How to phrase the work log of property customer service?

1 Arrive at work in advance every working day, check the gfd and arrival of all personnel on duty, and make timely and reasonable arrangements to ensure the normal operation of the front desk service. 2. Check the work log of the previous working day and the statistical table of customers' inquiries/complaints/opinions, focus on the unfinished services and urge the customer service assistant to follow up and solve them when necessary, and follow up the handling of major events. Supervise the daily work of customer service assistants and provide services to customers according to the service standards and service requirements formulated by the company. 4. Make statistics on customer service, spot check the quality of service completion, register paid services, and track charges and return visits. 5. Collect and sort out customers' opinions and suggestions on property management services, put forward adoption opinions in time and report them to department leaders. 6. Always check the work of the front desk service personnel, supervise the service personnel to maintain a good service image, use standardized service terms, fill in various forms as required, and make handover records. Supervise the staff of the call center to provide quality services to customers. 8 Check the facilities, equipment, green flowers, decorative items and cleanliness of the project as required, and coordinate with relevant departments to solve problems in time when found. 9. While completing their own work reports, urge employees to complete the weekly work report of the property manager on time, and then submit it to the department manager for review. 10 Assist relevant departments to collect various property management service fees, and coordinate and solve the problems encountered in the collection. 1 1 According to the company's assessment standards and requirements, make a fair and just performance assessment for employees. 12 collect, sort out and keep the customer files as required, and prepare the statistical report of customers/rooms every month and submit it to the department manager. 13 assist the department manager to handle the department management affairs, and do a good job of uploading and distributing between the manager and the employees to ensure the smooth management process. 14 is responsible for accurately understanding and conscientiously carrying out other tasks required by the company and department managers.