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Measures for property management of residential quarters

In order to implement the Regulations on Property Management, standardize property management activities, safeguard the legitimate rights and interests of property management enterprises, owners and users, and create a fresh, clean, civilized and orderly production and living environment, these measures are formulated.

I. Property management enterprises

1. The term "property management" as mentioned in these Measures refers to the maintenance, repair and rectification of the buildings and their supporting facilities, equipment, greening, sanitation, public security and environmental appearance of the property by the property management enterprise under the entrustment of the owners and users, and provides comprehensive paid services to the owners and users.

2. Enterprises engaged in property management shall have independent legal personality, and employees shall obtain professional qualification certificates.

3. When accepting the entrustment, the property management enterprise shall sign a property service contract with the owner and user, which shall include the service scope, management standards, authority, time limit, cost supervision and inspection and liability for breach of contract, etc. And report to the district real estate administrative department for the record.

4. The property management enterprise shall set up a fixed service place, a dedicated telephone, and have full-time staff on duty 24 hours a day to ensure timely service for the owners.

5. Property enterprises should charge by grade, and the price department should set a unified price, and set up a "bulletin board" public charging standard to facilitate the supervision of owners and users.

6. Daily maintenance and emergency treatment. (1) The property management enterprise shall carry out routine maintenance and repair on the main body of the house, water and electricity facilities, drainage facilities, fire-fighting equipment and supporting equipment to ensure the normal operation of the equipment and the safety of living. (2) Timely handle emergencies such as water leakage of upper water pipes, blockage and water leakage of lower water pipes, so as to ensure that the property of owners and users is not damaged.

(3) For the secondary water supply tank, it should be thoroughly cleaned once every quarter or before major festivals, and special personnel should be assigned to take care of it every day to ensure the safe use of water quality.

7. Community greening. The greening of residential areas should be integrated with the surrounding architectural styles. Attention should be paid to proper greening and sketch layout according to different effects, and the key beautification part should be placed in eye-catching places such as the entrance and exit of the community. Property management enterprises should take various forms to publicize and educate owners or users, especially children, so that everyone can care about greening and formulate corresponding greening management regulations.

8. Community health management. Cleaning and cleaning work should be "five fixed", that is, personnel, time, place, task and standard. Cleaning once a day, cleaning all day, the quality should reach "six no" and "six clean". That is, there is no water, no soil, no sundries, no pile leakage, no littering, no human and animal feces. Clean roads, roadsides, sidewalks, rainwater drains, tree pits and walls, and garbage bins.

9. Community safety. Property management enterprises should establish a good working relationship with local public security departments, accept guidance, strive for cooperation, and do a good job in community security management.

10, residential fire protection and fire management occupy the first important position in property management. It is necessary to strengthen publicity, enhance fire awareness, sound the alarm bell, and make unremitting efforts to put fire control work on the important agenda of management.

1 1, vehicle management. Motor vehicles, motorcycles and bicycles in residential areas shall be stored in designated places and managed by property management enterprises.