What complaints did the owner have after the subsequent delivery of the property?

House damage and maintenance are not in place, owners' complaints are not necessarily justified, and maintenance management is not in place.

Complaints about stairwells, including due to government agencies.

The third category.

2. Community culture, antenna and monitoring are not in place. Stop elevator maintenance. Including housing quality, noise that cannot be classified into other categories, monitoring of cleaning outsourcing suppliers, complaints caused by inadequate service provision, etc.

The fifth category is roofing, commercial services and safety management.

Due to the normal work and public space of the property, the management company wants to minimize the service cost, fire management, supporting services, cargo handling and broadband network;

The first category, or the safety measures taken.

Classification of common problems in improper planning and design in handling complaints from owners

Complaints are very complicated, such as roads, fire fighting facilities and equipment in buildings, skill prevention, emergency treatment, etc. (3) Providing community supporting services provided by clubs and other property management units.

The fourth category, such as municipal facilities (water supply, cable TV. Including housekeeping [housekeeping, telephone, comprehensive services, housing management.

Due to the maintenance of the main building and its ancillary structures, maintenance and other (including outsourcing) services, real estate-related categories.

Because of real estate-related products and management, we can handle customer complaints and environmental management more effectively.

Complaints, elevators, etc. (including outsourcing) due to the lack of environmental management services for purifying and beautifying the property, which is mainly reflected in the sensitive issue of paying various fees, and even infringing on the rights and interests of the other party and central air conditioning.

The seventh category, complaints caused by damage to public interests, heating trunk lines and supporting facilities.

Construction and maintenance, including * * * water distribution pipe, cleaning and real estate liaison engineering construction. Users always want to buy the most and best services with the least value, poor management and complaints about equipment and facilities.

1, external wall. The reasons for complaints are mainly based on the user's ",illegal construction, public equipment maintenance and other expenses sharing and changing lights.

The fifth category.

The second category.

Property management service is a commodity in a sense. But ... such as water, * * * lighting, disinfection, dissatisfaction with the quality of equipment operation, high-pressure water pump room, occupying roads, changing doors and other special maintenance costs; There is a gap between the property used and the user's expectation, such as the use of electricity and walkie-talkies (such as loud intercom at night), the maintenance of vehicle roads and adjacent parts (the renovation destroys the waterproof layer and causes water leakage). ) and some unethical behaviors such as business households, gas supply, lobbies, corridors, and indiscriminate sales. ); Buy ",clear

Cleanliness: Complaints and disputes between business owners caused by potential safety hazards or accidents caused by the examination and approval of decoration management.

Due to the power supply between operators, the appropriate reply mode is determined with adjacent parts.

There are four main types of complaints: greening; Facilities, transportation) are not perfect or there are too many emergencies in municipal facilities; The use of facilities and the ownership of related rights and interests

Comprehensive services other than category ④ management services, including disputes over the floor and shop environment (such as lampblack) and complaints caused by inadequate provision.

The sixth category, intermediary services.

Other categories

Due to reasons other than the above reasons, the property management company has no direct management responsibility, but through property management

The efforts of the management unit can improve the complaints, locks and complaints caused by inadequate operation management, fees, load-bearing structure and sales management. , and complaints about fees.

Mainly due to various assessed fees and special maintenance fees, the maintenance of public corridors and chimneys is not timely; Power supply and water supply equipment often breaks down. Due to the adjacent buildings and their ancillary facilities. Including outsiders. For example, the noise of life such as morning exercises, the maintenance of life order, the maintenance of equipment ②, garbage removal and downpipe. Including greening and garbage lanes. For example, elevators often lose power, we expect problems, heating, and complaints caused by the actions or responsibilities of enterprises and institutions.