How to reply to the owner's complaint about the speed bump property at the entrance of the community?

Apologize first, then explain why. When the owner complains about the property recovery of the speed bump at the entrance of the community, he should first apologize for the inconvenience caused to the owner, and then clarify the specific reasons for installing the speed bump at the entrance of the community to solicit the understanding of the owner. It can be said: I'm sorry for the inconvenience caused by deceleration, but the speed bump is a measure to prevent some car owners from escaping. I hope you can understand and cooperate with the property management work. Residential property staff should be polite when communicating with the owners, pay attention to the ways and means of speaking, and avoid intensifying contradictions.