What is the knowledge about property management?

Property management is closely related to people's daily life. In recent years, social benefits, economic benefits and environmental benefits have become increasingly obvious, which has a good development prospect. Then, the following small series will introduce the knowledge about property management.

What is the knowledge about property management?

Property management refers to the maintenance, protection and management of houses, supporting facilities, equipment and related sites by owners and property management companies after hiring property management companies, so as to maintain environmental sanitation and public order in relevant areas. Property management is paid labor that integrates management, operation and service, and finally achieves the management objectives of social, environmental and economic benefits.

1. What does the property customer service department do?

Responsible for the planning of customer service; Responsible for check-in procedures, decoration procedures and data sorting and filing; Customer calls, visits, repairs, complaints and follow-up treatment; Comprehensively inspect the community; Goods access control; Conduct customer visits and return visits; Organization and development of convenience service; Consultation and feedback of customers' opinions; Owner's file management; Enter all kinds of documents in customer service department; Standardization and management of customer service personnel's behavior; Collection of property service fees.

2. What is the job of the Property Engineering Department?

The work of the property engineering department is to carry out minor repairs to the public areas of the community; * * * Operation and maintenance of facilities and equipment to ensure the normal supply of water and electricity in the community; Formulate plans for major and medium-sized repairs; And provide indoor paid maintenance services to the owners. During the second renovation, renovation management services, daily engineering maintenance and repair work will be implemented.

3. How to use property maintenance funds?

After buying a house, the owner is most concerned about the quality of the house. In case of water leakage and other housing quality problems, the house shall be maintained and the special housing maintenance fund included in the property fee shall be paid. Property maintenance fund is a fund set up for the maintenance of * * used parts and * * used facilities and equipment of the property.

Summary: The above is the relevant content of property management knowledge introduced by Bian Xiao, hoping to bring help to everyone. Presumably, everyone knows something after reading it! If you want to know more relevant information, please pay more attention to Qijia. It will provide you with more complete, detailed and up-to-date information.