Summary of customer service assistant's probation work

Summary of customer service assistant's probation work

Summary refers to the written materials that summarize and summarize the experience or situation in a certain stage of work, study or thought. It can help us find the rules in our study and work. Write a summary. So what should we pay attention to when summing up? The following is a summary of the internship work of customer service assistant that I compiled for you for your reference, hoping to help friends in need.

Summary of probation period of customer service assistant 1 At the beginning of the year, I had the honor to become a member of the customer service center. From the day I entered the customer service center, I regarded the customer service center as my family. I know their personalities like the palm of my hand, whether they are regular employees of the company or employees hired, whether they are older employees or girls who have just entered the society. Their emotions make me worry about each other, trust each other and talk about everything. In communication, they pour out grievances, release pressure, adjust their mentality in relaxation, and maintain a sunny mood. In their eyes, I am not only the person in charge of the center, but also their work and life mentor. I often share with them the mentality of being a moral person, doing things with quality and living with taste, and guide young employees how to work and live, so that employees can truly feel happy at work and grasp a happy life.

In the past two years, I have embodied my love in the smallest details of my life and integrated my true feelings into every link of my work. From the perspective of love, mutual understanding and sincere treatment have won the respect and recognition of employees. This is the greatest wealth in my life! I am proud to be the friendliest team in the company, and I am proud to be a member of an excellent team!

First, pay attention to the service concept and team culture construction of the customer service center, and strive to build a cohesive and effective learning team.

The so-called team is simply understood as a group of people in a specific range, but should be a group where everyone works together for the same goal and voice. Whether this group is United, cohesive, learning from each other and sharing knowledge determines the combat effectiveness of the team and is one of the key factors affecting the development of a unit or department.

I know that no matter how good a manager is, his personal ability is limited and his wisdom is infinite. How to design the internal culture of the customer service center, inspire every employee to love and work hard, build a cohesive and fighting learning team, and make every employee feel a sense of belonging and professional pride has been my pursuit and goal since the establishment of the customer service center.

X is the most difficult factor in company team building. There is a big age difference among employees in the center of the company, the employment methods are not uniform, the wages are low, the work is cumbersome and stressful, and the personal quality requirements are high. It is common to be wronged at work. "The customer service center is a firewall operator and a fire extinguisher." This is a true description of X's daily work. As usual, it is called "the customer service center is the center of contradictions gathering outside, but it is the center of tackling difficulties inside." That's true. How to relieve the pressure of employees in this situation? How to prevent employees from losing control of their self-emotion in the process of service and having a negative impact? Stimulating employees' enthusiasm for work and study, and enhancing employees' post identity and loyalty to enterprises are practical problems that I often think about and need to solve.

Management is an idea, a service and an artistic inspiration. It is closely related to daily management and team building. The incentive work of customer service center includes human resource management. Sex also has its particularity. As we all know, the development of any unit is inseparable from the creativity and enthusiasm of all employees. Although material incentives are still an important indicator to measure employees' own value, in fact, under certain circumstances, the role of spiritual incentives exceeds the significance of material incentives to a certain extent. I think, with motivation, expectation, sprint and sense of identity, there will be a sense of belonging. Based on this concept, I will take incentive measures in the daily management of X. Facing all employees, I pay attention to every employee's progress bit by bit, and use a satisfied smile, an approving look and a positive word flexibly. It will encourage all employees to "serve warmly and make progress every day", pay attention to employees' appreciation, shape employees' dribs and drabs, form a team, and ensure the continuous improvement of the overall service level of the center and the smooth completion of various goals.

I often warn and encourage my colleagues: facing the market and customers, it must be the best to stand up and represent Suizhou Telecom!

The second is to refine the quantitative performance indicators of basic management and create a fair, just and open assessment atmosphere.

Benchmarking should be oriented, management should be refined, indicators should be quantified and evaluation should be fair. This is my simple summary of the daily management of the customer service center.

Boldly implement the positive-oriented performance appraisal spirit of the branch, divide the work according to the actual situation of the center, formulate job responsibilities respectively, set performance appraisal indicators for each employee, set high-quality services, and put forward specific requirements and standards for each employee while refining and quantifying the work tasks, so that each employee can bear the responsibilities accordingly, objectively evaluate others, mobilize the enthusiasm of employees to the maximum extent, and create a positive and competitive atmosphere.

Summary of probation period of customer service assistant 2 Before reviewing my work in the past six months, I would like to thank PICC P&C for giving me the opportunity, leaders at all levels of PICC Jiangmen Branch and XXX Branch for their support and concern for my work and life, and colleagues at PICC P&C for their support and help.

On July 8th, XX, two colleagues from CUHK and I took Brother Fu's car to Jiangmen. In the afternoon, we went to XX Branch with Li Gang, manager of the auto insurance department of XX Branch.

I studied in the accident insurance department at 7- 10 of XX Branch for three months. During the period, I mainly studied with two colleagues in the office of accident insurance department and became familiar with internal affairs. Main study: underwriting, policy entry, claim settlement, policy filling, etc. Many people think it is a "handyman" job, not a general "handyman" job, but it has taught me a lot of things that I must know, understand and be clear about in my work, because the handling of these jobs directly affects the quality of our customer service. Moreover, Zhuo Xiongjian, the manager of the accident insurance department, gave me great care and support at work, and also gave me many opportunities to learn underwriting, survey and damage assessment.

In a blink of an eye, three months passed, and after XX 10 days, I was arranged to study in the non-auto insurance department until now. In the aspect of non-auto insurance, I mainly understand the work flow of the whole department, the operation of various domestic work, and also carry out some simple operations: underwriting, renewal, claim settlement and so on. Received strong support and help from department colleagues and manager Li, a non-auto insurance manager. Moreover, I got many learning opportunities to go to the front line to study survey, damage assessment, claim settlement and underwriting. It has benefited me a lot and given me many opportunities to exercise. I got some guidance from manager Li in my work and the way to handle things, especially when I didn't do enough in my work. Manager Li's careful guidance made me really realize that I know too little and need to improve too much. It is also in my daily work that I get the care and help of so many people, which gradually gives me a more comprehensive vision and a more professional way to serve customers.

I always thought I knew insurance very well, but after studying accident insurance and non-auto insurance for half a year, I understood the meaning of the word "insurance" better. I feel that it is really not easy to be a real "insurer", because he requires us to have all kinds of knowledge, keen market insight, a heart that dares to face failures and setbacks, and persist in learning and improving our ability.

After half a year's study, I feel that my thinking is clearer and my goals are clearer. I hope I can give full play to my abilities and make contributions to PICC and China Insurance. Thanks again to leaders at all levels of PICC P&C for their support and help in my work, and to colleagues around me for their support-because you have made me more mature and professional.

Summary of probation period of customer service assistant 3 In the first half of the year, our customer service department strictly abided by the work plan and instruction spirit of this management office and constantly standardized the work flow. With the joint efforts of all departments, all tasks in the first half of the year were successfully completed and the expected work objectives were achieved. The specific work is summarized as follows:

First, daily work.

This department earnestly studies the company's various norms, systems and regulations, and sincerely provides services to the owners with enthusiastic and active service and full spirit. Combined with the actual situation of 09 residential area, the problems left by developers' construction units are very serious. In the first half of the year alone, * * * received 1537 repairs. Among them, civil engineering 179, plumbing 85, entrance door 1 14, garage door 108, visual intercom 123, telephone call 28, voice-activated street lamp 65, skylight 24, window 257 and water leakage 554. The remaining 15.8 1% will not be maintained due to the special reasons of the developer's construction unit. As can be seen from the above data, the owner's repair report and maintenance coordination are timely, and most informed owners are very satisfied with our service. Some owners criticized the customer service staff because the frequency of maintenance is high, which is higher in repair rate. Our customer service staff can smile, listen patiently, explain to the owner in detail in a cordial and sympathetic tone, and contact the construction unit to focus on solving the owner's maintenance problems, and finally let the owner leave happily.

After receiving the phone call from the owner, the department earnestly made all the preparations for moving in, and handled 138 households for half a year, including residential 12 1 household, garage 16 household and outlets 1 household. At the same time, the owner should not miss every detail that needs to be done, publicize the service scope of the property management company for the owner, introduce the building structure of the house in detail, and strengthen the management of occupancy decoration and decoration waste. Established a perfect user profile, which laid a good foundation for future property management. With more and more owners staying, the remaining houses are gradually decreasing. We still insist on regularly checking the doors and windows of vacant houses and the leakage of houses, so as to maintain with the construction unit in time.

This department listens to the instructions of the director of the management office and fills in the weekly work plan and work summary on time every week. This not only reports the completion of this week's work, but also transfers the matters that need leadership coordination to the superiors before the regular meeting every Monday.

Second, amateur culture and other aspects.

Based on the principle of service first, the property customer service department provides services for the owners in various ways. In order to provide more intimate service to the owners, the department printed warm reminders in time and posted them at the door of each unit in case of major festivals or special phenomena such as water and power failure, reminding the owners to make relevant preparations in advance to avoid unnecessary losses.

At the beginning of this year, inspired by the director of the management office, we effectively used the publicity column in the park, regularly changed the brightly colored property board newspaper, and constantly publicized the property management regulations and the service scope of the property company to the owners, so that the owners could not only understand the property, but also support and cooperate with the property work. At the same time, it also shows some common sense about seasonal life and property stories. Summary of customer service department's work: this department actively participates in various activities organized by the company. In the amateur cultural activities in the first half of the year, we were most proud to participate in the successful performance of the one-day tour of the mysterious valley organized by the company. During the rehearsal, led by the director of the management office, our department actively organized employees with performance skills in various departments to carefully arrange programs after work. Thanks to everyone's concerted efforts in Qi Xin, a skillful and wonderful three-and-a-half sentences were performed on the stage in just a few days. Received praise from company leaders, material and spiritual rewards. It shows that our management office attaches great importance to the company's organizational activities, and it also adds luster to our 09 manor.

Third, the work plan for the second half of the year.

In the second half of the year, our customer service department will seriously study the Property Management Regulations, Property Law and other related property knowledge on the basis of the original work level to improve personal quality and service level. Strive to make the work of the customer service department more detailed and considerate to the owner's service. Live up to the expectations of leaders and strive to achieve the goal of our manor management office entering the market in 2009!

;