I am a post-90s generation, and I am a property toll collector by profession. There will be some conflicts at work.

Any job has customers who are pestering. Your host has a bad attitude towards you, not against your work. On the one hand, they may have a bad temper, on the other hand, they may be dissatisfied with some property management systems. You're just venting when charging. So when you meet this kind of crowd, he is angry again. Don't talk, just smile at him and listen to him, or pretend to record the listening state. When he is finished, you should tell him why you did it. If the company's system problems can't be changed, tell him that you understand him and your difficulties. Without explanation, explanation is tantamount to hiding, just need to explain and clarify. If you do this, it doesn't mean that you have patience, but that your emotional intelligence and wisdom are extremely high. However, it will make the other person feel ashamed and admire you.