What are the contents of property services? How to do a good job in property services?

Among all the factors that affect property buyers to buy a real estate, property service can be said to be a very important factor. If the property service quality of a property is good, then this property will be more favored by consumers. On the contrary, if the property service quality of a property is poor, it will definitely leave a bad impression on consumers. Therefore, it is very important to do a good job in property services. Among all the factors that affect property buyers to buy real estate, property service can be said to be a very important factor. If the property service quality of a property is good, then this property will be more favored by consumers. On the contrary, if the property service quality of a property is poor, it will definitely leave a bad impression on consumers. Therefore, it is very important to do a good job in property services.

First, the meaning of property services

Generally speaking, the property management service refers to the public * * * service agreed by the owner and the property management enterprise through the property service contract, that is, the public * * * service.

Specifically, the public services of property management generally include sanitation and cleaning of public corridors in buildings, garbage removal and regular cleaning of public places; Daily maintenance of greening objects, regular pruning, fertilization and updating of greening objects; Public security management, with full-time security personnel on duty 24 hours a day; Maintenance of public reservoirs, public reservoirs in buildings should be cleaned and disinfected regularly; Hydropower management, daily management and maintenance of power distribution equipment, pump house and public hydropower facilities; Sewage equipment management, cleaning and maintenance of drainage, sewage pipes and septic tanks.

Second, the content of property services

Property management services (public * * * services) mainly include the maintenance, conservation and management of the use parts of the house; Maintenance, conservation and management of housing facilities and equipment; Maintenance, conservation and management of facilities and equipment used in the property management area; Environmental sanitation and greening management services within the property management area; Services related to public security, fire fighting, traffic and other condominium matters within the property area; Property decoration management services; Property file management; Custody service of special maintenance funds.

Third, how to do a good job in property services

1, doing property management services? Five senses?

(1), everyone you know knows who the customer is. There are thousands of people living in a management area, which is a complex group, including men, women, children, officials, people, rich and poor, high quality and low quality. So be familiar with the service to the object as much as possible, which is very conducive to targeted services.

(2), intimately understand the psychological needs of the service subject.

(3) To understand love, you need to love the owner with the great power of love. Love is profound, like sunshine and rain, nourishing everything, and like running water in the mountains, refreshing. Only when you have deep love for the owner can you have no regrets in the pursuit of service, and you must have a loving heart to accommodate everything of the owner.

(4), managers know the specific affairs of property management services, only know what to do, in order to strive for the initiative of service, property management services are most afraid of countless hearts, countless hearts will be passively beaten.

(5) Know how to do every service well. It should not only meet the requirements of laws and policies, but also conform to reasonable and moral norms. Property management enterprises should advocate learning from Comrade Lei Feng for a long time, and everyone should work hard to do good deeds.

2, do a good job in property services, five aspects to ensure the quality of service.

( 1)、? Pursue the quality of property management services, so as to achieve Excellence, nuance, continuous improvement and impeccable;

(2) establish the affinity of the image language of property management service with a smile, and show the appeal of civilization;

(3) improve the service ability of property management, strive for professionalism and specialization, and let employees know everything;

(4) Pay attention to the characteristics of property management services. According to the needs of the owners, we constantly introduce personalized services with characteristics;

(5) Pay attention to the service effect of property management. Owner satisfaction rate+surprise+social reputation.

3. Four requirements for property management services.

(1), adhere to the consistency of property management services;

(2) Property management services should be transparent;

(3) Maintain the durability and development of high-quality property management;

(4) Strengthen the standardization of property management services.

The quality of property service directly affects the quality of a building and the quality of life of the owners in the future. Whether it is the owner or the developer, you should be cautious when choosing a property company. Developers can win the favor of more owners by choosing a good property company. Owners choose a good property management company, which can improve the quality of life in the future.