Strengthen the supervision of property services and improve the level of property standardization.

Strengthen the supervision of property services and improve the level of property standardization: strengthen service awareness and improve management level.

1、? Establish the concept of taking the company as home, correctly establish the service concept and establish the people-oriented belief. We believe that property management is a service-oriented undertaking, and serving others and society is its basic feature. Service consciousness, service skills and understanding of various working systems all depend on the moral quality of the service provider (including love, responsibility and sense of mission).

2、? Seriously study your own business, study related books, and strive to improve your business level. Through practice, many predecessors in the real estate industry have made a good description of many problems, solutions and preventive methods they encountered in their work, which provided direct reference for their peers and enabled our successors to avoid and improve many deficiencies. If we consciously learn from and use the previous work experience in our work, we will get twice the result with half the effort.

Of course, all the textbooks provide us with common things, which are more based on the actual work situation of our unit, otherwise copying will only become a mere formality and dogmatism. What we really need to learn from others is a comprehensive approach and perspective.

3、? Use civilized language in strict accordance with the company's regulations to maintain the company and its own image. The company system is an administrative means to ensure work efficiency and normal internal operation. In our daily work, we require every employee to be a serious and responsible person, take the initiative to pay attention to the needs of customers, consciously implement the system norms, and make up for some uncertainties and imperfections.

4、? When the business owner is in trouble, he offers a helping hand, even if he simply says, "What can I do to help?" It also makes people feel warm in winter. 5、? Usually pay attention to communicate with customers, collect the opinions of business households and get familiar with the basic situation of business households. When we provide services, we don't mean that the owners have to accept what we serve. Property management has to face different living habits, different ages, different educational levels and consumption levels, so the services provided cannot follow a fixed model, it is dynamic, variable and highly plastic. Therefore, we must first understand the different needs of customers and provide appropriate services according to different needs; Secondly, it is necessary to identify the potential needs of customers, and the services provided will bring surprises to customers, thus winning their satisfaction and loyalty. Moreover, we need to know the basic situation of business households, including family situation, work characteristics, personality characteristics, living habits and hobbies. Only with a certain understanding of the living habits of business households can we provide in-place services without exaggeration and targeted personalized services.

We believe that the truly high-level service should be done inadvertently in the daily life of residents, leaving no trace, making them feel surprised and natural in the aftertaste, thus reflecting the beauty and humanity of life (this is a humanized service consciousness).

6、? Respect yourself and others' labor achievements, and create an atmosphere of friendship and mutual assistance. Respecting ourselves and others' labor achievements is also an important symbol of our service consciousness. We strive to create a variety of beautiful community environments through our own labor, and at the same time enjoy the fruits of our labor: our greening personnel bring us visual enjoyment; Cleaning agents bring us pleasant environmental enjoyment. If we don't cherish the labor of ourselves and others, spitting, littering (these situations still exist in our real estate), we will feel that the quality of employees is low and the service level is low. Doesn't this obliterate our efforts and discredit our faces?