Is the official WeChat account of the Property Complaint Center useful?

Generally speaking, 12345 is still useful to complain about the property, and the convenience service of 12345 is still very good. Generally, complaints will be received at 12345, resolved and replied. Property problems, complaints to 12345, will also come forward to actively communicate and solve.

If there is a bad property, if you don't make rectification, you can also talk to the local neighborhood Committee to solve it. Neighborhood committees can coordinate the relationship between property and owners. If the property is still not rectified, the owner can also complain to the Housing Authority. When the number of complaints increases, the Housing Authority will actively deal with it.

Precautions:

If the owner needs to carry out interior decoration, he must abide by the management regulations of this property decoration, fill in the application form, submit it to the property management company for approval, and then pay the decoration deposit to the property management company before the construction can be carried out according to the regulations. Upon completion, the property management company will conduct inspection.

If there are no violations, violations or obstacles to the normal use of the property by others (such as seepage, leakage, blockage, leakage, etc.). ), the deposit will be refunded, otherwise it will be deducted in violation of regulations and rectified within a time limit. In the case of unified garbage removal and painting stairs, the garbage removal fee and painting fee should also be paid at the same time. In case of extra use of public facilities (such as elevators, power supply expansion, etc.). ), the corresponding compensation fees should also be borne. The property is unattended and all complaints are invalid.

Even if the complaint is transferred back to the property.

Unless you go to court

Property complaints are really divided into valid complaints and invalid complaints.

Effective complaints refer to complaints that belong to the scope of property service management and the property is not effective. If you complain about the poor sanitary conditions in public areas, this is an effective complaint.

Invalid complaint refers to the invalid complaint that does not belong to the responsibility scope of property service management and needs property service. If a resident complains that the light bulb in his house is broken and the property is not maintained, it is an invalid complaint.

Property services can only serve public areas, and property is not everything.

First, talk to the property manager. If it is a minor problem of property management, or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.