What channels does Ms. Chen have to solve the dispute with the property company? How should this case be handled?

"What are the ways for Ms. Chen to solve the dispute with the property company? How should this case be handled? " Is this question difficult? If you don't know the answer, let's take a look at the correct answer provided by Bian Xiao.

2065438+In July 2007, Ms. Chen bought a jade bracelet of more than 20,000 yuan. A month later, the property management company in the residential area where Ms. Chen lived raised the elevator steps of the residential area by about 4 cm, but no warning signs were set. 6543810.2, Ms. Chen went out by elevator. When she got out of the elevator on the first floor, she hit the raised steps at the elevator exit and fell down, and was injured. Jade bracelets worth more than 20,000 yuan were damaged. After the fall, Ms. Chen took time off to rest at home 10 for more than 0 days. Ms. Chen went to the property company to claim compensation for the loss, but the property company believed that the surveillance video could only prove the fact that the plaintiff fell, but could not prove the fact that the plaintiff's bracelet was damaged due to the fall, and the heightening of the floor tile did not violate the provisions of relevant laws and regulations, and did not necessarily cause the plaintiff to fall, so there was no causal relationship, so no compensation was given.

Question:

(l) What channels does Ms. Chen have to solve the dispute with the property management company?

(2) How to deal with this situation?

Correct answer:

(1) You can safeguard your legitimate rights and interests through negotiation, mediation, arbitration and litigation.

(2) Ms. Chen and the property management company each bear part of the losses. As a residential property management service provider, the property company has the obligation to warn and remind at the elevator steps, but it has failed to fulfill this obligation, and there is a certain fault, so it should bear the corresponding liability for compensation. As a person with full capacity for civil conduct, Ms. Chen failed to fulfill her duty of safety care when walking, causing falls and property losses, and should also bear corresponding responsibilities.