Is the complaint telephone number of Yintai Headquarters 400 useful?

First, it's useless. The 400 phone number is no longer the previous enterprise number, but now it is an advertisement, and the liar's safe contact number is useless. In the past, in order to facilitate customers, some enterprises provided 400 collect calls to facilitate consumers' consultation, without having to bear any communication fees, giving consumers a good experience and increasing the cohesion of customers.

Second,

: the role of enterprise customer service hotline:

There are various customer service telephone system schemes, which also provide enterprises with multi-channel and multi-platform access, meet the needs of all walks of life to the maximum extent, and strive to promote the vigorous development of online customer service and self-service customer service.

These methods can help enterprises solve some common problems efficiently:

For example, intelligent robots help enterprises solve a large number of routine consulting problems, which not only satisfies customers, but also liberates the labor force of a large number of customer service personnel and allows them to invest in more cost-effective service work;

Multi-channel customer service system can not only allow customer service staff to receive customers from all channels at the same time in a background interface, but also synchronize customer information in the system, so that customer service staff can check the history and follow-up status at any time, which not only facilitates the unified management of customer information by enterprises, but also facilitates the daily work of customer service and helps enterprises save investment costs;

Common business units include: water supply and drainage industry, gas industry, heating industry, residential property and other public utilities. In addition, companies and enterprises that pay attention to service quality can apply it. The function of the system not only greatly improves the work efficiency of service personnel, but also saves a lot of service costs.

The core of customer service hotline system is call processing. When a call comes in, the system can respond quickly and assign the call to the corresponding customer service agent according to the rules formulated by the enterprise, thus avoiding the waste of telephone communication personnel's time. In addition, the call center customer service system supports a variety of terminal access methods, including ordinary telephone, computer+headset, IP telephone and so on.

You can call the Industrial and Commercial Bureau to complain in the following situations:

1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;

2. When you are in the process of consumption, when your legitimate rights and interests are violated;

3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods, please call 123 15 to complain and report, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.