You can't use the elevator without paying the property fee?

The property fee receipt paid by the owner indicates the validity period of the elevator access card.

See you in the community this weekend. We came to Lan Se Apartment Community (hereinafter referred to as Lan Se Apartment) in Hexi Changmao City. The community is very small, with only one building. 182 Owner. However, it is such a "small" community. Recently, our column group received many calls for help from owners, saying that the residential property has installed access control on the elevator, and the owners who have not paid the property fee will not need the elevator. It is understood that Lan Se apartment was delivered in 20 12, and the property service unit is Nanjing Yun Rui Property Management Co., Ltd., and the property charging standard is about 1.9 yuan/㎡/month. Modern Express reporter Ma/photo

Community first experience

Access control and corridor intercom can't be used, and security is not strict.

On June 4th, 65438, I visited Lan Se apartment in the column "See you in the community at the weekend". The community is located in the area of jiqingmen Street in Hexi, with a small scale and only 182 owners, belonging to a single-family apartment community. After entering the residential area, the reporter first found that the entrance of Lan Se apartment, entrance guard of unit door and intercom of corridor could not be used normally. Although there was a security guard on duty at the gate, when the reporter came in, the security guard didn't come forward to do any cross-examination, and he was very lax. There are also many battery cars scattered at the exit of a unit door in the community, which makes it inconvenient for pedestrians to come and go.

The reporter then checked the public parts such as safe passage, greening, underground garage and elevator. Except for the obvious damp phenomenon in the underground garage, other conditions are basically good. Especially the corridors, green belts and elevators, the cleaning staff cleaned them very clean.

Contradictory focus

Is it illegal not to pay the property fee or use the elevator?

In the community, the reporter saw a number of notices posted by the property. "In order to improve the safety conditions, the company installed a ladder ban on the elevator ... and the ladder ban card has a time limit. You can go to the property for free delay when it expires."

"Property refers to the day when you pay the property fee, and the elevator card can be used. Without paying the property fee, the elevator can't be used. " The owner, Ms. Sun (Chinese surname), told the reporter. On the receipt for paying the property fee presented by Ms. Sun, the reporter saw that Ms. Sun's property fee was paid in February 20 16, and the words "elevator access card is valid until the end of February" indicated by the person in charge of the property. "It is a good thing to install a ladder, but it cannot be tied up with property fees. I can't take the elevator without the elevator card. Should I climb the stairs to the18th floor? " Owner Mr. Wang said.

In the questionnaire survey, nearly 30% of the owners expressed dissatisfaction with the practice of the property: "Is it suspected of violating the rules to bind the property fee with the use of elevators?" Some owners said that it is not convenient to go up and down stairs after the installation of ladders is prohibited. Sometimes when a courier or friend comes, you have to go down and pick someone up yourself. Instead of this, it is better to repair the unit access control and intercom system. However, some owners said that it is a good thing to ban the installation of ladders, which can make the community safer. As long as the property fee is paid on time, the ladder card can be used normally, and there is no problem.

Voices of all parties

A

Yun Rui real estate:

When the elevator card expires, you can ask the security guard to swipe it for you.

Regarding the bundling of property fees and the use of elevators, the reporter found the office of Yun Rui Property in Lan Se apartment. A manager surnamed Chen said in an interview that the owner's statement that "the elevator will not be used without paying the property fee" was misunderstood.

"Before doing the ladder ban, we consulted at least 50 owners before implementing it. We never said that you can't use the elevator without paying the property fee. The specific method is: on the day of paying the property fee, the validity period of the ladder card remains unchanged. If the owner doesn't pay the property fee, the ladder card will be invalid, and that doesn't matter. Our staff, including the security guard on duty at the gate, can swipe the card for the owner, no matter how many times. We also require security guards to be on duty at the door 24 hours a day to help the owners take the stairs. We don't have to tie the payment of property fees to the use of elevators. "

As for other problems found in the community, Manager Chen also said that since the property just moved into the apartment in September this year, many things are still in the adjustment stage. Since moving in for two months, the company has invested more than RMB 10 million, which has solved many problems. The reason why the unit entrance guard was not repaired first is because the door of the residential unit is made of glass. If the entrance guard is installed, there is a safety hazard in pushing and pulling back and forth. In the later stage, the access control repair work will be completed, including the face recognition access control system at the gate.

"Because the community industry committee has not yet been established, our communication with the owners may not be in place, which has caused many misunderstandings. We also hope that the community will set up an industry Committee as soon as possible, so that everyone can have a platform for communication, and we can listen to the opinions of the owners in time. " Manager Chen said.

B

City Property Office:

There are many similar complaints, all of which are playing the "edge ball" of the law.

The reporter consulted the Lan Se apartment owner's complaint to the municipal property office. A staff member told reporters: "The Municipal Property Office has received many similar complaints, but there are no relevant laws and regulations to make clear provisions on this behavior."

"I often receive such complaints, but there are no laws or industry regulations that clearly stipulate this behavior. We also have no access to any records of court decisions. Therefore, the behavior of the property can only be said to be in the gray area of the law, playing' edge ball', and it cannot be said to be illegal. "

The staff said that it is suggested that the owner of Lan Se apartment can negotiate with the property. If there is no result, and the behavior does affect the normal life of the owner, you can bring a lawsuit to the people's court on specific matters.

If there is a problem with the property management in your community, you can contact the column group. Or by paying attention to our official WeChat account "Buying a house in Nanjing" and reporting directly to the background, we will give feedback as soon as possible.

See the community hotline at the weekend: 8478346 1

Satisfaction rate score of community owners

Full marks of the survey project in the city.

Lan Se apartment

Daily community order 63 points 100 points.

Community cleanliness 72 points 100 points

Community greening 64 points 100 points

Public facilities maintenance 45 points 100 points.

Community vehicle management 43 points 100 points.

The total score of residential property service is 68, 100.

The earliest delivery period is about 20 12 years.

Property charging standard 1.9 yuan/㎡/month.

The number of owners participating in the grading is 30.

Questionnaire design unit: Nanjing sanjiang university Property Rights Research Center.

Remarks: The sample of the owners participating in the survey was obtained by random sampling in the community.

Overview of main problems

The entrance guard in the community can't be used normally, so it's not convenient to set the ladder.

The battery car at Loudaokou is parked and put in disorder.

The underground garage is crowded, vehicles occupy public passages, and park at the entrance and exit.

Safety management is sometimes lax.

(The above answers were published on 2015-11-18. At present, please refer to the actual situation for the relevant purchase policy. )

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