What is the daily work of the property foreman?

Go to work early every working day, check the gfd and arrival of all the staff on duty, and make timely and reasonable arrangements to ensure the normal operation of the front desk service. 2

Check the work log and customer inquiry/complaint/opinion statistics of the previous working day, focus on the unfinished service, urge the customer service assistant to follow up the solution if necessary, and follow up the handling of major events. three

Supervise the daily work of customer service assistants and provide services to customers according to the service standards and service requirements formulated by the company. four

Do a good job in customer service statistics, conduct spot checks on the quality of service completion, register paid services, and track charges and return visits.

five

Collect and sort out customers' opinions and suggestions on property management services, put forward adoption opinions in time and report them to department heads. six

Always check the work of the receptionist, supervise the service personnel to maintain a good service image, use standardized service terms, fill in various forms as required, and make handover records. seven

Supervise the staff of the call center to provide quality services to customers. eight

Check the facilities, equipment, green flowers, decorative items and cleanliness of the project as required, and coordinate with relevant departments to solve problems in time.

nine

While completing their own work report, urge employees to complete the weekly work report of the property manager on time and submit it to the department manager for review.

10

Assist relevant departments to collect all kinds of property management service fees, and coordinate and solve problems encountered in the collection. 1 1

According to the company's assessment standards and requirements, make a fair and just performance assessment for subordinates.

12

Collect, organize and keep the customer files as required, and make the customer/room statistics report every month and report it to the department manager.

13

Assist the department manager to handle the department management affairs, do a good job of uploading and distributing between the manager and the employees, and ensure the smooth management process. 14

Be responsible for accurately understanding and conscientiously carrying out other tasks required by the company and department managers.