What is the property for! I finally understand!

In the daily service of property management, we often hear questions from owners. What did the property management do? Give you the answer today! The love of clothing city customizes the clothing of employees of property enterprises and links the bright future!

0 1

What exactly does the property serve?

Property cleaning work

1, public sanitation and cleaning. The cleaning area that the property management company is responsible for includes all public parts except the door of the household, such as stairs, sidewalks, residential streets, residential squares, etc. From the elevator platform outside you to the community streets and squares.

Maintenance of property public facilities

2. Management and maintenance of public facilities and equipment. Property management facilities and equipment mainly include power supply lines, various power distribution equipment, water supply and drainage pipe network, secondary domestic water pressurization equipment, elevators, fire fighting equipment, etc. It is as big as a street lamp everywhere in the community, as small as hundreds of thousands of power distribution. These devices add up to thousands, and they are increasing with the expansion of the takeover area. These are all public facilities and equipment managed by property management companies. Only with normal operation can residents live and work in peace and contentment.

Security guards are on patrol.

3, community public order management. According to the planning and layout of the residential area, the property management company will perform management functions for the whole residential area after taking over, including the management responsibilities that residents should abide by, such as parking order management, disorderly parking, unauthorized construction, garbage disposal, concierge access, greening inside and outside the hospital, lighting, security system, fire control system, advertising, etc.

Owners fight against typhoons

4. Disposal and management of emergency repair. Including internal and external network power supply system failure and sudden power failure in the community, emergency power supply system start-up management and timely repair of power line failure, as well as emergency repair of water supply pipelines. No matter whether these failures occur at noon or midnight, the property has the responsibility to put into emergency repair at the first time, with the aim of restoring the normal life order of the residents at the first time.

5. Participate in social affairs management. Administratively speaking, property, as a new type of "small government", is playing an irreplaceable role, assisting communities and grass-roots governments to implement grid social management, carrying out "double innovation" activities, and carrying out social surveys, various surveys, government propaganda, family planning, public security joint defense and other work within the managed property. Helping the public security departments to solve cases, resolve disputes and carry out mass prevention and treatment work can not be separated from the participation of property companies.

Property decoration inspection

6. Decoration management. Comprehensively manage all aspects involved in the household decoration process, including wall surface, appearance, load-bearing structure, etc. , decoration team management, environmental pollution and decoration garbage stacking, cleaning, cleaning management.

7. Ecological environment management within the scope of property management. In order to provide a good living environment, the focus is on the management services of greening, lighting and hardening infrastructure in residential areas. Jinliyuan Property invested a lot of money to buy green sprinklers, regularly carried out road cleaning, flower and tree maintenance and pruning, pest control and fertilization, replanting and other work, and at the same time added some street lamps, avenue lighting facilities and local lighting management and protection facilities.

Owner's information shall be properly kept.

8. Establish property files to facilitate residents' services. Property files include property design and construction drawings, property rights files, household files and electronic information files. It is very important to conduct comprehensive, standardized, scientific and accurate management of the collected files, especially the management of all kinds of pipe networks, lines and pipelines on the ground and underground, all kinds of concealed works, main components and their equipment, just like the distribution of a person's vascular system, which will provide a comprehensive, safe and comfortable living environment for all our residents for a long time.

02

How to judge the quality of a real estate?

03

Ten problems that the owner needs to clarify.

First, there is no "master-servant" relationship between owners and property management companies.

Many people have misunderstandings about property management: some think that the relationship between property management enterprises and owners is the relationship between managers and managed people; Others think that the relationship between owners and property management companies is the relationship between "master" and "servant". These misunderstandings make it difficult to carry out property management.

In fact, in property management, the property management company is entrusted to manage the property; To provide services for owners and users, once a property management service contract is signed, both parties have an equal contractual relationship, and there is no distinction between primary and secondary.

Two, the owners' committee and the property management company are not "enemies".

At present, some phenomena give people an illusion that the owners' committee and the property management company are a pair of "enemies".

In fact, the owners' committee and the property management company should be good friends, and the contradictions in daily work should be solved on the principle of mutual understanding and mutual assistance. Owners' committees should not dismiss property management companies easily, and property management companies should also improve their services better.

Third, property management companies cannot "protect the world"

In order to facilitate the life of the majority of owners and users to the greatest extent, property management companies conduct unified management of a number of tasks involving home life. This practice makes owners and users have an illusion that paying the property management service fee will ignore the family, neighborhood and surrounding relations. , is the responsibility of property management companies, but also the property management companies "win the world" necessary. In fact, property management companies are enterprises after all, and their responsibilities are agreed in the form of contracts. Property management companies and owners must be clear about this.

Four, property management consulting is not a property management complaint.

Relevant departments regard consumers' consultation on property management as "complaints", which leads to property management being mistakenly listed as one of the hot spots of consumer complaints at present.

Judging from the information about consultation complaints received by the property management association, in just one year, more than 1000 letters (telegrams) were received, among which incomplete supporting facilities, inadequate planning and quality problems accounted for a large proportion, and there were really not many effective complaints about the inaction of property management enterprises. Many petitioners "complain" angrily because they don't understand the property management work. After the staff explained the laws, regulations and related policies of property management, the petitioner came angrily and returned happily.

Those who receive and record complaints should enhance their understanding of property management, and distinguish between consultation and complaints. The content of complaints is the inaction of property management companies or other reasons. This can guide the development of the industry.

Five, enjoy the property management service is not a "free lunch"

Many people are used to the welfare policy of housing in the past, do not understand the principle of "whoever benefits pays" in property management, and even refuse to pay the management service fee.

There is no free lunch! While enjoying the services provided by property management, the owners have the obligation to pay the property management service fee and maintain the integrity of the property. Individual owners and users do not pay management fees, which infringes on the interests of other owners and users and affects the service quality of property management.

Six, the property management service fee is not as low as possible.

In property management bidding activities, the cheaper the bidder, the better. The purpose of bidding is "the lowest bidder wins", and some property management companies blindly cater to this psychology in order to increase the area of real estate, which further deepens this misleading.

As an enterprise, property management companies need to invest in professional property management to provide services for owners and users. Moreover, unlike other commodities, property management is "living within our means". In many property areas with low property management service fees, the property management work is not satisfactory because the expenses cannot make ends meet. On the contrary, the comfortable environment of high-quality and high-priced property areas always makes people feel value for money.

Seven, property management security service is not a "bodyguard" service.

In the practice of property management, people mistakenly think that the property management company will provide bodyguard service after paying the security prevention fee of property management, and the security in the community is always in the charge of the property management company. In fact, property management companies provide security services to residents and users, and only charge them the corresponding security service fee, not the bodyguard service fee.

Therefore, if public security cases such as property theft occur in the community, the responsibility of the property management company should be clarified: if the property management company has implemented corresponding preventive measures in accordance with the service commitment, the responsibility is not the property management company; If the property management company fails to implement the corresponding preventive measures in accordance with the service commitment, then it should bear the corresponding responsibilities.

But in either case, the property management company has the obligation to assist the public security department to strengthen prevention. Therefore, residents and users can't think that they can sit back and relax their security vigilance by paying the cost of security services. On the contrary, we should take personal and family safety measures with a positive attitude to prevent problems before they happen.

Eight, the property management company is not a water and electricity supplier.

Due to historical reasons, the property management company has been acting as the "setter" of utilities such as water and electricity, charging the owners and users for water and electricity fees free of charge, and even bearing the economic risks caused by the owners and users' refusal to pay the water and electricity fees, resulting in the property management company "losing its wife and losing its soldiers".

Public utilities departments such as water and electricity often require property management companies to sign contracts for entrusted collection of fees. It is no exaggeration to say that when the contract is signed, it is the day when the property management enterprise begins to lose money. Because these "contracts" only have the responsibility and obligation of the property management enterprise to charge on behalf of the hydropower department, but they can't find the rights and interests that the property management enterprise should have.

Nine, property management companies are not "lambs" to be slaughtered.

Some departments often regard property management enterprises as "lambs" to be slaughtered, which leads to a heavy burden on property management enterprises. For example, a newly-built residential area has a construction area of 23,000 square meters, and the management service fee is 0.4 yuan per square meter per month. Even for 100% check-in, the service fee can be 9200 yuan per month, including 5 security guards, 2 cleaning staff, 1 management staff, 1 water and electricity fee, and 1.350 yuan. In this way, the property management company is operating at a loss every month. In other streets, property management companies are required to plan census fees, and so on. It is difficult for the property management service fee to achieve the purpose of "supporting the district by district".

Ten, the property management area is not the property management company's "private plots".

In the property management enterprises, some property management enterprises are intoxicated with the natural role of "managers" because of the lack of effective learning, mistakenly think that the property management area is their own "private land", and do whatever they want without considering the interests of the owners and users, and become the "black sheep" of the standardized development of the property management industry. The love of clothing city customizes the clothing of employees of property enterprises and links the bright future!