Experience of visiting a property community

After watching a classic work, what did you learn from this movie? At this time, it is necessary for us to write a review. How to write a good book review? The following is my feedback on your visit to the property community, hoping to help you.

Comments on Visiting the Property Community120xx165438+1October 17 Under the leadership of the company, we visited and studied three properties in Chengdu, namely, Yongjinwan (villa) of Jiabao Property, Binjiang Garden (residential area) of Kaili Property and Chengdu Chamber of Commerce of Mo Lifeng Property. Through visiting and studying, as well as communicating with Chengdu owners, I have a deeper understanding of property management and learned more advanced management mode and business philosophy.

First of all, good property management can enhance the brand value of real estate.

With the gradual maturity of residential products, the competition in the property market has gradually evolved into differentiated competition. In addition to hardware competition, emphasizing the personalized quality of products has also become the mainstream of product innovation. Good brand effect of property management not only has strong market appeal, but also conforms to the development direction. Therefore, the bonus software of good property has been reflected in the marketing means of the real estate market.

Jin Yong Bay and Kaili Riverside Garden of Jiabao Property are property companies established by developers. Their biggest feature is not to make profits as the main purpose, but to do a good job in brand building, win the trust of the owners with good reputation in property management, and then let the old owners introduce the new owners, so that the brand value of the real estate can be improved and the house price will also rise.

The developers of Jinyong Bay and Kaili Riverside Garden invested a lot of money in the early stage to purchase advanced and perfect equipment, such as installing a power grid on the wall of Yongjing Bay, which greatly enhanced the safety factor of the community. Kaili Riverside Garden implements the hotel-style management mode, and sets up networking equipment with the local public security bureau at the door. Visitors must register with valid certificates, and the data are directly transmitted to the networked public security bureau.

A large amount of capital investment and advanced and perfect equipment lay a good foundation for property management, and can also enhance the confidence of owners in property. Improve and upgrade the living environment through property management, improve the brand value of real estate, and establish a good property brand at the same time to achieve a win-win situation for real estate and property management.

Second, pay attention to details and highlight humanized service.

A rat-proof net is installed on the drain cover of Jinyong Bay, which can not only prevent rats, but also prevent cigarette butts and fallen leaves from falling into the ditch.

Kelly Riverside Garden provides some free services to the owners every year, such as cleaning air conditioners and checking lines. Such intimate service not only cost less manpower and material resources, but also won the unanimous praise of the owners.

Many houses of Chengdu Chamber of Commerce are under renovation, while Li & Fung Property Company uses wooden boards to wrap the external walls of elevators to avoid being scratched by the transported goods.

To do a good job in property management, there is no doubt that the most important thing is to do a good job in community construction with the owners. Only by giving more care and consideration emotionally can we get the understanding and support of the owners and all the work will be orderly. I believe that water can carry a boat and also overturn it. In the final analysis, property management companies still need the support of owners, and property management cannot be separated from the support and understanding of owners. These details reflect the humanized property management, the professional spirit of the property, and the meticulous care and consideration of the property enterprises to the owners. On the other hand, the owners will understand and support the work of the property enterprise after they feel the sincerity of the property enterprise.

In short, after visiting three buildings in Chengdu, I was deeply impressed. Siheyuan property is a leading property enterprise in Guangxi, but compared with excellent property enterprises in Chengdu, there are still many places to learn. My trip to Chengdu has taught me a lot of advanced management models and business concepts. Through learning, I will combine the actual situation of Lianfa Shangpin Community, apply the knowledge I have learned and the good experience of other real estate projects to my work, share these good methods with other colleagues, * * * build an excellent team, and * * * provide quality services for community owners!

There are three main contents:

The first part is the places you feel good during the visit. 123 Write some;

The second part is what are the shortcomings, written separately;

The third part is what you think should be strengthened and paid attention to in the future work.

On the morning of July 18, organized by the company, we visited and studied in Happy Hour and Shuixie Huadu in Nanchang, mainly to understand the excellent management methods and construction management of these communities. Through visiting and communicating with them, I have a deeper understanding of the management methods of other communities and learned a lot of knowledge. Here, I will report my feelings and make a summary!

Both communities are dominated by high-rise and multi-storey buildings with complete supporting facilities, including commercial streets, kindergartens, clubs and underground garages. As soon as I entered the gate of the community, I was attracted by the overall construction and planning of the community. The design of the gate looks atmospheric and charming, and the security officer at the gate looks heroic, as if it were a luxury hotel. Through the introduction of community establishment and management by community workers, I think the following points are worth learning:

1, develop hotel-style property management services. There is a concierge post at the gate of the park, wearing majestic clothes and white gloves. The security officers in the park wear suits, which gives people a warm and comfortable feeling while ensuring safety.

2. The park is very distinctive and warm. Outside the gate sentry box, there is a sign of "duty officer today", which indicates the list and posts photos. At the entrance of the community, there is "You have entered the community, please keep it clean!" On the signboard, there is a sign at the entrance of each building that says "high-rise buildings are parabolic and complain". The logo of the whole community is luxurious and elegant, which makes people feel comfortable and warm.

3. Extensible services of attributes. While doing all the basic services, the property has carried out a number of extended services, such as typing and copying, fax, shuttle service, hotel reservation, housekeeping service, luggage rental, toolbox rental and so on.

In short, after visiting these two communities, I was deeply touched and learned a lot. Although our property is in the forefront in Nanchang, there are also places worth learning in the two communities we visited. Only by constantly learning and absorbing the excellent experience of other communities can we continue to grow. As a member of Jingwei Mansion community, I feel a great responsibility now. How to manage the community? How to make owners and tenants feel our quality service? These are all questions that we need to think about. Through learning, I will apply what I have learned and the good experience of other communities to my work, and share these good methods with other colleagues to build an excellent team and provide our wholehearted service to the owners and tenants of the community!

One month after visiting the property community, under the arrangement of the company, we visited the Olympic Sports International Garden and Anshun A&B Property. Through learning and communication, I feel the same way, and I have gained something, and I have a certain guiding direction for my future work.

I feel the same way about the maintenance warranty period of the project. Take the access control and house seepage in my community as an example. The warranty period is three years and five years respectively. Due to inadequate installation and product quality problems, it is inevitable that the owner will fail after using it for a period of time. At this time, the owner first found the property and asked for a solution, but we always deal with builders and developers, one contact list after another, and then call again and again, which is really futile.

The owner also thinks that our property is inaction, and the three-year warranty period for access control expires in September this year. At this time, the construction party came to the community and asked us to count the room numbers with access control problems, and also divided them into three or six. For more serious cases, such as two video lines are broken, it is classified as non-maintenance, and the elevator calls and probes of the other three units cannot be displayed. The quality guarantee money is paid when the property is not signed. 15 The same is true of water seepage in houses.

However, the living environment of the real estate visited is clean and hygienic, which is worth learning. "No parking" is posted in important parts such as the lobby and fire escape of the unit, and "Do not store valuables in the car" is posted in the underground garage. Warm reminder, beautiful billboards are inserted in rainwater wells and sewage wells.

In the future, the direction of hard work, in addition to the management office staff to improve their sense of responsibility, hard work, cleaning and public security maintenance is the basic work of the property, how their work quality directly affects the reputation and status of the property, in addition to the usual need to communicate with developers.

In order to further improve the property service and standardize the work, according to the arrangement of Sichuan Chuanglian Property, I participated in the visit and study of Platinum Times Community. This is the first time that I have participated in learning and understanding other property companies since I was engaged in property management. I am also very grateful to the project manager for giving me such an opportunity to improve myself and broaden my horizons.

When I entered the platinum age, my first impression was the orderly management of the community. There is a house for rent at the door, and there is a publicity board at the door. All the work is propaganda. There is a bulletin board at the door of each unit, and the door of each unit is closed.

The office environment is neat and orderly. Use and sign-in of patrol system. The residential area has a beautiful environment and a vast area. The harmony between the owner and the security guard at the door gives me a very shocking feeling, which makes me feel that property management can still be done. These are all from service consciousness and service attitude. Seeing the perfect protection of public facilities and the parking of vehicles are so regular, it makes me feel that the property services of property personnel in the platinum era are so in place.

Through face-to-face communication with the order captain of the platinum age community, I feel that their management of security has made me realize the shortcomings in many places. They have a wide jurisdiction and few personnel, and can manage the public security facilities in the community very well. They carry out the responsibility system and do everything they say and arrange. There are no conditions to speak of, and the company's system must be strictly implemented. What about us? If you are not satisfied with the assigned work, you have to be picky. The arranged work can't be finished on time, and we have to talk about the conditions. This is also my management mistake, which has brought great problems to the quality of work. Because of the poor quality of work, it also brings a very bad feeling to the owners. This is one of the gaps.

Learn and understand the posts of the Platinum Age community. There is an owner's information form at the door, and people entering and leaving must register with valid certificates. The monitoring facilities are relatively better than ours, and there is anti-monitoring. The monitoring staff also looked at the battery library, and the monitor on duty was patrolling at any time, and he did a very good job himself. Therefore, no one plays mobile phones at work and no one smokes, which is what we lack. Their management system is that the manager recognizes the team leader.

Their work is a responsibility system, and the monitor will change if he can't do it. Because I didn't have enough courage when I first came into contact with the property, it was very difficult to carry out the work. I will change my management style and try my best in the next step. It's time for us to talk again.

The employees in the Platinum Age community put the company's work style into practice. I also deeply feel that as a member of the company, we should maintain the company's brand in every detail, get the approval of the owners, and let the property service do better in the industry. These are all things that I need to learn at all times in the future. Therefore, in the actual property service work, we should always keep in mind that there is no trivial matter in property service, take the needs of the owners as the center, set up the service tenet of "thinking what the owners think, being anxious about what the owners need, and doing what the owners need", keep learning, innovating and advancing with the times, and provide a clean, beautiful, safe, warm and comfortable living environment for the owners.

Through dedicated service, in exchange for the long-term trust and recognition of the owners, this is a necessary condition for the survival and development of property service enterprises. As long as property service enterprises can fully display themselves and provide convenient and thoughtful services, they can seize the opportunity to win the owners and be in an invincible position.