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What are the responsibilities of management?
What is the planning function of management? It is a kind of pre-planning for future activities. Content: study the conditions of activities, make decisions and make plans.
Organizational function: In order to achieve organizational goals, each organization member is provided with a reasonable division of labor and cooperative relationship formed in the work. Content: design organizational structure, staffing, organization, operation organization and organization supervision.
Leadership function: managers use the power given by the organization to guide the process of influencing and motivating members of the organization to achieve organizational goals. Content: command function, coordination function and incentive function.
Control function: a management activity to ensure that all departments of an organization can operate according to the predetermined requirements and achieve organizational goals. Content: Draw up standards, find deviations, and issue rectification instructions.
Features:
1, Unity: Every activity should have not only a general plan, but also a specific plan, not only a preliminary plan, but also a follow-up plan.
2. Continuity: There are not only long-term plans, but also short-term plans.
3. Flexibility: It can deal with emergencies.
4. Accuracy: Try to make the plan objective and not subjective.
What is the basic function of management? 1. Decision
In the economic activities of enterprises, there are a lot of problems to be solved every day, and the solutions need to be optimized and decided. The decision-making of important issues such as the survival and development of enterprises is related to the survival of enterprises and cannot be taken lightly. Therefore, decision-making is an important function with strategic significance. At the same time, the decision-making process is a complex process, so we should pay attention to scientific decision-making, rather than simply acting rashly. Because decisions are made for future actions, and the development and changes of the future situation are influenced by many factors, which are uncertain and constantly changing, it is difficult to predict the development and changes of the future situation very accurately, so there are certain risks in decision-making. To make a correct decision, it is necessary to carry out systematic investigation and study, collect information and materials comprehensively, make scientific predictions, draw up various feasible schemes, and select the best scheme. Measures should also be taken to select the best scheme, and continuous inspection and information feedback should be carried out in the implementation process to ensure that the decision can be implemented layer by layer, and whether the decision is correct or not should be evaluated in practice.
In the process of operation and service, property management should first make clear the problems to be solved by enterprises, then determine the objectives, then set various possible schemes, and then optimize the schemes. Finally, the decision-makers of property management make decisions by integrating various indicators and judgments. Property management decision-making is mainly to solve the directional problem of property management.
Second, the plan
A plan is a future action plan to achieve a certain goal. Planning is the standard of control. When performing the planned functions, it is necessary to rationally allocate and use various elements of the enterprise, such as people, finance and materials, coordinate and link up all links, decompose the planned indicators into various departments and units, and clarify the objectives and responsibilities of control and assessment. Therefore, planning is a program of action, a bridge between enterprise conditions and goals, and plays an important basic role in management. A plan is a scheme chosen after a decision is made.
Property management enterprises, like ordinary enterprises, should make detailed plans on resources, time and manpower before implementing every property management decision. Property management scheme is the embodiment of property management decision. Because property management is a very specific service, that is to say, as a provider of property management, it should promise the client the items and quality indicators of the property services it provides (that is, quality commitment). However, every service project has its specific service process, and the specific planning of the process is actually the planning of the product realization process, and the result of the planning forms a service plan.
Third, organization
The purpose of the organization is to ensure the implementation of decisions and plans to achieve the set goals. Through organization, we can form a much greater strength than individuals and carry out division of labor and cooperation to complete the task. This requires the establishment of an effective organization according to the number of tasks, the establishment of top-down contact methods, and the establishment of a series of organizational systems, so that all elements can be fully utilized under the overall goal, and tasks can be completed efficiently, with good quality and quantity. Organization is the carrier of management and the organizational guarantee of other management functions.
For property management, according to the overall service objectives of the enterprise, combined with the actual situation of property management enterprises and management projects, enterprise resource allocation and organizational design are carried out to ensure the implementation of various decisions and plans of property management.
Fourth, leadership.
Leadership is a process in which leaders influence individual and collective activities to achieve organizational goals through command, leadership and coordination. Leaders can come from formal or informal organizations. The leader of a formal organization has the position and power given by the organization, while the leader of an informal organization has no position and power given by the organization, but is naturally formed according to his functions and powers. The essence of leadership is to coordinate organizational activities and effectively achieve organizational goals through the interaction between leaders and leaders. Leaders in an organization can be divided into three levels according to their rights and responsibilities: high, medium and low. No matter what level of leadership, it is required to have excellent quality and superb leadership art, so that collective leadership can lead the members of the organization to effectively achieve organizational goals. An important feature of property management is to deal with all kinds of people in the property management area every day, so the quality requirements for property management personnel are relatively high.
Verb (short for verb) motivation
In an organization, members' needs and desires are both similar and different. Motivation is a process to meet the needs and wishes of members through certain means, so as to mobilize their work enthusiasm and give full play to their personal potential to achieve organizational goals. People's needs are varied, so the methods of motivation should be varied, such as material incentives, spiritual incentives, and the combination of material incentives and spiritual incentives.
Like other enterprise organizations, all the affairs of property management are carried out by property management employees of different levels and positions, and people have subjective initiative. It is very important to stimulate the potential of employees to serve the owners or users and realize the overall goal of property enterprises. The commonly used methods of property management incentives mainly include material incentives and spiritual incentives.
Six, control
Control is to systematically supervise, inspect and measure the performance of management activities according to predetermined goals and standards. If there are deviations, measures should be taken to correct them, so that the whole activity can be carried out in accordance with the established plans and standards. Therefore, control must first have control basis or standard, which is often stipulated in the plan; Secondly, we should use various monitoring means to observe, measure and measure the ongoing activities; Third, the conditions and data of observation and measurement should be compared with the standards stipulated in the plan to find out whether there are differences; Fourth, if there are differences between the activities and the standards, we will take various measures and methods to correct the differences and make the whole activities go as planned. Different control methods and means should be selected for different control objects. In the whole process of enterprise activities, it is necessary to strengthen the control of all links and activities to ensure the realization of plans and organizational goals.
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