What is the content of property services? What are the contents of property management services?

receive

Wear a uniform logo, dignified and generous, dress neatly, and have a natural and cordial expression; Treat owners equally; Active, enthusiastic and standardized when receiving; When welcoming and welcoming the host, the language is accurate, the title is appropriate, the greeting is cordial, the tone is sincere, and the patient is meticulous; Use civilized language and don't serve taboos.

Be patient and meticulous in asking for help from car owners, explain the service standards, service methods, charging standards and other matters in time for charging items, and solicit opinions from car owners.

On duty and alert

Generally speaking, a good property management company should have a perfect duty system and handover system. In addition, the personnel on duty will also have relevant records and exchanges, and they should be on duty 24 hours a day.

2. Maintenance and management of houses, facilities and equipment

Route inspection

Conduct a comprehensive inspection of the parts, facilities, roads and green spaces of the house, grasp the complete damage status of the house facilities and equipment, and evaluate the complete damage degree. In winter, rainy season and abnormal weather, arrange and organize the inspection of housing facilities, focusing on the parts with poor quality and easy problems.

maintenance management

The appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

3. Clean management

sanitary equipment

Community environmental sanitation facilities, garbage bins, trash cans, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Poultry, livestock and pets shall not be kept in violation of regulations.

In addition, the public stairs, handrails, walkways, basements and other parts of the house should be kept clean, and no debris should be piled up and occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti.

Greening management

The layout of community public green space, courtyard green space and green space on both sides of the road is reasonable, and the flower beds, trees and architectural sketches are properly configured; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and protection measures are implemented without damage, trampling and occupation.

4. Safety measures

Personnel organization

Full-time security guard, good health, strong sense of responsibility, serious and responsible work; Received relevant security knowledge and skills training, well-trained, master basic security skills, be familiar with property management and relevant laws and regulations, be able to properly handle and respond to community security work, conduct regular security studies, and improve security capabilities.

entrance guard

According to the requirements of the entrustment contract, vehicle management and visitor registration are carried out, and the owners and vendors without the approval of the owners' Committee are refused to enter. Register large items when they are moved out, and conduct traffic command and guidance.

emergency response

Formulate emergency plans, including at least: fire, explosion, earthquake, bomb threat, safe evacuation and elevator emergency; There is an emergency rescue organization and it is always in an emergency response state; Describe the responsibilities of the emergency rescue organization in writing, let each member know, and conduct regular response training; Evacuation performance of high-rise residential buildings according to fire protection requirements.