The most effective way for tenants to complain about property

The most effective way for tenants to complain about property

The most effective way should be to complain to the Property Section of the Housing and Construction Bureau. If a property company fails to provide services in accordance with the property service contract, it may sue according to law. Accepting complaints: Politeness is the basis of handling complaints. A good attitude and a kind smile can solve the grievances of many owners. Listen to the tape. Sincerely listen to the complaints of car owners and carefully record the main points of things. Judging and handling. First of all, thank the owners for their concern and love for the property management company. Then quickly judge, quickly reflect, and deal with it in time. Need to cooperate with all departments should be promptly informed and fully coordinated. After judgment and analysis, if problems are found, respond to the owner with a positive attitude at the first time and inform the property management company of the handling method; Return visit. It is an important link to establish trust with the owners and make up for misunderstandings caused by various reasons. It is also the best opportunity to check the quality of work, communicate with the owner and improve the relationship.

Generally speaking, tenants cannot directly sue the property, but there is a contractual relationship between the property company and the landlord. The lessee may entrust the landlord to file a lawsuit or directly complain to the real estate administrative department of the local people's government at or above the county level. If the property staff is lazy and indifferent, they can complain directly to the property supervisor; Complain to the street office, they have the right to accept complaints and assist in handling them; Complain to the local housing management department, but if there is no direct relationship, you can only supervise the charges; Complain to the owners' congress, and refuse to replace the property after repeated education, and have the right to replace the property. Property management industry is an important part of real estate industry. With the rapid development of the real estate industry, people gradually accept the management mode of property management. Good property management has become an important factor in real estate sales, and it has also become an important consideration for owners or tenants to choose property companies. Property management system is an indispensable part of modern residential quarters.

Does the tenant have the right to complain about the property

Tenants have the right to complain about the property. Tenants enjoy the same rights as owners in enjoying property services and complaining about improper management of property companies, inconsistent services with contracts or illegal breach of contracts. Generally speaking, tenants cannot directly sue the property, but there is a contractual relationship between the property company and the landlord. The lessee may entrust the landlord to file a lawsuit or directly complain to the real estate administrative department of the local people's government at or above the county level. The lessee shall use the lease item in accordance with the agreed method; If there is no agreement or the agreement is not clear, it can be determined by the parties after reaching a supplementary agreement; If no agreement can be reached, it shall be determined in accordance with the relevant provisions of the contract or trading habits; If it is still uncertain, it should be used according to the nature of the leased property. If the lessee uses the lease item in accordance with the agreed method or the nature of the lease item, it shall not be liable for damages because it belongs to normal wear and tear. If the lessee fails to use the lease item in accordance with the agreed method or the nature of the lease item, it is a breach of contract by the lessee, and the lessor may terminate the contract and demand compensation for losses.

Legal basis:

Regulations of People's Republic of China (PRC) Municipality on Property Management

Article 3 If a realty service enterprise fails to perform or fails to fully perform its maintenance, conservation, management and repair obligations as agreed in the realty service contract or determined by laws, regulations and relevant industry norms, and the owner requests the realty service enterprise to undertake the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses, the people's court shall support it.