Residents of Hengshui, Hebei Province were reprimanded for "basically abolishing" when they called the government hotline. What happened?

Because the staff member was irresponsible in dealing with the problem and maliciously slandered the state institutions,

At present, some grass-roots staff are not strict in dealing with problems. It did not give a reasonable explanation and answer to the complaint, so residents complained about their practices. I quite agree with the residents' practice. I also hope that more administrative personnel can fulfill their responsibilities and help the masses solve problems. Instead of answering questions in an ambiguous way, it maliciously slanders the authority of state organs.

One: What's the matter?

The owner of a real estate in Hengshui, Hebei Province, has a contradiction with the housing payment problem of the real estate. Therefore, we called the government telephone number 123 15 to complain to its staff, but the staff failed to do their due duties. Instead, he made irresponsible remarks, which not only failed to solve the problems of the masses, but also maliciously slandered the authority of 123 15. So it was reported by the masses. At present, the administrative officer has been removed from office.

Two: the staff is irresponsible in dealing with problems.

123 15, as an industrial and commercial complaint hotline, its significance is to handle various industrial and commercial problems for the masses and solve problems for them. The staff member not only violated the professional ethics as a government official, but also treated the problem irresponsibly, which affected the authority of 123 15 among the people. I think this is a very wrong approach. I hope that in the future, government officials will be more professional and focus on solving the problems of the masses, instead of being irresponsible and shirking problems at will.

Three: I support the practice of the masses.

I think this resident's practice is very good. At present, due to China's large population and many grassroots cadres, individual cadres have not fulfilled their responsibilities and obligations to solve problems for the masses. I think we should strengthen the ideological and work training for administrative personnel in the future, so that they can become better in the future and really do something practical for the masses.