When the cleaner meets the owner's complaint, the owner will nag about what to do.

You are the cleaner of the property. When the owners complain and nag, you should appease the owners' emotions, and you should assure the owners that you will do better and better to keep the community clean and hygienic.

Knowledge of property cleaning.

1. What is the effect of using detergent?

Cleaning agents are used to achieve the following effects:

(1) makes cleaning easier.

(2) Eliminate or reduce the adhesion of dust.

(3) Prevent objects from being damaged by heat, moisture, chemical pollution or friction.

(4) Extend the service life of articles.

(5) Beautify the appearance of articles.

2. What are the most basic types of detergents commonly used in restaurants? What is it represented by?

There are three basic types: acidic cleaners, neutral cleaners and alkaline cleaners. The chemical properties of cleaning agents are usually expressed by pH value.

3. What is the main purpose of acid cleaner?

Acid has a certain sterilization and deodorization function, which can neutralize stubborn stains such as urine alkali, so acid cleaners are mainly used to clean toilets.

4. What is the main function of neutral detergent?

The neutral detergent has a mild formula, does not corrode or damage anything, and plays a role in cleaning and protecting the cleaned object. Its main functions are decontamination and cleaning.

5. What is the main function of alkaline cleaner?

Alkaline detergent contains not only soda ash (sodium carbonate), but also a large number of other compounds, which has a good effect on removing some grease dirt and acid dirt.

6. What cleaning agents are commonly used in hotels?

(1) acidic cleaning agent: ① citric acid; 2 acetic acid; ③ Diluent of hydrochloric acid; ④ Sodium sulfate; ⑤ oxalic acid; 6 toilet cleaner; ⑦ disinfectant; Hydrogen peroxide bleach.

(2) Neutral cleaner: ① Multifunctional cleaner; ② carpet cleaning agent.

(3) Alkaline detergent: ① calcium bicarbonate; (2) sodium carbonate; ③ sodium hydroxide; ④ ammonia water; (5) sodium chloride bleach; 6 sodium perborate bleach; ⑦ glass cleaner; 8 furniture wax; Pet-name ruby wax water.

(4) Polishing agent: ① metal polishing agent; ② Ground polishing agent; ③ sealing wax.

(5) Solvent: ① carpet detergent; 2 alcohol; ③ Dust-pulling agent.

(6) Insecticides and fungicides: ① pesticides; ② Air freshener.

7. How to use furniture wax?

Pour some wax on the surface of dry cloth or furniture before wiping it again, this time cleaning the furniture. After about 15 minutes, wipe it again in the same way, this time polishing. Rub it twice and the effect is excellent.

8. What's the difference between sealing wax?

9. What problems should I pay attention to when buying cleaning agents?

Before buying detergent, managers must first understand the following questions.

(1) What kind of cleaning agent is needed and where is it used?

(2) How many cleaning agents are needed, how long they can be used at a time, and whether it is reasonable to buy them in bulk or in small quantities.

(3) Which manufacturers' products can be consulted and whether the manufacturers have after-sales service.

(4) acceptable price (quotation).

(5) Shop around.

(6) Choosing a cleaner depends on the concentration.

(7) When purchasing cleaning agents, liquid cleaning agents should be selected.

(8) When buying a cleaner, the quality can not be determined by foam, but by its decontamination effect, damage degree and safety. Manufacturers should be required to demonstrate and provide good after-sales service.

(9) Choose environmentally friendly products and try not to buy fluorine-containing chemicals.

After the above problems are clarified, Party B shall submit the purchasing plan to the purchasing department, indicating the brand, price and quantity, so as to ensure that suitable cleaning agents can be purchased.

10, how to control the use of cleaning agents?

(1) It is best to put the diluted bulk detergent in a high-pressure bottle and squeeze it for use.

(2) Train waiters to place cleaning agents and operate according to the prescribed procedures.

(3) Use in a well-ventilated place.

(4) Avoid using cleaning agents, such as lighting lamps or heaters, in places similar to open flames.

(5) When using, corresponding protective articles, such as rubber gloves, shall be provided.

(6) Do more maintenance and do less cleaning at ordinary times. When the object is not too dirty, using a proper amount of cleaning agent will not only save time and cleaning agent, but also help to maintain the object and prolong the service life of fermented grains. Never use a lot of detergent until the object is "dirty", which is time-consuming, laborious, ineffective and harmful to the object.

1 1, how to do a good job in the safety management of detergents?

(1) formulate corresponding rules and regulations, train waiters to master the correct use and placement methods of detergents, and pay attention to check and remind waiters to operate strictly according to regulations.

(2) The cleaning agent of strong acid and alkali should be diluted first, then put in the watering can as far as possible, and then distributed to the waiter.

(3) Equipped with appropriate protective equipment, such as appropriate cleaning tools and protective gloves.

(4) It is forbidden for waiters to smoke in the work area. Strictly investigate and deal with it to reduce the source of harm.

12. What kind of cleaning equipment can I use?

Cleaning equipment can be divided into two categories:

(1) General cleaning appliances. Including manual and motor-driven cleaning equipment, such as rags, brooms, mops, household vehicles, glass cleaners, etc.

(2) Machine cleaning equipment. Generally, it reflects electrical appliances driven by motors, such as vacuum cleaners, water pumps, floor washers, carpet cleaners, waxing machines, etc.

13. What are the advantages of motor cleaning equipment?

Motor cleaning equipment has three advantages: first, it does not pollute the environment; The second is to use flexible tools; Third, the efficiency is very high.

14. What are the two parts of dust resistance? What function does it have?

The dust mop consists of a dust mop head and a dust mop rack.

Dust mop is mainly used to clean and keep the ground flat. It can take away the sand and dust on the ground to reduce friction.

15, how to use the rag?

(1) Use a soft absorbent rag.

(2) When wiping with a rag, different wiping methods should be adopted according to different situations.

Dry cleaning: remove fine dust, and dry cleaning should not be too heavy;

Semi-dry wiping; Use when there is more dust;

Water wipe: remove dirt, but the rag should not be soaked too much; Wash the rag frequently and keep it clean;

Wipe with detergent: when removing dirt that is insoluble in water and contains grease, keep it clean with a rag.

Wipe with cleaner: When removing water insolubility and oil stain, wipe with a clean rag dipped in cleaner.

When wiping with a rag, first fold the rag into a size slightly larger than the palm of your hand. If one side is dirty, change it to the other side or fold it again. When it is all dirty, it should be cleaned before use.

16. What are the main parts of the vacuum cleaner?

Vacuum cleaner can be divided into two parts: main body and accessories. The main body includes a motor, a fan and a dust suction part (consisting of a filter and a storage box). Accessories include hoses, extension tubes, brush heads, suction nozzles, etc.

17. according to the structure and working principle, vacuum cleaners can be roughly divided into several categories?

According to the working principle and structure, vacuum cleaners can be roughly divided into vertical, suction and hybrid types. The vertical vacuum cleaner not only uses the suction force, but also relies on the rotating vibration brush driven by the motor installed in the suction nozzle to assist the vacuum cleaning; In terms of cleaning efficiency, this kind of vacuum cleaner uses the rotating vibration force of the dust brush to remove the fluff of the carpet, so that the dust, dirt, gravel and so on hidden in it are sucked away, so it is suitable for large-area carpet cleaning. Users do not need to bend over when operating, which is very convenient.

The suction vacuum cleaner has a long throat, which is used to connect various accessories to meet the needs of different jobs. The training course of cleaning knowledge is suitable for cleaning carpets that are not too dirty, and has a good effect on cleaning floors, furniture, curtains and thin soft cloth mats. Because it is equipped with a "flat-body" straw, it is conducive to cleaning under "short-legged" furniture or other narrow places.

The hybrid vacuum cleaner combines the advantages of suction and vertical in structure, which can give full play to their advantages in cleaning efficiency.

18. What is the structure and working principle of carpet cleaning machine?

The main components of carpet cleaning machine are composed of two suction pumps, a sewage tank, a clean water tank, a high-power jet pump and a motor. The principle of vacuum suction is adopted.

19. What kinds of carpet cleaning machines are there?

There are many kinds of carpet cleaning machines, but there are two commonly used ones: one is dry bubble carpet cleaning machine; The second type is steam jet suction carpet cleaning machine.

There are two kinds of dry-bubble carpet washing machines: rolling brush and rotary brush. The method of washing carpets with this machine is relatively simple, and the cleaning effect on clean carpets and pure wool carpets is quite good, and the damage to carpets is also small.

Steam jet suction carpet cleaning machine often works by spraying liquid, scrubbing and absorbing water at the same time, which has particularly strong cleaning power and good decontamination effect, but the operation is cumbersome and destructive to carpets.

20. What are the mechanical cleaning equipment commonly used in hotels?

The mechanical cleaning equipment commonly used in hotels include: vacuum cleaner, carpet washer, water absorber, floor washer, high-pressure water sprayer and waxing machine.

2 1. What factors should be considered in the purchase of cleaning equipment?

Five factors should be considered when purchasing cleaning equipment: 1, which is convenient and safe; 2, long service life and easy cleaning and maintenance; 3, low noise and convenient use; 4. Multifunctional; 5. Price comparison and business reputation.

22. How to do the daily management of cleaning equipment?

(1) Create a device file. No matter what kind of cleaning equipment is handed over to the housekeeping department for use and management, files should be established for its registration and classification number to provide basic data for managing and using the equipment well.

(2) hierarchical management, formulate maintenance procedures. After the establishment of business files, the housekeeping department should classify business units and cut contracts; According to the category, according to the principle that whoever uses it will keep it, the management and use of cleaning equipment will be implemented layer by layer, and necessary measures will be taken.

23. What are the business scope of public area sanitation?

Public * * * area cleaning business scope includes:

(1) Responsible for the indoor and outdoor sanitation of the hotel (except the kitchen);

(2) Responsible for cleaning all sewers, drainage and sewage pipes, ditches, river wells and septic tanks in the hotel.

(3) Responsible for the sanitation and epidemic prevention of the hotel, spraying and killing the "four pests".

24. What are the characteristics of sanitation in public areas?

(1) has a wide jurisdiction and has a great influence on the reputation of hotels.

(2) The work is complicated and the lock is trivial and difficult to control.

(3) Hard working conditions and great personnel changes.