Do you know what services property management provides?

In order to standardize the content and standard of property management service in residential quarters, China Property Management Research Institute issued the Grade Standard of Property Management Service in Ordinary Residential Quarters (Trial) in 2004, which defined the content of property management service from six aspects: basic requirements of property management service, housing management, maintenance of facilities and equipment, assistance in maintaining public order, cleaning service and greening maintenance management. Three-level service standards have been formulated as a reference for property management enterprises to sign property service contracts with construction units or owners' congresses, determine property service levels, agree on property service items, contents and standards, and calculate property service prices.

First, the service and the serviced parties sign a standardized property service contract, and the rights and obligations of both parties are clear.

Second, when undertaking the project, carefully check the parts and facilities used in the residential area and whether the acceptance procedures are complete.

Third, managers and professional operators have obtained professional qualification certificates or post certificates of property management in accordance with relevant state regulations.

Fourth, there is a sound property management plan, and the systems of quality management, financial management and file management are sound.

Fifth, the management service personnel dress, wear signs, behave in a standardized way, and actively and enthusiastically serve.

Sixth, there is a service reception center to publicize the 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

Seventh, according to the needs of the owners, if special services and agency services other than the property service contract are provided, the service items and charging prices shall be publicized.

Eighth, according to the relevant provisions and contractual agreements, announce the income and expenditure of property service fees or property service funds. (nine) regulate the use of residential special maintenance funds in accordance with the contract.

Ninth, consult the owners' opinions on property services at least/kloc-0 times a year, and the satisfaction rate is above 80%.

Tenth, the daily management and maintenance of the used parts of the house are complete.

Eleventh, according to the actual service life of the house, regularly check the use status of the * * * parts of the house, and organize maintenance in time if it needs maintenance, which belongs to the scope of minor repairs; Belong to the scope of major repairs, timely preparation of maintenance plans and residential special maintenance fund use plans, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

Twelfth, patrol 1 doors, stairs, doors, windows, glass, etc. every day. Residential units and other * * * use parts, completes the patrol record, and timely maintenance.

Thirteenth in accordance with the relevant provisions of the management of residential decoration and the requirements of the owners' convention (temporary owners' convention), establish and improve the management system of residential decoration. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

Fourteenth, in violation of the planning of unauthorized construction and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and the relevant competent departments.

Fifteenth, the main population of the community has a schematic plan of the community, and the main intersections have road signs. All groups, buildings and units (doors), households, public facilities and venues have obvious signs.

(The above answers were published on 20 15-03- 13. Please refer to the actual situation for the current purchase policy. )

Sohu Focus Network provides you with comprehensive information such as real estate information, real estate details, purchase process, owners' forum and home decoration.