivery preparatory meeting.

Construction project completion acceptance

Manage the sales department to organize the acceptance of delivered houses.

Engineering ministry of materials and equipment implemented rectification for existing problems.

The sales department provides the customer list to the external relations department.

Notice of closing the house issued by the operation and sales department

The financial accounting department settles the final payment of house delivery.

The business sales department issued a notice of occupation.

The customer gets the key and checks the house.

The customer completes the formalities and enters