Criteria for beauticians to choose service stars

1. Attendance: The basic attendance of employees participating in the assessment is full attendance (working days per month). 2. Professional awareness: refers to employees' understanding of their job responsibilities, working methods and work performance.

3. Service awareness: refers to the awareness that employees can face customer service with a good attitude, make full use of their own skills, and provide customers with quality services as much as possible, and establish the principle of "customer first, customer first".

4. Professional skills: refers to the skills and knowledge that employees can fully use in the process of serving customers, including:

A: Supermarket layout: supermarket business categories, brands, goods and commodity display locations. B: Relevant product knowledge, such as origin, performance, characteristics and specifications. C: About the characteristics, methods, preservation and maintenance of products. 5. Service initiative: refers to the subjective initiative of employees when facing customers. Including:

Answer: The 3-meter service principle stipulated by the company.

B: Actions when facing customers, such as enthusiastically introducing goods to customers, helping customers to buy goods, helping customers to hand over shopping baskets, etc.

6. Service etiquette, service language and service action: refers to the etiquette, language and action that employees should master when serving customers during working hours, which is the embodiment of their own cultivation. For details, please refer to the chapter "Code of Service Etiquette in Supermarket".

7. Understanding and implementation of supermarket promotion: refers to employees' familiarity with the ever-changing promotion schemes, products and methods in the supermarket, and can make better use of them in the process of serving customers.

8. Service efficiency: refers to the ability of employees to serve customers as much as possible by using the skills they have mastered during their work; This item depends on the employee's mastery of professional skills, work enthusiasm, language, movement and appeal. 9. Customer's information feedback and complaints: A: information feedback;

1, which means that employees can get a good understanding of customers' needs, and actively feed back customers' demand information when there are no products needed by customers in the supermarket, so as to better meet customers' needs.

2. Customer's own information, such as whether the customer is the leader of a purchasing company or a unit. B: customer complaints:

1 means that employees can better solve the antagonistic relationship between customers and supermarkets in the process of serving customers, reduce customer complaints, and make customers satisfied with the service provided by employees.

2. Effectively sorting out and feeding back customers' complaint information will help to improve the shortage of supermarket customer service and enhance customers' consumption loyalty.

10, cooperative spirit: refers to employees who are always proactive in the process of completing their work.

Cooperate with people to complete the work together, have a good attitude towards people and cooperate happily with people. And can carry out and implement the company's rules and regulations and articles of association. 2. Participants: salespersons, cashiers, security guards and promoters. Third, the number of people selected:

Fourth, the evaluation method: once a month.

An assessment team composed of management personnel (monitor, backstage, assistant and manager) and employee representatives will be assessed according to the above standards.

Verb (abbreviation of verb) reward method: Any employee who is selected as a service star will be rewarded with 20 yuan/person, which will be paid in the salary of the current month.

Note: Employees who are complained by customers every month, employees who are dissatisfied with their jobs 1 month, and employees who have been punished by the supermarket for more than 2 times in that month are not allowed to participate in the selection.