How to write the selection of outstanding employees?

Question 1: How to write a personal summary of the selection of outstanding employees in enterprises?

Dear company leaders:

Hello! First of all, thank the leader for giving me this opportunity to select excellent employees. I applied for the position of XXXX front desk assistant on XX, XX. In this ordinary job, I am down-to-earth, diligent and willing to work, and treat everything with a rigorous work attitude. What I learned here is not only the professional knowledge of property, but also the truth of dealing with people. In the communication and cooperation with employees and leaders, I deeply feel that I am becoming more and more mature and progressive.

For more than a year, with the guidance of leaders and the help of colleagues, I have done the following work. I. Handle daily visits/calls and complaints from owners and residents.

When you first arrive in the blue army, you should be familiar with the situation of the owners and tenants, communicate with the owners more and have a good relationship. As the saying goes, know yourself and know yourself. Up to now, I have been familiar with the basic situation of most owners, and I can also handle the daily maintenance and complaints of owners well. From fear of complaints from owners to complaints from owners now, we constantly improve our work. You can do 1 when handling the owner's complaints. Sincerely help owners solve problems, identify and meet their real needs, and sincerely help users solve problems. Only in this way can we win the trust and goodwill of users and help solve problems. When users complain that they are out of control, they should patiently do ideological work and explain the reasons. Put the shielding in the bud, even if there is something wrong with the user's speech, we should give the "right" to the user, and the dispute with the user will only stimulate contradictions. 3. The purpose of solving users' complaints without harming the interests of the company is to help users solve problems and establish a good social image of property management service enterprises. Therefore, in the process of solving problems, we should not blindly accommodate users, but should adhere to the principle of well-founded, properly solve problems, and strive for a win-win result in which users are satisfied and enterprises do not suffer. In the process of complaints, we should receive complaints-listen-judge and deal with them-pay a return visit-summarize them. 1. Accepting complaints and being polite to others are the basis for handling complaints. The reception environment of complaints is the first level that affects the handling of work; 2. Listen and record, and sincerely listen to users' complaints. Carefully record the main points of the accident. 3. Judgment processing, quick judgment, quick reflection and timely processing. After judgment and analysis, when you find a problem, you should respond to the user with a positive attitude, such as telling him how to deal with it. 4. Returning visit is an important link to build trust and make up for mistakes caused by various reasons, and it is also the best opportunity to check the quality of work, communicate with users and improve relations. 5. To sum up, what is the reason for this complaint? What did you learn from this complaint handling? How can we avoid similar situations in future work and what adjustments need to be made? Second, the distribution, follow-up and return visit of service orders.

According to the problem records reflected by the owner/customer (including account name, address, contact number, maintenance content, scheduled maintenance time, etc.). ), enter Kenai to fill in the service work order, and notify the maintenance personnel on duty of relevant departments to receive the service work order within 5 minutes. If it is paid service, I will explain the company's charging standard to the owner/customer on the phone, and then arrange relevant personnel to come to the house for maintenance after the owner/customer agrees. I will call back to the list of services completed every day. Ask the owner whether he is satisfied with our service and whether there is room for improvement. Listen to the opinions of the owners and constantly improve their service level.

3. Handle the daily procedures of house repossession, decoration and vehicle sale/lease for the owners and tenants.

No matter what formalities the host goes through, I will stand up and greet him (her) with a smile as soon as he (she) comes in. Then consult him (her) to go through the relevant formalities. General recovery

We often encounter the situation that the owner finds the problems left over and is unwilling to repossess the building. At this time, I will first calm the owner's mood and explain to him (her) that our property management company has the responsibility to supervise the project engineering department to repair the remaining problems after repossession. The key point of decoration is the access management of construction personnel.

In the position of the front desk, it is necessary to strictly handle the construction personnel's pass and release the materials of the construction personnel. We must make the owners feel that our community is safe. The handling of vehicles often needs to be explained to the owners, because the demand for parking spaces in the community is insufficient. Be patient when explaining. Let the owners understand our difficulties and come up with solutions as soon as possible. Fourth, the collection building and accounts receivable collection work

Establish self-confidence when collecting the building and urging the fee. If recovery and charging are blocked, the internal force of property liability ... >>

Question 2: How to write the reasons for recommending excellent employees?

One: Good personal image and self-cultivation, excellent professional skills or professional level, regardless of personal gains and losses for the company's interests, conscientious, pioneering and enterprising, set a good image for the company's employees and play an exemplary role; Create better corporate or social benefits for the company.

Two: correct work attitude and outstanding performance.

Three: My department unanimously recommends * * as an excellent employee, hoping to set a new example.

Four: serious and responsible; Serious and responsible work, love their jobs, obey the overall arrangement, and have a good image; Conscientious, enterprising, helpful, caring for colleagues, getting along well with colleagues, being good at cooperation and taking the lead in setting an example.

Five: excellent business level, creating good corporate benefits for the company and getting along well with colleagues.

6. During my work in our company, XXX strictly abided by the company's various rules and regulations, took the initiative to ask colleagues for all kinds of work knowledge, obeyed the arrangement, worked hard, broadened my horizons, enriched my work experience and created more value for the company. I hope to work harder in the future.

Seven: He has a high enthusiasm for work; Good character, good virtue, high self-cultivation and high integrity towards customers; Look at the rigorous work, think for the company everywhere, and be able to understand the suggestions given by colleagues with an open mind and correct them; The rapid progress of understanding has been well received by most customers.

Eight: Employees are hardworking, attentive, obedient to work arrangements, and spare no effort to do their own work, which is an example worthy of our understanding.

This colleague has made great progress in his work this year. He is conscientious, with solid business knowledge, rapid performance development, correct working attitude, abiding by the company's rules and regulations, and able to complete the company's tasks with heart.

Ten: In view of the performance of A Jun in this department, our department recommended her to participate in this excellent employee selection activity, and asked the leaders to review and approve it.

Eleven: Be conscientious and enterprising in your own work, and take the lead in growing employees.

Twelve: serious and responsible, proactive, fully competent, loving, helpful, harmonious with colleagues and good at cooperation.

Thirteen: As a newcomer, * * has played an important role. It is precisely because of his courage to take responsibility, never shirking, and his military-like execution that the whole team has made progress step by step and achieved good results. He also brought a new atmosphere to the whole team and set an example for new employees.

Fourteen: xxx has a good personal image and self-cultivation, good professional skills or business level, regardless of personal gains and losses for the company's interests, and is conscientious in his own work, setting a good image for the company's employees and playing an exemplary role; Invent better corporate or social benefits for the company.

Fifteen: Be serious and responsible, take the initiative with your heart, obey the overall arrangement, love your post and be dedicated, have solid business knowledge and excellent business level, get along well with the manager of the North District, set an example and be competent for the manager of the North District; Good conduct, reliable behavior, effective guidance to the responsible area, and able to put forward constructive suggestions; Highly dedicated, excellent performance.

Sixteen: As a newcomer, * * has played an important role. It is precisely because of his courage to take responsibility, never shirking, and his military-like execution that the whole team has made progress step by step and achieved good results. He also brought a new atmosphere to the whole team and set an example for new employees.

Seventeen: Because of our excellent work on this project, our market share reached *%, but at this time it was strongly countered by our competitors, who joined forces to try to crowd out our company on the grounds of * * * *. At present, we have no other new projects. If our competitors plan successfully, it will be a fatal blow to our department and everyone's morale will plummet.

Eighteen: hard-working, hard-working, serious and responsible, and the professional level is constantly improving through understanding. I care about my colleagues, which is very worth understanding. It is commendable that the new society is so diligent.

Nineteen: The employee usually works hard, with high speed, high efficiency and good quality. In daily life, he can unite with other colleagues, help each other and make progress together!

Twenty: You love "details or details, which often best reflect a person's personality". Therefore, you are cheerful, lively and lovely, infecting colleagues around you with optimism; You respect leaders, care about the masses, work consciously, and try your best to reassure leading colleagues. The work performance is not very top-notch, but balanced. With such lovely employees, the leaders expect you to have firm confidence, be brave in facing difficulties and strive for a big breakthrough in your work.

Twenty-one: Work conscientiously and responsibly, take the initiative with your heart, obey the overall arrangement, love your post and be dedicated ... >>

Question 3: How to write the voting rules for the selection of outstanding employees? In fact, the selection of outstanding employees is an affirmation and encouragement to the hard-working colleagues in the unit, which is conducive to the outstanding talents in the unit to stand out. In order to ensure the fairness, justice and openness of the selection results, so that truly outstanding talents can get corresponding honors, it is necessary to ensure the fairness, justice and openness of the selection process. The focus is on the selection method, selection criteria, selection of selection objects, fully mobilizing the participation of colleagues in the unit, strengthening the supervision of the selection process and results, and making it open and transparent.

Since it is an excellent selection of the whole unit, it is necessary to fully mobilize the enthusiasm of the unit leaders and colleagues, expand the scope of participation in the selection, and absorb the opinions of each colleague. In the way of selection, we should adopt diversified methods, such as online voting and questionnaire voting. The whole process is open and transparent, and the number of votes of candidates is open and subject to supervision.

The selection criteria should conform to the actual situation of the unit, focusing on the comprehensive assessment of peacetime work performance, leading colleagues' evaluation, mass evaluation, performance appraisal, work attitude and interpersonal relationship, including peacetime work assessment and special assessment.

The selection target should relax the standard and lower the threshold, which can be recommended by unit leaders, colleagues and the masses, or self-recommended. At the same time, you can choose according to your daily work performance. Strive for every colleague to participate in the selection and mobilize enthusiasm and initiative.

Finally, on the basis of ensuring the openness and transparency of the process and accepting supervision, we use advanced technology to make statistics on the results, publish the selection results in time, and actively accept the supervision and questioning of colleagues in the unit.

In short, in order to make the selection of outstanding people become the selection of outstanding people instead of selecting leaders, the key is to make the selection process and results fair and open and accept external supervision. At the specific operational level, it is necessary to formulate scientific and reasonable selection methods based on the actual situation of the unit, ensure that the selection of outstanding people becomes the selection of outstanding people among all colleagues in the unit, and select outstanding colleagues trusted by unit leaders and colleagues.

Question 4: How to write a manuscript to recommend yourself to select outstanding employees for reference only: Recommended reason: Comrade YJBYS was a new employee who joined the General Hospital two years ago. As an administrative clerk in the hospital office, she can fully and actively complete various tasks with high working enthusiasm, correct working attitude and strong sense of responsibility, and always pay attention to strengthening work consciousness and strive to make up for the A/B angle. After two years of training, she has greatly improved her ability of organization and coordination, comprehensive analysis and word processing. First, strive for perfection in your work. The main duties of the office administrative clerk include internal and external document processing, file management, writing and publishing news notices, implementing foreign conference arrangements, and receiving foreign affairs activities. In 2009, * * * handled 40 documents issued by the General Hospital/KLOC-0, and issued 3578 copies; Handle 277 official documents of central authorities, group companies and other units, and complete the circulation of 276 people by hospital leaders; Processing more than 2,600 fax documents and implementing 4 16 effective meeting notices; Write and publish more than 60 news and notices. In the face of a lot of daily work, Comrade Lu can complete it comprehensively, accurately and timely, and always pay attention to improving work efficiency and actively cooperate with leaders and colleagues. At the beginning of 2009, the office listed the historical archives from 1970 to 2004 as the annual key work. According to the requirements of archives management and the characteristics of this part of historical archives, Comrade Lu formulated the task list and work flow chart of historical archives filing, guided the newly hired personnel to carry out their work, and coordinated and solved the problems in the process at any time to ensure the smooth completion of historical archives filing in the General Hospital. Two, actively participate in the new research building project of general hospital, study and practice Scientific Outlook on Development activities, enterprise annuity management and other work. Since joining the new research building project of General Hospital in early 2009, Comrade Lu has undertaken the work of project file management, relevant document drafting, project financial management, meeting management, etc. With the preparation of the project schedule, he has assisted in completing the preliminary work such as land approval, traffic impact assessment, and project approval by the National Development and Reform Commission. In the in-depth study and practice of Scientific Outlook on Development activities, Comrade Lu, as a member of the activity office, was mainly responsible for propaganda work, editing and publishing work briefing 12, writing news reports and reporting them to the group company, which created a good learning atmosphere in the whole hospital. In addition, he also participated in the work of the office of the Enterprise Annuity Management Committee of the General Hospital and the comprehensive electronic magazine of the General Hospital. Three. During my tenure in Angola Branch, I carefully organized and carried out all the work of the office. During his work in Angola Branch, Comrade YJBYS undertook many tasks, such as document processing, seal management, material management, news propaganda, human resource account management and so on. , and edited and completed the project manual. My work during my stay in Angola was fully affirmed and praised by the leaders of CITIC Guohua, and I won the project advanced individual award. Recommended department: * * * Logistics Management Department Recommended position: Cleaning Recommended name: YJBYS (female, 37 years old) Entry time: 20xx65438+Feb. 3 1 Recommended reason: serious work, good mentality and excellent skills; Recommended reason: 1. Serious and responsible, practical and willing to work: never arrive late for work and leave early. Treat work in a down-to-earth manner, not afraid of hardship, dirt and fatigue. Go to work at the construction site at 8 o'clock every morning, do your own sanitary work, cover your head with a dust cap, hold a big broom, and be unknown. Every job assigned to her, she can finish it carefully, without second order. This spirit of not regretting and working hard at work is an example for us to learn. Second, a good attitude and a good working attitude of self-denial and devotion to duty will produce great work benefits, thus completing the task efficiently. She is strict with herself in her work and never complains. She took the initiative to work with her own practical actions. Sometimes she doesn't complain when we arrange extra work for her. She smiled and told us for a long time: "It doesn't matter whether you do more or less. There is nothing wrong with doing more. " What a simple and exquisite language this is, and how valuable this mentality is! When some cleaning appliances did not meet the standard and were not purchased in time, she brought a broom from home, and she knitted a broom for the construction site with a woven bag. She took the lock at home to the construction site to wash the car. Isn't this spirit of selfless dedication and taking the company as home exactly what enterprises need? Third, excellent technical and professional standards: she has been engaged in cleaning work ... >>

Question 5: How to write the company's annual outstanding employee selection and self-evaluation? 1. Overview of work and completion of work objectives.

Second, work attitude, work discipline, etc

Third, shortcomings, the direction of efforts

Question 6: How to write the recommendation form for excellent employees? As a manager, the most important thing in your recommendation letter is authenticity. So in addition to paying attention to the relevant formats, I suggest that you really write from the following aspects: morality, ability, diligence and success. For example, morality, a person's work attitude (mentality), the degree of love for the company, and the situation of getting along with everyone; Ability, that is, personal working ability, the degree of mastery of skills in this position; Be diligent and abide by the basic information of company rules and regulations, including attendance, etc. Performance, actual performance, how much higher than others, it is best to have figures. The best is your evaluation and the reason for recommending this person.

Question 7: How to evaluate the selection criteria of excellent employees?

1. Good moral character, law-abiding, and no violation of the company's management regulations and systems in that month.

Second, observe the discipline of attendance, and there is no phenomenon of being late, leaving early, asking for leave or absenteeism in that month.

Three, serious and responsible work, proactive, hard-working, obey the arrangement.

Fourth, love the company, maintain the company's image, love their jobs, be helpful, get along well with colleagues, and have a sense of teamwork and collective honor.

Five, strong business (technical) ability, fully qualified for their own work, can better complete or cooperate with colleagues to complete various tasks, no major work mistakes.

6. There was no complaint record in the month (verified).

Seven, with the above conditions, one of the following conditions, can directly participate in the quarterly outstanding employee selection:

1, good personal image and self-cultivation, excellent professional skills or business level, outstanding achievements in their posts, and continuous work in the company for one year or more (considering loyalty to the company).

2, regardless of personal gains and losses for the company's interests, rooted in their own work, forge ahead, set a good image for the company's employees and play an exemplary role.

3. Work creatively, systematically change work processes and methods, improve work efficiency and quality, and put forward creative suggestions on the company's development strategy and service details and be adopted by the company.

4. Those who have made special contributions to the company, such as creating better corporate or social benefits for the company due to personal behavior, or avoiding the company from suffering huge losses.

5. Widely praised by leaders, employees or owners.

Measures for the selection of outstanding employees

I. General principles

In order to fully understand and evaluate the performance of employees in the department, cultivate outstanding talents, improve work efficiency, and effectively motivate employees with outstanding performance and performance, so that everyone can always work in the same direction and goal and better serve the company.

Second, the scope of choice

Cleaning (including greening) and safety management of front-line employees, except department leaders.

Third, the selection method

Reflect the principles of openness, fairness and justice, enhance the advanced and representative selection, and conduct all-round assessment and appraisal of employees.

1. Select outstanding employees of the month once a month.

2. The staff of the department voted by secret ballot, with 2 cleaning staff and 3 safety management staff as candidates.

3. The leaders of administrative departments and competent departments can directly recommend candidates.

4. Combine the results of the second and third items above to determine the candidate.

5. The Administration Department will focus on reviewing the work records of candidates according to relevant regulations, and select an excellent employee every month after comprehensive assessment. Those who have won outstanding employees for three consecutive months will become outstanding employees in this quarter.

6, the selection work should be combined with the actual work in accordance with the relevant standards, shall not lower the standard.

Question 8: If you want to comment on the self-evaluation of excellent employees, how to write the employee self-evaluation model?

My name is xx, and I have worked in xx for three months. In the past three months, I have had success, failure, joy and distress. With the care and guidance of the leaders and the full support and help of my colleagues, my working ability has been greatly improved. Now I will make a self-evaluation of my work in the past three months. 1, study hard and constantly improve your business ability. At work, study business knowledge seriously, accumulate experience continuously, actively participate in study and training, and constantly enrich yourself; 2. obey the rules and discipline. In the past three months, I am not afraid of hardship and fatigue in my work, learning from the methods of excellent employees, and earnestly completing the tasks of this position; 3. Unite colleagues and work together in Qi Xin. Colleagues are harmonious, United and friendly, help each other and respect each other; 4. Due to my lack of work experience, practical experience in handling user complaints and lack of meticulous service, this is the direction of my future efforts.

Since I joined the company, with the care and help of my colleagues, through my personal efforts and the accumulation of work-related experience, my knowledge has been continuously broadened and my working ability has made great progress. Looking back on the past three months, I studied business training seriously, actively participated in on-the-job training, treated people wholeheartedly, served warmly, patiently answered questions, provided quality services to customers, and improved my quality and professional level through continuous practice.

In my future work and life, I believe that through my efforts, I will grow into an excellent employee in my future work, and strive to become the object of learning for others and make contributions to xx unit.

I am a very straightforward person, whether doing things or being a person, so I am telling the truth, not exaggerating. I have strong professional ability and solid professional knowledge. I was rated as an advanced individual with excellent credits by Dalian Medical University every year, and I worked as an intern in a 3A hospital for one year. During my internship, I was well received by the teachers. Strong English ability, able to communicate in general. I have strong organizational skills, and organized many group activities in my class during my school days, which was well received by my classmates.

I am cheerful, steady, energetic, warm and sincere. Serious and responsible, proactive, hard-working; I like to think, communicate with others and learn from each other with an open mind. Have strong organizational ability, practical ability and team spirit, and can quickly adapt to various environments and integrate into them. During the internship, we should be good at combining the test results with the patient's specific condition; Strong sense of social responsibility, hard work, and actively strive for exercise opportunities.

Question 9: At the end of the year, we should evaluate outstanding employees and write advanced deeds. How to write that I work in a foreign company? Our company will select ten outstanding employees at the end of each year, and our department will select one outstanding employee as usual. But every candidate has to write an "advanced deeds report".

The following is written by my colleague. I find it very interesting. She can combine the party's principles and policies with practical work so closely, and it is not * * *, so my admiration for her is really like a raging river. . .

With her own consent, the full text is hung for everyone to enjoy. The original text is as follows: (Please see the first paragraph of the article)

A report of previous events

First, study hard and improve your own quality.

Over the past few years, I have been able to persistently study political and ideological theory, strive to improve my political and ideological consciousness, earnestly study the Party's principles and policies, actively participate in the study and education activities of the 16th National Congress of the Communist Party of China and "* * *", take the initiative to take the "* * *" ideological theory as a guide, closely combine my own work practice, fully integrate my thoughts into my own work, and constantly enrich myself, and get good results. Over the past five years, in the cost accounting and statistical work, efforts have been made to reduce costs, increase revenue and reduce expenditure, improve efficiency, actively study and train, and the business level has been continuously improved and improved. While implementing the standardized management of ERP system in the industry, we should fully mobilize our own work enthusiasm, so as to implement our posts and fulfill our responsibilities. Seriously study and implement various rules and regulations, comprehensively improve their comprehensive quality, and ensure the accuracy and timeliness of cost accounting and statistics.

Two, seriously carry out investigation and study, improve the quality of analysis

In the past five years, with the joint efforts of members of the cost group, we have ensured the accuracy of cost statements and the timeliness of cost analysis. In order to improve the quality of annual work analysis, especially the management of cost control analysis, we should constantly strengthen self-study and improve our own quality, at the same time, we should often strengthen contact with various departments, keep abreast of the business situation and production and operation of enterprises, keep abreast of the changes in production and operation, and conduct in-depth investigation and research on the changes in cost operation every month. In cost analysis, we strive to combine comprehensiveness with emphasis. On the basis of comprehensive analysis, do a good job in the analysis of outstanding key issues, especially strengthen the ability to deal with emergencies, feedback to superiors in time, pay attention to the breadth and depth of analysis, and report more with less plans.

Third, constantly improve yourself and conscientiously complete all the work.

After the post adjustment in 2006, I stood in the front line of cost. In the face of my new position, I repeatedly told myself to find the right position and enter the role as soon as possible, because the finance department does not allow idle people. First of all, I will strengthen communication with logistics and production, especially the bookkeepers related to finance, tell them the financial requirements, set up accounts in time, ensure the matching of material costs when the control cabinet is used and replaced, and hold meetings to discuss and solve problems in time and communicate with each other to ensure the timeliness and accuracy of cost accounting; Efforts have been made to realize the integration of warehousing and sales, finance and logistics, and the unified management of production management and manufacturing costs, which has improved work efficiency.

..

Looking back on 2006, I was busy and nervous. With the guidance of leaders and the help of other members, I have made some progress in all aspects, but I am still bound by many shortcomings and deficiencies, such as emphasizing many objective difficulties on some issues and not giving full play to my subjective initiative; To solve some new problems, we can't consider the problems systematically, and our understanding and views on the problems are not high enough. These are my weaknesses that need to be solved urgently. There are achievements, but we should not be complacent. Don't give up when you have difficulties, don't relax in our work, and meet every day and every challenge with full work enthusiasm. ....

2006- 12-20

Finance Department-* * *

Question 10: how to write a personal summary of the selection of outstanding employees in enterprises?

Dear company leaders:

Hello! First of all, thank the leader for giving me this opportunity to select excellent employees. I applied for the position of XXXX front desk assistant on XX, XX. In this ordinary job, I am down-to-earth, diligent and willing to work, and treat everything with a rigorous work attitude. What I learned here is not only the professional knowledge of property, but also the truth of dealing with people. In the communication and cooperation with employees and leaders, I deeply feel that I am becoming more and more mature and progressive.

For more than a year, with the guidance of leaders and the help of colleagues, I have done the following work. I. Handle daily visits/calls and complaints from owners and residents.

When you first arrive in the blue army, you should be familiar with the situation of the owners and tenants, communicate with the owners more and have a good relationship. As the saying goes, know yourself and know yourself. Up to now, I have been familiar with the basic situation of most owners, and I can also handle the daily maintenance and complaints of owners well. From fear of complaints from owners to complaints from owners now, we constantly improve our work. You can do 1 when handling the owner's complaints. Sincerely help owners solve problems, identify and meet their real needs, and sincerely help users solve problems. Only in this way can we win the trust and goodwill of users and help solve problems. When users complain that they are out of control, they should patiently do ideological work and explain the reasons. Put the shielding in the bud, even if there is something wrong with the user's speech, we should give the "right" to the user, and the dispute with the user will only stimulate contradictions. 3. The purpose of solving users' complaints without harming the interests of the company is to help users solve problems and establish a good social image of property management service enterprises. Therefore, in the process of solving problems, we should not blindly accommodate users, but should adhere to the principle of well-founded, properly solve problems, and strive for a win-win result in which users are satisfied and enterprises do not suffer. In the process of complaints, we should receive complaints-listen-judge and deal with them-pay a return visit-summarize them. 1. Accepting complaints and being polite to others are the basis for handling complaints. The reception environment of complaints is the first level that affects the handling of work; 2. Listen and record, and sincerely listen to users' complaints. Carefully record the main points of the accident. 3. Judgment processing, quick judgment, quick reflection and timely processing. After judgment and analysis, when you find a problem, you should respond to the user with a positive attitude, such as telling him how to deal with it. 4. Returning visit is an important link to build trust and make up for mistakes caused by various reasons, and it is also the best opportunity to check the quality of work, communicate with users and improve relations. 5. To sum up, what is the reason for this complaint? What did you learn from this complaint handling? How can we avoid similar situations in future work and what adjustments need to be made? Second, the distribution, follow-up and return visit of service orders.

According to the problem records reflected by the owner/customer (including account name, address, contact number, maintenance content, scheduled maintenance time, etc.). ), enter Kenai to fill in the service work order, and notify the maintenance personnel on duty of relevant departments to receive the service work order within 5 minutes. If it is paid service, I will explain the company's charging standard to the owner/customer on the phone, and then arrange relevant personnel to come to the house for maintenance after the owner/customer agrees. I will call back to the list of services completed every day. Ask the owner whether he is satisfied with our service and whether there is room for improvement. Listen to the opinions of the owners and constantly improve their service level.

3. Handle the daily procedures of house repossession, decoration and vehicle sale/lease for the owners and tenants.

No matter what formalities the host goes through, I will stand up and greet him (her) with a smile as soon as he (she) comes in. Then consult him (her) to go through the relevant formalities. General recovery

We often encounter the situation that the owner finds the problems left over and is unwilling to repossess the building. At this time, I will first calm the owner's mood and explain to him (her) that our property management company has the responsibility to supervise the project engineering department to repair the remaining problems after repossession. The key point of decoration is the access management of construction personnel.

In the position of the front desk, it is necessary to strictly handle the construction personnel's pass and release the materials of the construction personnel. We must make the owners feel that our community is safe. The handling of vehicles often needs to be explained to the owners, because the demand for parking spaces in the community is insufficient. Be patient when explaining. Let the owners understand our difficulties and come up with solutions as soon as possible. Fourth, the collection building and accounts receivable collection work

Establish self-confidence when collecting the building and urging the fee. If recovery and charging are blocked, the internal force of property liability ... >>