Job responsibilities of property customer service

Job responsibilities of property customer service

1. Seriously implement all laws and policies on property management, and organize the implementation of related work assigned by superior supervisors and departments.

2. Implement "one-stop" management of the property authorized by the company according to the operation method and standard requirements of the property management quality system formulated by the company.

3. Actively participate in the selection of safe and civilized buildings and provincial and national excellent management residential buildings, and improve the management level.

4. Be responsible for assisting the takeover and acceptance of the property, and put forward the remaining projects and projects that need improvement.

5. Under the premise of the company's personnel and posts, rationally allocate personnel, coordinate the division of labor and cooperation of each position, and implement the responsibility to people to ensure the good operation of various services.

6. Implement civilized, democratic and efficient management according to law, visit regularly, solicit opinions from residents extensively, and strive to solve problems for residents.

7. Do a good job of self-inspection of daily management according to regulations, and accept the supervision and inspection of the property service center, the owner and the owner management committee.

8. Establish and improve the file management of building handover data, household handover data, interior decoration data and various service quality records, establish and popularize computerized management, and improve work efficiency.

9. According to the actual situation, carry out colorful community cultural activities according to local conditions, let residents participate extensively, and do a good job in the spiritual civilization construction of residential buildings.

10. According to the operating rules of the monitoring equipment system, strictly operate and do a good job in the safety monitoring and management of the community monitoring center.

1 1. Prepare customer service training plan, conduct on-the-job training according to company regulations, cultivate employees' comprehensive ability and continuously improve management level.

12. Cooperate with the sales center to do a good job in the environmental layout of each sales site and the service of the building-watching guests.

13. Arrange, manage and evaluate the daily operation of the owner's chartered car and building inspection car.

14. safeguard the interests of the company and the owner and act as a bridge between the company and the owner.

15. Complete other tasks arranged or entrusted by the company.